FieldEdge publishes no prices. Reported rates run about $100 per office user and $125 per technician each month, plus $500 to $2,000 in setup.
That is the whole reason this search exists. There is no plan page to read, no starting-at figure, and no free trial to test the thing with. Every number below comes from third-party reports and contractors who have been through the quote, because FieldEdge itself confirms nothing publicly.
The number that matters is not the headline rate anyway. FieldEdge charges for each person who uses it, so the bill grows every time a technician is hired, and moving up a tier changes the features rather than what each user costs. What follows is the per-user math, the cost at each team size, what Select, Premier and Elite each unlock, the fees that land outside the subscription, and the real year-one total.
TL;DR
- FieldEdge is quote-only. Reported rates are about $100 per office user and $125 per technician per month, and those rates stay similar across all three tiers.
- Tiers change features, not what each user costs. Select covers dispatch and QuickBooks, Premier adds crew dispatching and multi-option quotes, Elite adds Proposal Pro, warehouse inventory and marketing automation.
- Cost by team: a solo operator runs about $225 a month, a shop with 3 technicians $475, a growing team with 6 technicians $950, and a 12-technician operation $1,800.
- Setup is $500 to $2,000, implementation takes about five weeks, and the subscription clock starts during setup rather than at go-live, so the first invoices arrive before the software is usable.
- Year one for a growing shop with 5 technicians lands between $11,150 and $13,500 once set up, training at $150 an hour and data migration at $150 to $400 are counted.
- There is no free trial, only a demo, and annual contracts are standard. Elite’s warehouse inventory also requires QuickBooks Desktop Enterprise with Advanced Inventory, which is a separate purchase.
What FieldEdge Actually Costs Per User
About $100 per office user and $125 per technician, per month, billed on an annual contract.
| Who you pay for | Reported monthly cost | Who that covers |
|---|---|---|
| Office user | About $100 | Dispatchers, office managers, admin staff, anyone working in the desktop system |
| Field technician | About $125 | Every technician using the mobile app in the field |
| Setup and implementation | $500 to $2,000 one time | Data conversion, configuration and onboarding training across about five weeks |
| Add-on modules | $19 to $99 each per month | Outbound call recording, marketing automation, advanced reporting |
One thing to circle before going further: a technician costs more than an office user. In most field service software the field app is the cheaper licence, and here it is the more expensive one. On a growing crew that single detail is what reshapes the math, because hiring is exactly what makes the bill move.
The tier makes almost no difference to these rates. Reports across Select, Premier and Elite put the cost per user in the same range, with the higher tiers unlocking modules rather than charging more per person. So the tier decision is a feature decision, and the team size decision is the cost decision.
FieldEdge Cost by Team Size
A solo operator pays about $225 a month. A 12-technician operation pays about $1,800.
| Operation | Office users | Technicians | Monthly | Yearly |
|---|---|---|---|---|
| Solo operator | 1 | 1 | $225 | $2,700 |
| Small shop | 1 | 3 | $475 | $5,700 |
| Growing team | 2 | 6 | $950 | $11,400 |
| Multi-truck operation | 2 | 10 | $1,450 | $17,400 |
| Larger operation | 3 | 12 | $1,800 | $21,600 |
Read down the yearly column and the model becomes clear. Every technician costs $1,500 a year before a single feature is switched on, so the software bill scales with the crew whether or not revenue does. The same growth that justifies hiring is what makes this line item uncomfortable.
The Three FieldEdge Plans and What Each Unlocks
Select, Premier and Elite charge the same per user and differ in what they include.
- Select. The base package: core dispatching, basic scheduling, customer management, invoicing, a flat-rate pricebook and two-way QuickBooks sync. Enough to move an operation off paper and spreadsheets, with no crew tools and no upsell quoting.
- Premier. The commonly chosen middle tier. Adds advanced dispatching, including grouping technicians into crews, multi-option Good-Better-Best quotes, and stronger service agreement management. The quoting change is the one that pays for itself, since presenting three options is what raises the average ticket.
- Elite. The full stack: Proposal Pro for advanced proposals, warehouse inventory management, marketing automation with two-way texting, and advanced reporting. Built for multi-location operations and fleets past five to ten trucks.
Select vs Premier
Premier buys crew dispatching and multi-option quoting at the same cost per user.
| Capability | Select | Premier |
|---|---|---|
| Cost per user | About $100 office, $125 technician | About $100 office, $125 technician |
| Dispatching | Core dispatch and basic scheduling | Advanced dispatch, technicians grouped into crews |
| Quoting | Single-option quotes | Multi-option Good-Better-Best quotes |
| Service agreements | Basic tracking | Enhanced agreement management |
| QuickBooks sync | Included | Included |
| Fits | Solo operators and shops running one or two trucks | Multi-truck shops that want upsell quoting and crew scheduling |
Past about three technicians Select starts to bottleneck, and the reason is scheduling rather than reporting. Assigning individuals to jobs works until crews form, and then the absence of crew grouping turns dispatch into manual work every morning.
