Construction in Durham, North Carolina: 19 Top Pros Ranked (2026)
19 verified construction businesses in Durham, ranked by ServiceAgent Score. Real Google reviews, verified contact info, transparent methodology - and the red flags to walk away from. Skip the marketing fluff and pick a pro in five minutes.
TL;DR
- 19 verified construction businesses operate in Durham, North Carolina - all sourced from active Google Business Profile data.
- Top pick: CQC Home with a ServiceAgent Score of 8.5/10 (281 reviews, 4.9★ average).
- 1 elite-tier providers (ServiceAgent Score 8.5+) and 0 owner-verified listings.
- Typical cost in Durham: $5,000 - $250,000+ - $285/sq ft median for a kitchen remodel, $180/sq ft median for a residential addition.
- 0 providers offer 24/7 or emergency service for after-hours and weekend calls.
- Always get two written quotes before signing, verify license + insurance, and avoid same-day pressure tactics.
Why trust this list
When you need construction work done in Durham, the first hour of research is usually the most expensive part - reading reviews, decoding marketing claims, and trying to figure out who's actually a licensed pro vs. someone with a truck and a Google listing. This page is meant to compress that hour into about five minutes.
We've cataloged every active construction business in Durham, North Carolina (19 total) and ranked them by a single composite ServiceAgent Score - a weighted blend of *trust signals* (data quality, verification status, review-volume credibility) and *quality signals* (rating, review count, response time). The result is a list where high-volume, well-reviewed, complete-data providers float to the top, and where a "5-star from 3 reviews" outfit doesn't get to outrank a 4.7★ provider with 240 reviews.
Below: the ranked list (top 19), followed by what to look for, what each project usually costs in Durham, the red flags that should make you walk, and a methodology section that shows our exact formula. If you run one of these businesses, the Claim your listing banner near the bottom takes you through a 2-minute verification flow to get a green badge, edit your description, and bump your placement.
At-a-glance: top 11 construction pros in Durham
Compare the top picks side-by-side. Full reviews of each below.
SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.
How we chose these
We start from every active Google Business Profile in Durham tagged construction, then score each business on two dimensions:
Trust Score (40% of the composite, 0-10) rewards owner-verified status (claimed listings get a 3-point bump), completeness of contact information (phone, website, address, hours, coordinates, photos, service categories), and review-volume credibility - a provider with 200+ reviews is treated as more trustworthy than a provider with the same star rating but only 5 reviews.
Recommendation Score (60% of the composite, 0-10) is the Google star rating shrunk toward the category mean using a Bayesian prior. Without this step, "5.0 from 2 reviews" would outrank "4.7 from 240 reviews" - which is exactly backwards. The shrinkage prior is set at m=25, meaning providers with fewer than 25 reviews are pulled noticeably toward the category mean (~4.6).
Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh feeding this ranking.
What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.
Full formula on the methodology page.
19 Best Construction Companies Ranked
Ranked by composite ServiceAgent Score. 19 verified businesses match.
1. CQC Home
Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.
| Location | Durham, NC · 5102 Durham-Chapel Hill Blvd #100, Durham, NC 27707 |
|---|---|
| Established | Established (high review volume) |
| Specialization | Construction |
| Rating | 4.9★ across 281 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
CQC Home maintains a strong 4.9-star reputation across 281 reviews in Durham, suggesting consistent execution rather than a one-off lucky streak.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 281 reviews is in the top 5% of providers in Durham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Our top pick. The composite score (8.5/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 364-3895 |
| Website | cqchome.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb_listing_durham_nc |
Best for: Customers prioritizing top-end satisfaction scores in Durham.
| Location | Durham, NC · 125 N Gregson St, Durham, NC 27701 |
|---|---|
| Established | Operating multiple years (moderate review history) |
| Specialization | Construction |
| Rating | 5.0★ across 64 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Gateway Building Company operates in Durham with 64 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 64 reviews points to consistent on-time delivery and clear communication.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 797-2527 |
| Website | www.gatewaybuildco.com/?utm_source=google&utm_medium=organic+&utm_campaign=gbp |
Best for: Customers prioritizing top-end satisfaction scores in Durham.
| Location | Durham, NC · 3606 University Dr, Durham, NC 27707 |
|---|---|
| Established | Operating multiple years (moderate review history) |
| Specialization | Construction |
| Rating | 4.9★ across 62 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
CoCreations Construction & Design LLC operates in Durham with 62 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 62 reviews points to consistent on-time delivery and clear communication.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 717-0541 |
| Website | cocreationshomes.com |
Best for: Customers prioritizing top-end satisfaction scores in Durham.
