Log calls and customer details into Jobber

Cost, for one. Think about salary, benefits, training, and the headache of finding good people who stick around. ServiceAgent.ai is on duty 24/7/365, never calls in sick, and costs a fraction of a full-time employee. Plus, it’s laser-focused on our industry, understanding job types, scheduling needs, and can even integrate with your existing systems – something generic call centers struggle with. You get scalable and reliable performance at a fraction of the cost.

It's completely automatic. Once you connect ServiceAgent.ai to your Jobber account, all call data flows directly into Jobber without any manual work. The AI captures customer details, appointment times, service requests, and follow-up tasks, then syncs everything to the right place in Jobber. You and your team just need to review and act on the information.

Simple: by never missing a call. How many jobs have you lost because you were on another job, it was after hours, or your lines were busy? ServiceAgent.ai answers every call, captures lead details, and can even book qualified jobs directly into your calendar based on your availability. More answered calls mean more opportunities, more booked jobs, and more revenue in your pocket.

This is your secret weapon. It gives you the professional front-end of a much larger company without the overhead. Every call is answered promptly and professionally, making your business sound established and reliable, even if it's just you and a truck. It frees you up to do the actual work while ensuring you're not losing leads.

Definitely. ServiceAgent.ai handles call volume spikes like a champ. No more frustrated customers hanging up because they were on hold forever. Every caller gets immediate attention, which means better customer satisfaction and fewer lost opportunities during your peak seasons.

Yes! ServiceAgent.ai can pull up existing customer information from Jobber in real-time during calls. This means it can reference past jobs, outstanding quotes, scheduled appointments, and customer preferences to provide personalized service. It creates a seamless experience where customers feel recognized and valued.

Great question. The AI is smart, but we know there are times a human touch is essential. You can set rules for escalation. For example, if a customer mentions an emergency like a major water leak or a gas smell, the AI can be programmed to immediately transfer the call to you or a designated team member. It's about using AI for efficiency but having a human backup when truly needed.

You bet. While it comes pre-trained for home services, you can customize greetings, key questions, and how it represents your brand. We want it to sound like an extension of your business, reflecting your company's voice and ensuring it gathers the exact info you need.

Setting up the integration is simple and typically takes just a few minutes. You'll connect your Jobber account through a secure OAuth connection, configure which data you want to sync, and you're ready to go. Our support team is available to walk you through the setup, and we provide step-by-step guides. If you can use Jobber, you can set this up.

The goal is a smooth, professional experience. The AI is designed to be conversational and efficient. Many customers appreciate getting their needs met quickly, 24/7, without waiting on hold. Plus, if they really need to talk to someone, you can setup rules for that. It's often much better than them hitting voicemail and wondering if anyone will call back.

That's a fair concern, and one we take seriously. The AI is constantly learning and being refined. It's trained on a massive amount of industry-specific conversations. While no system is 100% foolproof (heck, even human receptionists make mistakes!), the accuracy is very high for common requests, and it provides consistent service every time. Plus, you get records and notifications, so you always have oversight.

Our AI uses advanced speech recognition technology that's pretty darn good at understanding various accents and filtering out background noise. It's not perfect, but it's come a long, long way and is designed for these real-world scenarios. The key is it captures most calls effectively, which is often better than them going to a noisy voicemail or being missed entirely.

Absolutely. We take security very seriously. All data transmission between ServiceAgent.ai and Jobber is encrypted, and we're SOC 2 Type II certified. We only access the data you explicitly authorize, and we never share customer information with third parties. Your Jobber data remains yours, and we follow strict compliance standards to keep it protected.

We believe in transparent pricing that provides real value. We aim for flexibility because we know every business's needs are different. Many of our plans don't require long, scary contracts because we're confident you'll see the value once you're using it. You can get more details about our pricing plans here - https://serviceagent.ai/pricing/