Service Autopilot vs WorkWave

“The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.”

“The customer service is non-existent or laughable. Users look for solutions to common problems and malfunctions within the software in the Facebook user group.”

“An all-in-one CRM from marketing to sales to production to accounting and re-marketing cycle of clients.”

“If they post anything critical of the software, they're removed and BLOCKED from the group without warning. This has caused a splinter group called 'Service Autopilot Misfits' to pop up on Facebook of people who have been blocked from the user group. It currently has over 1000 members in that private group.”

“They always have enough Slingshot operators to answer the phones and generally don't miss calls. Love the ability to listen to call recordings and check for quality assurance.”

“I contacted their department 17 times before I received a refund when I was overbilled by several thousands of dollars. This is not ethical.”

“It's great to have evening and weekend phone coverage without hiring a full time person in house.”

“The operators are extremely inconsistent on the phones and frequently answered with the wrong business name, gave inaccurate pricing, and said we offered services we don't offer.”