Bland AI vs PATLive

“The product is intuitive to use once you understand the mental model for how they have built it. In addition, the engineering team has been responsive with support help and bug fixes as well as feature requests.”

“Three months ago, we were missing roughly 35 percent of inbound calls during peak hours, and our after-hours stream was going straight to voicemail (which most people never call back from).”

“They integrate with Slack, Calendly and other tools, natively. And the custom code nodes are unique to Bland, allowing you to build high performance data transformations as run time.”

“For a small team trying to build real customer relationships, that's not a metric problem. That's deals walking out the door.”

“They provided an easy solution to get our calls routed to a live agent. The process was easy to set up with our call routing and our calls were still recorded for use later.”

“Agents would sometimes spend an excessive amount of time on calls. Some agents asked questions about the customer situation instead of just taking a message.”

“They provided detailed reports at the end of the billing month so you could review the work they completed.”

“We often found calls in excess of 45 minutes long. Because PATLive bills by the minute we had many disputes with our monthly bills to correct our invoice amounts.”