Premier vs Elite
Elite adds inventory, marketing automation and Proposal Pro, and only pays back at scale.
| Capability | Premier | Elite |
|---|---|---|
| Cost per user | About $100 office, $125 technician | About $100 office, $125 technician |
| Proposals | Multi-option quotes | Proposal Pro advanced proposals |
| Inventory | Not included | Warehouse inventory management, requires QuickBooks Desktop Enterprise with Advanced Inventory |
| Marketing | Not included | Marketing automation with two-way texting |
| Reporting | Standard reporting | Advanced reporting |
| Fits | Growing shops, roughly 4 to 10 technicians | Fleets past 10 technicians, multi-location, dedicated office staff |
The inventory line carries a cost that is not on any FieldEdge invoice. Warehouse inventory only works for operations running QuickBooks Desktop Enterprise with Advanced Inventory, which is a separate and more expensive accounting product. A shop on QuickBooks Online that upgrades to Elite for inventory finds the module unusable until the accounting stack changes too.
Which FieldEdge Plan Fits Which Operation
Team size picks the tier more reliably than feature lists do.
- Select fits a solopreneur or a 1 to 3 technician shop moving off paper, where dispatch, invoicing and QuickBooks sync cover the whole job. About $225 to $475 a month.
- Premier fits a 4 to 10 technician operation running multiple trucks, where crew scheduling and Good-Better-Best quoting change how work gets sold. About $600 to $1,450 a month.
- Elite fits a fleet past 10 technicians, or over 5 to 10 trucks, with dedicated office staff, warehouse stock to track and marketing campaigns to run, and only if the accounting stack is already QuickBooks Desktop Enterprise. About $1,800 and up.
FieldEdge Hidden Costs and Fees
Setup, training and migration add $1,250 to $3,600 before the first full month of use.
- Setup and implementation: $500 to $2,000 one time. The higher end applies when implementation training is included, and some reports break this into a $299 to $599 setup fee with $800 to $2,200 in total implementation cost.
- The subscription clock starts during setup, not at go-live. Implementation runs about five weeks, so the first invoices arrive while the software is still being configured and staff are still being trained.
- Training and configuration: about $150 an hour, with four to eight hours typical, so $600 to $1,200 for workflow setup and staff training.
- Data migration: $150 to $400, depending on the system being left behind and how clean its records are.
- No free trial. Evaluation is a sales demo only, which means the first real test of the software happens after the contract is signed and the setup fee is paid.
- Annual contracts are standard, and some contractors report two-year terms. Cancellation complaints appear in public reviews often enough to be worth reading the term carefully.
- Add-on modules: $19 to $99 a month each for outbound call recording, marketing automation and advanced reporting.
- Integration fees and overages: QuickBooks, Zapier and API access can carry their own charges, high-volume SMS and email to customers triggers per-message fees, and custom reports beyond the standard templates are billed separately.
The pattern is that the avoidable costs are front-loaded and the unavoidable ones recur. Setup, training and migration all land in month one, on top of a subscription that has already started billing, which is why the first invoice is the one that surprises people rather than the fifth.
What FieldEdge Costs in Year One
A growing shop with five technicians spends $11,150 to $13,500 in the first twelve months.
| Operation | Subscription for 12 months | Setup, training and migration | Year-one total |
|---|---|---|---|
| Small shop, 1 office and 3 technicians | $5,700 | $1,250 to $3,600 | $6,950 to $9,300 |
| Growing shop, 2 office and 5 technicians | $9,900 | $1,250 to $3,600 | $11,150 to $13,500 |
| Multi-truck, 2 office and 10 technicians | $17,400 | $1,250 to $3,600 | $18,650 to $21,000 |
The spread between the low and high column is roughly $2,350, and it is decided almost entirely by whether implementation training is bought and how messy the outgoing data is. A shop leaving clean records on a common system lands near the bottom. A shop leaving fifteen years of spreadsheets lands near the top.
Is FieldEdge Worth the Cost?
It earns the price for dispatch-heavy operations and struggles to justify it for front-office problems.
The software itself is not the weak point. FieldEdge holds 4.1 out of 5 on G2 across 83 reviews, its two-way QuickBooks sync is the strongest reason contractors pick it, and the dispatch and service agreement tooling is genuinely built for HVAC and plumbing rather than adapted from generic field service. Reviewers do report mobile sync delays and a learning curve for technicians.
The honest test is where the money leaks. If the bottleneck is field operations, getting the right technician to the right job, costing work accurately, keeping accounting in sync, then per-user pricing buys depth that cheaper tools do not have. If the bottleneck is the front office, calls going unanswered, quotes not followed up, no-shows, then a per-technician subscription is paying for dispatch depth while the phone stays the actual problem.
Two structural facts make that test harder to run than it should be. There is no free trial, so the software cannot be tested against the real bottleneck before committing, and the annual contract means a wrong answer costs twelve months rather than one.
