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Portrait of Diana Reyes, Roofing Industry Expert · Reviewer
Expert reviewer

Diana Reyes

Roofing Industry Expert · Reviewer

Phoenix, AZ · 16+ years experience

Office

3408 North Central Avenue, Suite 1100, Phoenix, AZ 85012

About

Diana Reyes has spent 16 years in the roofing industry, the last six as operations lead at Beldon Roofing's Phoenix branch, where she managed crews on 800+ residential re-roofs and 40+ commercial flat-roof installations per year. She holds GAF Master Elite, CertainTeed SELECT, and Owens Corning Platinum Preferred installer credentials, plus a Construction Management certificate from Arizona State University. Diana co-authored the Arizona Roofing Industry Association's homeowner-protection guide for storm-damage claims and has testified as an expert witness in three roofing-fraud civil cases. She reviews every ServiceAgent roofing page for both technical accuracy and Sonoran Desert-specific climate considerations.

Credentials

  • GAF Master Elite Certified Installer (since 2012)
  • CertainTeed SELECT Shingle Master
  • Owens Corning Platinum Preferred Contractor
  • Arizona ROC #289451 (KB-1 General Commercial Contractor)
  • Construction Management Certificate, Arizona State University
  • OSHA 30 + Aerial Lift certification

Areas of expertise

  • Asphalt shingle systems (3-tab, architectural, designer)
  • Tile roof restoration (clay and concrete)
  • TPO and EPDM flat-roof systems
  • Storm-damage insurance claim navigation
  • Sonoran Desert roof design (UV + monsoon-rated)

Background

  • Beldon Roofing (Operations Lead, Phoenix, 2018-2024)
  • Crowther Roofing (Project Manager, 2014-2018)
  • Phoenix Roofing & Repair (Foreman, 2008-2014)

Selected publications

  • Arizona Roofing Industry Association Homeowner Protection Guide (co-author)
  • ServiceAgent Roofing Cost Index (quarterly reviewer)

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