ServiceAgent
Portrait of Robert Sullivan, Plumbing Industry Expert · Reviewer
Expert reviewer

Robert Sullivan

Plumbing Industry Expert · Reviewer

Boston, MA · 22+ years experience

Office

412 West Broadway, South Boston, MA 02127

About

Robert Sullivan started apprenticing under his father at age 17 in Dorchester, sat for his Massachusetts Journeyman Plumber license at 22, and earned his Master Plumber credential (#12894) at 26. He's been the owner-operator of Sullivan Plumbing Co. since 2011, running a four-truck residential operation across Greater Boston. Robert has handled an estimated 12,000+ service calls personally and trained 14 apprentices through to journeyman status. He reviews every ServiceAgent plumbing article for technical accuracy and gives us the unfiltered ground-truth on what homeowners actually get charged in his market.

Credentials

  • Massachusetts Master Plumber License #12894 (since 2002)
  • Massachusetts Journeyman Plumber License (since 1998)
  • Backflow Prevention Tester (ASSE 5110)
  • OSHA 30 Construction Safety
  • Greater Boston Plumbers Local 12 (member 1996-2011)

Areas of expertise

  • Service plumbing diagnostics (leaks, drains, fixtures)
  • Tankless and tank water-heater installation
  • Sewer-line camera + hydro-jetting
  • Lead and copper pipe replacement in older Boston housing stock
  • Estimating + customer-facing pricing models

Background

  • Sullivan Plumbing Co. (Owner, 2011-present)
  • Suburban Plumbing & Heating (Master Plumber, 2002-2011)
  • F.W. Webb Company (Journeyman, 1998-2002)

Selected publications

  • PHCC New England newsletter (regular contributor)
  • ServiceAgent Plumbing Pricing Guide (annual reviewer)

Reviews ServiceAgent content for

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