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AI Customer Support for Legal

Not just an AI receptionist. A full intake team for your law firm.

Our AI answers every client call, qualifies leads across practice areas, captures case details, and books consultations. It's the intake coordinator you don't have to put on payroll.

Human-Like

Natural sounding voices

<500ms

Ultra-low latency

50+

Easy integrations

Core Capabilities

Here's what it can do for you

Picks up every call in a second, talks like a real person, books jobs, and everything after. Without you or your team lifting a finger.

Answers calls 24/7

Legal emergencies don't keep business hours. Your AI picks up every call — criminal, family, immigration, corporate — around the clock.

Books consultations on the spot

Checks your attorneys' availability, books the consultation, and sends confirmations while the potential client is still on the line.

Keeps your case management updated

Logs every call, practice area, conflict check data, and booking into your system without your staff touching a keyboard.

Captures detailed case information

Collects matter type, opposing parties, key dates, and relevant documents needed before the first consultation.

Collects retainers and consultation fees

Takes consultation fees and retainer deposits over the phone, sends engagement letters, and syncs to your billing.

Answers common legal questions

Answers "what practice areas do you cover?", "do you offer free consultations?", and "what are your rates?" using your firm's data.

Routes to the right attorney

Identifies the practice area and routes the caller to the right attorney — family law to family, criminal to criminal — with full context.

Follows up on pending intakes

Sends consultation reminders, document requests, and follow-ups to convert inquiries into retained clients.

Keeps every channel in one thread

Connects calls, texts, and emails to the same client record so your intake team and attorneys stay in sync.

The Problem

Here's what it's costing you if you don't hire our AI

Your attorneys are in court. Your paralegals are drafting. Your receptionist is at lunch. Every missed call is a potential client who retains the firm that answered first. An AI intake team never takes a break.

46%

of calls to law firms go unanswered because staff are in court or meetings

84%

of potential clients contact multiple firms — the first to respond wins

$78K+

average annual cost of a full-time legal intake coordinator

$300K+

in potential case fees lost annually from missed intake calls

How It Works

You can implement our AI and stop the bleed in minutes.

Forward your calls to our AI, answer a few simple questions, and AI does the hard setup work. In a few minutes, every call is getting answered, booked, and logged - moving you closer to your revenue goals.

Connect Your Firm
Step 01

Connect Your Firm

Forward your firm's intake line to ServiceAgent or integrate with your phone system. Setup takes under 5 minutes.

Train With Your Data
Step 02

Train With Your Data

Upload your practice areas, attorney bios, intake criteria, and consultation policies. The AI learns your firm inside and out.

Go Live & Handle Calls
Step 03

Go Live & Handle Calls

Your AI intake team starts answering calls immediately — qualifying leads, capturing case details, and booking consultations.

Use Cases

The ultimate AI phone agent for every scenario

From simple calls, answering customer texts to complex service dispatch - our AI can handle it all.

Multi-Practice Intake

Screen and route callers across family law, criminal defense, estate planning, and more — each with custom intake questions.

Practice RoutingCustom ScreeningConflict Check

Consultation Scheduling

Let potential clients book paid or free consultations based on practice area and attorney availability.

Calendar SyncAttorney MatchingFee Collection

After-Hours Legal Intake

Capture DUI arrests, emergency custody situations, and urgent legal matters after hours with full details.

24/7 IntakeEmergency CasesIncident Details

Document & Retainer Collection

Request retainer agreements, gather needed documents, and collect deposits to move clients from inquiry to engagement.

Retainer CollectionDoc RequestsEngagement
Customer Stories

Making voice AI simple and accessible

Trusted by service businesses across the country.

Patricia Moore
"We handle family, criminal, and immigration law. The AI routes each caller to the right attorney with practice-specific intake — it's like having 3 specialists on staff."
PM

Patricia Moore

Managing Partner, Moore Law Group

Daniel Kim
"Friday night DUI calls used to go to voicemail. Now we capture every one with full details and book Monday consultations automatically."
DK

Daniel Kim

Criminal Defense Attorney

Laura Hernandez
"We cancelled our $4K/month answering service. ServiceAgent does a better job for a third of the price and never gets the details wrong."
LH

Laura Hernandez

Office Manager, Hernandez & Partners

Ready to stop missing calls?

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