PATLive vs Synthflow

“They provided an easy solution to get our calls routed to a live agent. The process was easy to set up with our call routing and our calls were still recorded for use later.”

“Agents would sometimes spend an excessive amount of time on calls. Some agents asked questions about the customer situation instead of just taking a message.”

“They provided detailed reports at the end of the billing month so you could review the work they completed.”

“We often found calls in excess of 45 minutes long. Because PATLive bills by the minute we had many disputes with our monthly bills to correct our invoice amounts.”

“Voice AI assistant, absolute magic. It is basically my new assistant when it comes to calls.”

“Phone number coverage is extremely limited. Synthflow only offers numbers from the US, Canada, and Australia directly. There are no Spanish numbers — or for that matter, any other European numbers — available out of the box.”

“It is so easy!! I enter in the contacts info, give timelines of when to excacute the phone call and it takes care of the rest. Sets up the appointment and it integrates it to my calendar.”

“When I tried to connect my own Twilio account to use a proper local number, I discovered that this option is locked behind the Business tier — roughly four times the price of the Pro plan.”