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AI front office for HVAC

State of the Category

A living analyst read on the AI front office category for home service. Who moved on the grid, what became table stakes, and what buyers are asking for next. Every claim links to evidence.

HVACPlumbingElectricalLandscaping
Updated Aug 3, 2026

Latest · Aug 2026

Home service front offices still lean on humans — but AI voice and dispatch integration are closing the gap

Published August 3, 2026. Updated when the positioning engine publishes a new period.

Read the Aug 2026 report

What moved on the grid

Position changes from Jun 2026 to Jul 2026, ranked by how far each vendor moved on the neutral market map.

  • AnswerForce

    Lower satisfaction, narrower trade breadth.

    Satisfaction -6Breadth -10Compare

  • Housecall Pro

    Lower satisfaction, narrower trade breadth.

    Satisfaction -4Breadth -10Compare

  • ServiceTitan

    held, narrower trade breadth.

    Satisfaction 0Breadth -10Compare

  • Jobber

    Lower satisfaction, held.

    Satisfaction -3Breadth 0Compare

  • WEX FSM

    Lower satisfaction, narrower trade breadth.

    Satisfaction -2Breadth -2Compare

Archive

Live

The Living Grid

Watch vendors move on the neutral market map.

Compare

Head-to-head pages

Capability matrix and customer voice, side by side.

Methodology

How we score and place vendors

Data sources, confidence thresholds, and the neutrality firewall.

Methodology · Living Grid · Market Pulse · Comparisons · State of the Category

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