FieldEdge Alternatives and Pricing Comparison
Published pricing exists everywhere except the two quote-only platforms, FieldEdge and ServiceTitan.
| Platform | Pricing model | Cost | Pricing published |
|---|---|---|---|
| FieldEdge | Per office user plus per technician | About $100 and $125 per user monthly, plus $500 to $2,000 setup | No, quote only, no free trial |
| ServiceAgent | Flat plan plus usage credits, no per-user fee | Launch free, Core $39, Growth $95 billed yearly | Yes, fully published |
| Housecall Pro | Per plan with user limits | Basic $59, Essentials $149, MAX $299 monthly billed annually, plus $35 per extra user on MAX | Yes |
| Jobber | Per plan with user limits | Core $39, Connect $169, Grow $349, Plus $599 monthly, plus $29 per extra user | Yes, with a 14-day free trial |
| ServiceTitan | Per technician | $245 to $500 per technician monthly, plus $5,000 to $50,000 implementation and a 12-month contract | No, quote only |
Housecall Pro and Jobber are the like-for-like swaps, and both publish their numbers and offer a trial, which removes the two things contractors dislike most about the FieldEdge process. ServiceTitan sits above FieldEdge rather than beside it, and its implementation fee alone can exceed a small shop’s entire first year on FieldEdge.
ServiceAgent is on that list for a different reason, and it is worth being precise about which.
ServiceAgent vs FieldEdge
FieldEdge runs the field. ServiceAgent runs the phone. They solve different bottlenecks.
| FieldEdge | ServiceAgent | |
|---|---|---|
| Pricing model | Per office user and per technician | Flat plan plus usage credits, no per-user fee |
| Entry cost | About $225 a month for one office user and one technician, plus setup | Launch is free, Core $39, Growth $95 billed yearly |
| Setup fee | $500 to $2,000 | None, and migration help is included |
| Contract | Annual standard, some report two years | None, month to month, cancel anytime |
| Free evaluation | Demo only, no trial | Free Launch plan with no card required |
| Field dispatch, crews, job costing, inventory | Core strength | Not the focus |
| 24/7 call answering, booking, follow-up | Not included | Core product, AI voice at 15 credits a minute |
| Fits | Operations whose problem is coordinating technicians | Operations losing work to unanswered calls |
The cost comparison only works one way round. ServiceAgent does not replace dispatch, crew scheduling, job costing or warehouse inventory, and any article claiming otherwise is selling something. What it replaces is the front office: answering every call, booking the job, chasing the follow-up and taking payment, on a plan that does not charge more when a technician is hired.
Two honest limits. ServiceAgent has no live human tier, so it is an AI receptionist rather than a hybrid, and its plans are credit-metered rather than unlimited, with Growth covering about 400 AI voice minutes before top-ups. Its own material lists SOC 2 Type II as in progress rather than complete.
FieldEdge Pricing: The Verdict
The cost per user is defensible. The process around them is what costs contractors money.
At about $225 a month for a solo operator and $950 for a growing team, FieldEdge is not overpriced for what it does, and the QuickBooks integration alone justifies it for shops already living in QuickBooks Desktop. The problem is structural: no published pricing, no free trial, a five-week implementation that bills from day one, and an annual contract. A contractor commits roughly $12,000 in year one before finding out whether the software fixes the thing that was actually broken.
For operations where the leak is the phone rather than the dispatch board, the cheaper move is not a different field service platform. It is putting an AI front office in front of whatever is already running, and ServiceAgent starts free, charges nothing per user, and answers, books and invoices without a setup fee or an annual term.
FieldEdge Pricing: FAQs
How much does FieldEdge cost per month?
About $100 per office user and $125 per technician per month, so a solo operator runs near $225, a three-technician shop near $475, and a twelve-technician operation near $1,800. Setup adds $500 to $2,000 one time. FieldEdge does not confirm these figures publicly.
Does FieldEdge publish its pricing?
No. FieldEdge is quote-only, and its pricing page requests a demo rather than listing plans. Every figure in circulation comes from third-party reports and contractors sharing their quotes.
Does FieldEdge offer a free trial?
No. Evaluation is a live demo with a sales representative, so the software cannot be tested on real jobs before signing. Housecall Pro and Jobber both publish pricing and offer trials, which is the practical difference during a buying decision.
Does FieldEdge require a contract?
Annual contracts are standard and some contractors report two-year terms. The subscription also begins billing during the roughly five-week implementation rather than at go-live, so the first invoices land before the software is in use.
What is the difference between FieldEdge Select, Premier and Elite?
What each user costs stays similar across all three; the modules change. Select covers dispatch, scheduling, invoicing and QuickBooks sync. Premier adds crew dispatching and multi-option Good-Better-Best quotes. Elite adds Proposal Pro, marketing automation and warehouse inventory, though inventory requires QuickBooks Desktop Enterprise with Advanced Inventory.