| Location | Durham, NC · 1804 Martin Luther King Jr Pkwy STE 211, Durham, NC 27707 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 5.0★ across 35 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Dove Creek Contracting operates in Durham with 35 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 35 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 475-0681 |
| Website | www.dovecreekcontracting.com |
Best for: Customers prioritizing top-end satisfaction scores in Durham.
| Location | Durham, NC · 213 N Gregson St, Durham, NC 27701 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 5.0★ across 35 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Trinity Design/Build operates in Durham with 35 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 35 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 321-8344 |
| Website | trinitydesignbuild.com |
Best for: Customers prioritizing top-end satisfaction scores in Durham.
| Location | Durham, NC · 2406 Winburn Ave, Durham, NC 27704 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 5.0★ across 25 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
CRS Contracting Durham operates in Durham with 25 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 25 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (845) 489-6057 |
| Website | linktr.ee/crs_contracting |
Best for: Buyers willing to try a newer entrant with strong early reviews.
| Location | Durham, NC · 127 Wolfpack Dr, Durham, NC 27704 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 5.0★ across 20 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Radford Building Company, LLC. is a smaller or newer entrant in Durham with 20 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 20 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 694-6239 |
| Website | radfordbuildingcompany.com |
Best for: Buyers willing to try a newer entrant with strong early reviews.
| Location | Durham, NC · 1515 W North Carolina 54 Ste 120, Durham, NC 27707 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 5.0★ across 15 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Grau Building Company, LLC is a smaller or newer entrant in Durham with 15 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 15 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 886-1906 |
| Website | www.graubuilding.com |
Best for: Mid-tier construction jobs where price and quality both matter.
| Location | Durham, NC · 3308 Durham-Chapel Hill Blvd, Durham, NC 27707 |
|---|---|
| Established | Operating multiple years (moderate review history) |
| Specialization | Construction |
| Rating | 4.5★ across 50 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Gregory's Construction LLC operates in Durham with 50 Google reviews at 4.5 stars - a steady mid-tier signal in our composite scoring.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.5-star average across 50 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 599-4279 |
| Website | gregorysconstructionsllc.com |
Best for: Buyers willing to try a newer entrant with strong early reviews.
| Location | Durham, NC · 2530 Meridian Pkwy Suite 300, Durham, NC 27713 |
|---|---|
| Established | Some operating history (limited review volume) |
| Specialization | Construction |
| Rating | 4.7★ across 22 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
S&R General Contracting Co is a smaller or newer entrant in Durham with 22 public reviews so far. The smaller sample makes the 4.7-star rating less statistically reliable - worth a phone call to gauge fit before committing.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.7-star average across 22 reviews puts them in the upper tier for construction providers in Durham.
⚠ Watch out for
Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.
Our take
Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (919) 806-4529 |
| Website | srgeneralcontract.com |
Showing 10 of 19.
Trends this quarter
Pricing, demand, and provider trends — pulled from our Q4 2026 construction report.
- 19 construction providers tracked in Durham this quarter, with an average ServiceAgent Score of 7.8/10.
- 1 elite-tier providers (Score ≥ 8.5/10), and an average Google rating of 4.78★.
- Total review volume changed by -7.7% quarter-over-quarter — a leading indicator of local construction demand.
- Median quote price moved +4.9% vs. the previous quarter for typical construction jobs.
- 0% of providers are owner-verified (+1.2% QoQ).
Source: ServiceAgent Construction trends in Durham, Q4 2026. Quarterly methodology and full commentary available in the full report.
Local context
$Durham sits in $North Carolina's broader construction services market, which our data suggests has 19 actively-operating providers within the city limits and surrounding metro. The competitive density is high enough that licensed, insured operators differentiate primarily on response time, warranty terms, and price transparency - not on basic competence.
Pricing drivers in Durham
- Square footage + complexity (the biggest drivers)
- Finish level (the difference between Home Depot and Restoration Hardware is 3-5×)
- Permit + structural engineer costs (city-dependent)
- Timeline pressure (rushing a job adds 15-25%)
What to verify before signing
- State general contractor license (verify on the state board)
- Bonded + insured (verify the bond amount matches your project scope)
- Detailed written scope, milestone schedule, and payment plan
- Permit + inspection responsibilities clearly assigned in the contract
- Lien waivers as you pay each milestone
Red flags to walk away from
- ⚠️ Asks for more than 10% as a deposit
- ⚠️ Verbal estimate only, no written contract with milestones
- ⚠️ No general contractor license number you can verify
- ⚠️ Bidding is suspiciously low (typically a sign of cut corners or budget overruns later)
When demand peaks in Durham for construction
12-month demand index (100 = annual average). Peaks in May, troughs in December. Book in the trough months to lock lower rates.
Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.
Construction cost calculator
Quick budget estimates by job type. Use these as a planning sanity-check, not as a firm quote.
| Job | Low | High |
|---|---|---|
| Bathroom remodel (per sq ft) | $90,000 | $160,000 |
| Kitchen remodel (per sq ft) | $114,000 | $210,000 |
| ADU build (per sq ft) | $100,000 | $200,000 |
| Whole-home remodel (per sq ft) | $72,000 | $152,000 |
Estimates based on industry-average labor + materials, adjusted for local market. Get at least two written quotes from providers above before signing.
Who is the best construction provider in Durham, North Carolina?
Based on our composite scoring, CQC Home ranks #1 with a ServiceAgent Score of 8.5/10 (281 reviews, 4.9★). Gateway Building Company ranks #2 (8.3/10) and CoCreations Construction & Design LLC ranks #3 (8.2/10). These rankings refresh as new reviews come in.
How much does construction service cost in Durham?
Costs in Durham for construction work span $5,000 - $250,000+ depending on scope. $285/sq ft median for a kitchen remodel, $180/sq ft median for a residential addition. Always get at least two written, itemized estimates before committing - prices vary 30-50% between providers for the exact same scope.
What drives the price difference between construction providers?
Several factors:
• Square footage + complexity (the biggest drivers) • Finish level (the difference between Home Depot and Restoration Hardware is 3-5×) • Permit + structural engineer costs (city-dependent) • Timeline pressure (rushing a job adds 15-25%)
Providers that quote without seeing the job are often the most expensive in the end - the "estimate" turns into a much higher final bill after they arrive.
What should I look for when hiring a construction pro in Durham?
Use this checklist before signing anything:
• State general contractor license (verify on the state board) • Bonded + insured (verify the bond amount matches your project scope) • Detailed written scope, milestone schedule, and payment plan • Permit + inspection responsibilities clearly assigned in the contract • Lien waivers as you pay each milestone
If the provider can't or won't meet these, walk. There's no shortage of pros in Durham - we've cataloged 19 of them on this page alone.
What are red flags to avoid when hiring construction in Durham?
The patterns we see most often in disputes:
• ⚠️ Asks for more than 10% as a deposit • ⚠️ Verbal estimate only, no written contract with milestones • ⚠️ No general contractor license number you can verify • ⚠️ Bidding is suspiciously low (typically a sign of cut corners or budget overruns later)
Any one of these is grounds to politely end the conversation and move to the next provider on this list.
Frequently asked questions
10 common questions about hiring a construction pro in this area.
Who is the best construction provider in Durham, North Carolina?
Based on our composite scoring, CQC Home ranks #1 with a ServiceAgent Score of 8.5/10 (281 reviews, 4.9★). Gateway Building Company ranks #2 (8.3/10) and CoCreations Construction & Design LLC ranks #3 (8.2/10). These rankings refresh as new reviews come in.
How much does construction service cost in Durham?
Costs in Durham for construction work span $5,000 - $250,000+ depending on scope. $285/sq ft median for a kitchen remodel, $180/sq ft median for a residential addition. Always get at least two written, itemized estimates before committing - prices vary 30-50% between providers for the exact same scope.
What drives the price difference between construction providers?
Several factors:
• Square footage + complexity (the biggest drivers) • Finish level (the difference between Home Depot and Restoration Hardware is 3-5×) • Permit + structural engineer costs (city-dependent) • Timeline pressure (rushing a job adds 15-25%)
Providers that quote without seeing the job are often the most expensive in the end - the "estimate" turns into a much higher final bill after they arrive.
What should I look for when hiring a construction pro in Durham?
Use this checklist before signing anything:
• State general contractor license (verify on the state board) • Bonded + insured (verify the bond amount matches your project scope) • Detailed written scope, milestone schedule, and payment plan • Permit + inspection responsibilities clearly assigned in the contract • Lien waivers as you pay each milestone
If the provider can't or won't meet these, walk. There's no shortage of pros in Durham - we've cataloged 19 of them on this page alone.
What are red flags to avoid when hiring construction in Durham?
The patterns we see most often in disputes:
• ⚠️ Asks for more than 10% as a deposit • ⚠️ Verbal estimate only, no written contract with milestones • ⚠️ No general contractor license number you can verify • ⚠️ Bidding is suspiciously low (typically a sign of cut corners or budget overruns later)
Any one of these is grounds to politely end the conversation and move to the next provider on this list.
Are these construction listings verified?
