GorillaDesk vs Real Green
A straight look at how these tools handle the Landscaping front office: answering calls, booking jobs, following up, and keeping records. Capabilities come from each vendor’s own public materials. Reviews are real and linked to their source.
Capabilities, side by side
Each tool is scored on its own terms, by the same set of categories. Hover any cell for the definition and the source behind it.
| Capability | GorillaDesk | Real Green |
|---|---|---|
| AI Voice (Inbound) | No* | No* |
| AI Voice (Outbound) | No* | No* |
| SMS Follow-up | Partial* | Partial* |
| Appointment Booking | No* | Partial |
| Native CRM | Partial* | Partial* |
| Payments | Partial* | Yes |
| Dispatch & Scheduling | Partial* | Yes |
| Review Management | Partial* | No* |
| Live Human Backup | No* | No* |
| HVAC Trade Templates | No* | No* |
| FSM Integrations | Partial* | Partial* |
Yes / Partial / No reflect each tool on its own terms, scored from its public materials. Hover a cell for the definition and source. * marks limited evidence.
Pricing model
Pricing changes often and each tool prices differently (per seat, per minute, per call, or usage based). Rather than freeze a number that goes stale, we link straight to each vendor’s own pricing page so you see the current model at the source.
What customers say
Verbatim public reviews, praise and complaints both, each linked to where it was posted. We do not edit or cherry-pick for tone.
GorillaDesk
4.4/5 · 68 reviews“Everything is clickable and takes you directly where you need to go. I like that they are always adding new features.”
“Gorilla desk can be buggy and there were even days when the entire system went down, which is a worst case scenario. Customers were furious with us an”
“The price also seems very good compared to other CRMs that are more complicated and offer less.”
“Gorilla desk can be buggy and there were even days when the entire system went down, which is a worst case scenario. Customers were furious with us an”
Real Green
2.6/5 · 141 reviews“I like how easy it is to navigate and use”
“Very little, unfortunately. The only positive I can point to is that RealGreen by WorkWave is a well-known platform and, in theory, offers a wide range of features across sales, scheduling, and billing.”
“You can tell that RealGreen by WorkWave was designed with the green industry in mind, the system is very tailored to the needs of the green industry.”
“I absolutely despise their customer service now that Workwave has purchased Real Green. They are difficult to get ahold of and then they are short”
Trade fit
The home service trades each tool is tracked for.
GorillaDesk
- Landscaping
Real Green
- Landscaping
One of these is ours. Here is the honest pitch.
ServiceAgent is the AI front office built for home service teams. It answers every call, books the job, and keeps your records straight. Try it and judge for yourself.