ServiceAgent
Portrait of Sarah Mitchell, Senior Staff Writer
Staff writer

Sarah Mitchell

Senior Staff Writer

Brooklyn, NY · 9+ years experience

Office

55 Water Street, Suite 1200, Brooklyn, NY 11201

About

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Areas of expertise

  • Consumer-finance + home-services explainer writing
  • Investigative pricing + financing-fee reporting
  • Sourcing + interviewing subject-matter experts
  • Plain-language translation of technical content
  • Editorial-process management

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Selected publications

  • NerdWallet (200+ articles)
  • The Penny Hoarder (90+ articles)
  • ServiceAgent (writer on the majority of listicle + report pages)
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