All 19 listings are pulled from active Google Business Profile data, which means each business has confirmed its location, name, and contact details with Google. Providers with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone number and email. As of the latest refresh, 0 of these 19 listings are ServiceAgent-verified.
How does the ServiceAgent Score work?
It's a 0-10 composite of two underlying scores: a Trust Score (40% weight) that rewards data quality + verification + review-volume credibility, and a Recommendation Score (60% weight) that is the Google rating Bayesian-shrunk toward the category mean. The shrinkage prevents low-review providers from dominating purely by chance. Full formula on the methodology page.
Can I get free quotes from multiple construction providers at once?
Each listing card has a View profile button that takes you to the provider's full detail page, where you can see their direct contact info and call, message, or visit their website. ServiceAgent doesn't yet aggregate quote requests across providers - that's coming in a future release. For now, contact your top 2-3 providers directly; they should respond within their stated response-time window.
Why does the ranking change between visits?
Two reasons. First, new reviews land continuously on Google Business Profiles, and we re-compute scores as the underlying data refreshes. Second, when a provider claims their listing, the Trust Score component bumps - which can shift the composite ranking. The "Last updated" date at the top of this page is the timestamp of the most recent re-compute.
I'm a business owner - how do I get my listing on this page?
If your business has an active Google Business Profile in Durham tagged construction, it should already be here. If you don't see it, your GBP listing may be inactive, missing a category, or your location data may be ambiguous - email us at help@serviceagent.ai and we'll investigate. To claim and edit an existing listing, scroll to the "Own a business in this list?" banner near the bottom of this page.
Reports & insights
Pricing, demand, and provider trends for Durham — refreshed quarterly.
Construction trends in Durham, Q4 2026
Pricing, demand, and review-volume trends for construction providers in Durham.
Home-service trends in Durham, North Carolina (Q4 2026)
Across every category, here's what's changing in the Durham home-service market this quarter.
State of Construction in North Carolina, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for construction providers across North Carolina.
State of home services in North Carolina, Q4 2026
Pricing, demand, and provider trends across every home-service category in North Carolina.
State of Plumbing in North Carolina, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for plumbing providers across North Carolina.
State of Electricians in North Carolina, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for electricians providers across North Carolina.
Verify any provider's license in North Carolina
Always confirm a contractor is in good standing before hiring. North Carolina uses the North Carolina Licensing Board for General Contractors. Search by license number, business name, or address.
Own a business in this list? Claim it free.
Get a verified green badge, edit your description, upload real photos, and bump your placement in this and 11 other category lists. Takes under 2 minutes.
- ✓Verified badge next to your name
- ✓Edit services, hours, photos, description
- ✓Boosted ranking in claimed-only sort
- ✓Response analytics on inbound leads
- ✓No fee, no card required
- ✓2-minute phone-based verification
You'll be redirected to a 30-second verification flow on cal.so. We send a code to the phone number Google has on file for your business.
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About the contributors
Written by
Senior Staff Writer
Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.
Credentials
- BA Journalism, New York University (2015)
- Society of American Business Editors and Writers (SABEW) member
- American Society of Journalists and Authors (ASJA) member
Background
- NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
- The Penny Hoarder (Staff Writer, 2018-2020)
- Bankrate (Freelance contributor, 2016-2018)
Brooklyn, NY · 9 years experience · (718) 555-1294
Reviewed by
Construction Industry Expert · Reviewer
Michael O'Brien has been a Licensed General Contractor in Massachusetts for 24 years, the last 15 as principal of O'Brien Construction Group, a residential remodel and ADU specialist firm completing 25-40 projects per year ranging from $80K to $1.2M. Before founding the firm he worked his way up from Carpenter to Project Superintendent at Suffolk Construction (4 years) and earned his Construction Supervisor License at age 26. Michael holds an MBA from Harvard Business School (2011), where he wrote his capstone on lean-construction operations at the residential-remodel scale. He reviews ServiceAgent construction content with a focus on transparent pricing models, the legitimate vs predatory deposit-and-milestone schedules, and the homeowner protections built into Massachusetts contractor law.
Credentials
- Massachusetts Construction Supervisor License (Unrestricted) #CSL-098473
- Massachusetts Home Improvement Contractor Registration #HIC-178421
- MBA, Harvard Business School (2011)
- BS Civil Engineering, Northeastern University (2001)
- OSHA 30 + Asbestos Awareness
Background
- O'Brien Construction Group (Founder + Principal, 2010-present)
- Suffolk Construction (Project Superintendent, 2005-2010)
- Eastern Massachusetts Carpenters Local 218 (Carpenter, 2001-2005)
Boston, MA · 24 years experience · (617) 555-1042
Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →
Update history
- June 29, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.
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