EDITORIAL TEAM · 15 CONTRIBUTORS
The ServiceAgent editorial team
Every ranking on this directory is jointly produced by a staff writer and an industry-expert reviewer. Here's who they are.
How the team is structured
- 11 Expert Reviewers — one per service category, all U.S.-based, all 11+ years of field experience. They sign off on the technical accuracy of every claim, score, and recommendation in their category.
- 1 Methodology Lead — Dr. Aisha Williams (PhD Statistics, Stanford) designs and audits the composite scoring formula.
- 3 Staff Writers — turn research and expert interviews into the article copy you read. Each article has both a writer and a reviewer credited.
- Every contributor is identified by full name, with a public profile, address, phone number, and LinkedIn.
Expert reviewers
Industry specialists who sign off on the technical accuracy of every page in their category.
Marcus Chen
Expert reviewerHVAC Industry Expert · Reviewer
Reviews: HVAC
NATE-certified Master HVAC Technician with 14 years in residential and light-commercial HVAC. Former Senior Service Tech at Trane Austin, now reviews HVAC content for ServiceAgent.
Robert Sullivan
Expert reviewerPlumbing Industry Expert · Reviewer
Reviews: Plumbing
Massachusetts Master Plumber (License #12894) with 22 years in residential service plumbing. Owner of Sullivan Plumbing Co. since 2011, reviews ServiceAgent plumbing content.
Diana Reyes
Expert reviewerRoofing Industry Expert · Reviewer
Reviews: Roofing
GAF Master Elite installer with 16 years in residential and commercial roofing. Former operations lead at Beldon Roofing, now reviews ServiceAgent roofing content.
James Okafor
Expert reviewerElectrical Industry Expert · Reviewer
Reviews: Electrician
IBEW Local 134 Journeyman Electrician with 18 years residential + commercial experience. Reviews electrical content + panel-upgrade pricing for ServiceAgent.
Priya Patel
Expert reviewerSolar Industry Expert · Reviewer
Reviews: Solar
NABCEP PV Installation Professional with 11 years in residential and commercial solar across California. Former design engineer at SunRun, reviews solar content for ServiceAgent.
Carlos Vasquez
Expert reviewerLandscaping Industry Expert · Reviewer
Reviews: Landscaping
Certified Landscape Professional (CLP) with 13 years in residential + HOA landscape management across the Front Range. Owns Vasquez Landscape Design, reviews landscaping content for ServiceAgent.
Tom Reynolds
Expert reviewerGarage Door Industry Expert · Reviewer
Reviews: Garage Door
IDEA-accredited Garage Door Installer with 19 years of residential and commercial overhead-door experience. Owner of Reynolds Door Service, reviews garage-door content for ServiceAgent.
Angela Brooks
Expert reviewerCleaning Industry Expert · Reviewer
Reviews: Cleaning
IICRC-certified cleaning operator with 12 years running a residential + commercial cleaning company in Atlanta. Reviews cleaning + move-out content for ServiceAgent.
David Park
Expert reviewerPainting Industry Expert · Reviewer
Reviews: Painting
EPA Lead-Safe Certified painter with 16 years residential and commercial painting in the Pacific Northwest. Owns Park Painting Co., reviews painting content for ServiceAgent.
Linda Kowalski
Expert reviewerPest Control Industry Expert · Reviewer
Reviews: Pest Control
Associate Certified Entomologist (ACE) with 17 years in residential and commercial pest control on the Gulf Coast. Senior technical advisor at ServiceAgent.
Michael O'Brien
Expert reviewerConstruction Industry Expert · Reviewer
Reviews: Construction
Massachusetts Licensed General Contractor with 24 years in residential remodels, additions, and ADU builds. MBA Harvard. Reviews construction + remodel content for ServiceAgent.
Methodology lead
Designs and audits the composite ServiceAgent Score formula.
Staff writers
Turn research and expert input into the articles you read.
Sarah Mitchell
Staff writerSenior Staff Writer
Senior Staff Writer. Nine years in consumer-finance and home-services journalism. Former lead writer at NerdWallet's home-services vertical. Turns expert input into clear, usable articles.
Daniel Reyes
Staff writerStaff Writer
Staff Writer with 11 years in consumer-services journalism. Former Consumer Reports contributor on home maintenance. Writes ServiceAgent's quarterly trend reports.
Jessica Tanaka
Staff writerStaff Writer
Staff Writer with 7 years in data-journalism and consumer-tech reporting. Former Bloomberg data reporter. Writes ServiceAgent's analytical + comparison articles.
How we work
Every ranking page on this directory is jointly produced by a staff writer and an expert reviewer. The writer is responsible for assembling the article from research, interviews, and the underlying data; the expert reviewer is responsible for signing off on technical accuracy, pricing realism, and industry-specific claims before the page publishes.
For most pages, the writer is one of our three staff writers and the reviewer is the category expert (Marcus Chen for HVAC, Robert Sullivan for plumbing, and so on). For cross-category pages (city overviews, state overviews), the reviewer defaults to our Methodology Lead, Dr. Aisha Williams. Quarterly market reports pair Daniel Reyes as writer with the matching category expert as reviewer.
If you spot something on a ranking page that doesn't match field reality, please write to help@serviceagent.ai with the URL and the issue. We route corrections directly to the page's expert reviewer and respond within one business day.
Full formula + audit details are on the methodology page.
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