Joist vs PATLive

“It was simple and effective.”

“It didn't have a marketing email tool or a way to ask for Google reviews after a job was completed. We had to do that manually.”

“The most helpful thing about Joist was that it was simple to use and it allowed us to teach others how to use it fairly quickly as well.”

“It also didn't have a way to job cost or let us have a way to track costs from each job. It was also getting more and more expensive to be lacking important functions.”

“They provided an easy solution to get our calls routed to a live agent. The process was easy to set up with our call routing and our calls were still recorded for use later.”

“Agents would sometimes spend an excessive amount of time on calls. Some agents asked questions about the customer situation instead of just taking a message.”

“They provided detailed reports at the end of the billing month so you could review the work they completed.”

“We often found calls in excess of 45 minutes long. Because PATLive bills by the minute we had many disputes with our monthly bills to correct our invoice amounts.”