Joist vs ServiceTitan
A straight look at how these tools handle the HVAC, Plumbing, and Electrical front office: answering calls, booking jobs, following up, and keeping records. Capabilities come from each vendor’s own public materials. Reviews are real and linked to their source.
Capabilities, side by side
Each tool is scored on its own terms, by the same set of categories. Hover any cell for the definition and the source behind it.
| Capability | Joist | ServiceTitan |
|---|---|---|
| AI Voice (Inbound) | No* | No* |
| AI Voice (Outbound) | No* | No* |
| SMS Follow-up | No* | Partial* |
| Appointment Booking | No* | Partial* |
| Native CRM | Partial* | Partial* |
| Payments | Partial* | Partial* |
| Dispatch & Scheduling | No* | Partial* |
| Review Management | No* | No* |
| Live Human Backup | No* | No* |
| HVAC Trade Templates | No* | Partial* |
| FSM Integrations | No* | Partial* |
Yes / Partial / No reflect each tool on its own terms, scored from its public materials. Hover a cell for the definition and source. * marks limited evidence.
Pricing model
Pricing changes often and each tool prices differently (per seat, per minute, per call, or usage based). Rather than freeze a number that goes stale, we link straight to each vendor’s own pricing page so you see the current model at the source.
What customers say
Verbatim public reviews, praise and complaints both, each linked to where it was posted. We do not edit or cherry-pick for tone.
Joist
4.8/5 · 33 reviews“It was simple and effective.”
“It didn't have a marketing email tool or a way to ask for Google reviews after a job was completed. We had to do that manually.”
“The most helpful thing about Joist was that it was simple to use and it allowed us to teach others how to use it fairly quickly as well.”
“It also didn't have a way to job cost or let us have a way to track costs from each job. It was also getting more and more expensive to be lacking important functions.”
ServiceTitan
4.6/5 · 100 reviews“I like the security in ServiceTitan because it provides an audit trail of all activities. It's great for tracking revenue through various reports that can be generated.”
“I have nothing good to say, especially after everything I've been through during this process.”
“The range of report options is extensive, and if you can think of a type, there's usually a way to generate it.”
“To use Service Titan, you must first complete a 5-week onboarding/training as a cohort with several other businesses.”
Trade fit
The home service trades each tool is tracked for.
Joist
- HVAC
- Plumbing
- Electrical
ServiceTitan
- HVAC
- Plumbing
- Electrical
One of these is ours. Here is the honest pitch.
ServiceAgent is the AI front office built for home service teams. It answers every call, books the job, and keeps your records straight. Try it and judge for yourself.