Service Fusion vs ServiceTitan
A straight look at how these tools handle the HVAC, Plumbing, and Electrical front office: answering calls, booking jobs, following up, and keeping records. Capabilities come from each vendor’s own public materials. Reviews are real and linked to their source.
Capabilities, side by side
Each tool is scored on its own terms, by the same set of categories. Hover any cell for the definition and the source behind it.
| Capability | Service Fusion | ServiceTitan |
|---|---|---|
| AI Voice (Inbound) | No* | No* |
| AI Voice (Outbound) | No* | No* |
| SMS Follow-up | No* | Partial* |
| Appointment Booking | No* | Partial* |
| Native CRM | No* | Partial* |
| Payments | Partial* | Partial* |
| Dispatch & Scheduling | Partial* | Partial* |
| Review Management | No* | No* |
| Live Human Backup | No* | No* |
| HVAC Trade Templates | No* | Partial* |
| FSM Integrations | Partial* | Partial* |
Yes / Partial / No reflect each tool on its own terms, scored from its public materials. Hover a cell for the definition and source. * marks limited evidence.
Pricing model
Pricing changes often and each tool prices differently (per seat, per minute, per call, or usage based). Rather than freeze a number that goes stale, we link straight to each vendor’s own pricing page so you see the current model at the source.
What customers say
Verbatim public reviews, praise and complaints both, each linked to where it was posted. We do not edit or cherry-pick for tone.
Service Fusion
4.5/5 · 88 reviews“Its an all in one platform, from making work orders, sending SMS messages, to generating and sending invoices. Its very easy to use not only for the back office, but also for the customers that would prefer to submit work orders via an online portal.”
“as time went by and our job count grew we found that performance dropped when saving work orders or doing a general global search.”
“Support was very helpful in answering all our questions and getting us set up.”
“support isnt 24/7 which means if theres issues during after hrs it most likely will not be handled until the next day.”
ServiceTitan
4.6/5 · 100 reviews“I like the security in ServiceTitan because it provides an audit trail of all activities. It's great for tracking revenue through various reports that can be generated.”
“I have nothing good to say, especially after everything I've been through during this process.”
“The range of report options is extensive, and if you can think of a type, there's usually a way to generate it.”
“To use Service Titan, you must first complete a 5-week onboarding/training as a cohort with several other businesses.”
Trade fit
The home service trades each tool is tracked for.
Service Fusion
- HVAC
- Plumbing
- Electrical
ServiceTitan
- HVAC
- Plumbing
- Electrical
Related comparisons
One of these is ours. Here is the honest pitch.
ServiceAgent is the AI front office built for home service teams. It answers every call, books the job, and keeps your records straight. Try it and judge for yourself.