Smith.ai Pricing and Reviews (2026)

Smith.ai pricing at a glance: AI and human receptionist plans

Smith.ai has two product lines, both billed per call, not per minute. The AI line starts free and runs from $150 a month; the human line starts at $300 a month. A short call and a long call cost the same, and the price per call drops on the bigger plans. The cost is not a flat fee. It depends on how many calls Smith.ai handles and which tier the account is on.

Smith.ai plans explained: what each AI and human tier includes

AI Free, $0 a month

Includes 25 calls a month, then $3.00 for each call after that. It carries the core AI receptionist: 24/7 call answering, recording, transcription and summaries, lead qualification and call routing. It fits a shop that wants to test the AI on real calls before paying. Twenty five calls covers less than one call a day.

AI Pro, from $150 a month

Starts at 75 calls at $2.00 a call, with volume tiers at 150 and 300 calls that lower the rate. It adds dedicated onboarding, live phone, email and chat support, and custom SMS branding. This tier fits a shop with steady inbound calls.

AI Enterprise, from $500 a month

Starts at 300 calls at $1.67 a call and scales to 800 and 1,000 plus calls, then custom pricing. Smith.ai's team builds and tunes the setup, with custom AI prompting, unlimited integrations, and multi location support.

Human Starter, Basic and Pro, $300 to $2,100 a month

The human line puts North America based live receptionists on the calls: Starter is $300 for 30 calls with 1 transfer destination, Basic is $810 for 90 calls with 2 transfers, and Pro is $2,100 for 300 calls with 10 transfers. Overage runs $11.50, $10.50 and $8.50 a call as the plan gets bigger. The same call handling costs several times the AI line, because a person answers every call.

Human Enterprise, custom pricing

For high volume, Smith.ai builds a custom plan with custom transfer destinations and a price set to the account. The plan page lists it as “ask about enterprise pricing”.

Which Smith.ai plan fits your call volume and feature needs

Picking a plan comes down to monthly call volume and whether the business wants AI, live people, or a done for you setup. The best fit for each:

• AI Free ($0) suits a solo operator testing the AI, under 25 calls a month. No cost below 25 calls, enough to hear the AI on real calls before paying.
• AI Pro (from $150) suits a small shop that sets up its own AI, about 75 to 300 calls a month. The per call rate is lower on the higher tiers, with dedicated onboarding and live support.
• AI Enterprise (from $500) suits a growing firm that wants a done for you setup, 300 to 1,000 plus calls a month. Smith.ai builds and tunes it, with custom prompting and unlimited integrations.
• Human plans ($300 to $2,100) suit a business that wants live people rather than AI, 30 to 300 calls a month. North America based receptionists answer every call, at several times the AI line cost.

For live web chat rather than phone answering, Smith.ai sells separate chat plans priced by monthly chat volume, covered next. A shop that needs booking, dispatch and a CRM alongside answering will still run a separate tool, because Smith.ai does not include those.

Smith.ai live web chat plans and pricing

Smith.ai also sells live web chat as a separate product, billed per relevant chat. There is an à la carte option at $10 a chat with no commitment, plus three committed tiers. Match the plan to expected monthly chat volume the same way as calls. Chat sits on a separate page from the phone plans.

Smith.ai web chat cost breakdown by monthly chat volume

The table sets the total cost and the effective cost per chat at different chat volumes, including the included limits and overage.

Chat is billed per relevant chat, so a busy chat month runs above the listed price, the same pattern as the phone plans.

The real cost of Smith.ai: hidden fees, overage and monthly totals

Smith.ai’s real monthly cost depends on how many calls run through it and which add ons are on. The examples below show what the bill comes to at four call volumes, then the charges that sit off the plan page.

Smith.ai cost examples by monthly call volume

The table below sets the monthly total against the listed price at each volume.

The AI line stays within about 20% of the listed price until volume climbs past a tier. The human line costs about four times the AI line for the same number of calls.

Smith.ai hidden fees: overage, extra integrations and add ons

Beyond the monthly plan price, a few extra charges apply:

• Overage. Every call over the plan limit costs extra. It starts at $3.00 a call on Free and drops on the bigger plans.
• Extra CRM connections. The first CRM connection is included. Additional connections carry an extra per call charge, set on Smith.ai’s own pricing.
• Add on services. On the human plans, extras like booking, Spanish answering, taking payments and call recording each cost more per call, so the real rate runs higher than the base price.
• Spam calls. On the human plans, spam and wrong number calls are not charged.
• No booking or CRM. Smith.ai answers and screens calls. It does not book the job, run a CRM or schedule, so that work still happens in a separate tool.

Terms, contract, and refund

Smith.ai reviews: what real users say

Smith.ai holds a 4.3 out of 5 across 16 reviews on G2 and 4.4 out of 5 across 374 reviews on Trustpilot. Owners rate it well for easy setup and responsive support. The most common criticism is that answers can be inconsistent on some calls.

Read the verbatim G2 reviews▾

What owners praise

“AI receptionist is extremely easy to setup, manage, and maintain. Smith.ai support is always helpful if/when needed.”

“I simply could not keep up with the phone calls that were coming into my personal cell phone. At times it was overwhelming and I simply would not answer. However in my business missed phone calls are missed opportunities so I needed a solution.”

Common complaints

“some chatbot answers are not related to the client’s question.”

“It’s disappointing because this could have been an opportunity for them to not only rectify a bad customer experience but potentially improve the product for others down the line.”

What users say about Smith.ai pricing

On price, most reviewers call Smith.ai reasonable for what it does. The sharpest complaints are about the upfront commitment and refunds on the longer plans, not the per call rate. Real reviews:

Reviews sourced from Smith.ai on Trustpilot and G2.

ServiceAgent: a lower cost Smith.ai alternative that books the call

Smith.ai answers calls on a per call meter. A call that is not answered or booked is lost revenue. Around 62% of calls to small businesses go unanswered, and 85% of those callers do not call back. ServiceAgent answers every call 24/7, books the job, and updates the record. It starts at $0 on the Launch plan and runs on usage based credits, so a shop pays for booked work rather than a per call meter or a per seat fee. ServiceAgent has handled more than 350,000 calls at a 100% capture rate and a 56% booking rate across more than 7,600 businesses.

Try ServiceAgent free

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Smith.ai vs ServiceAgent: cost and capability compared

Smith.ai fits a business that wants live or hybrid phone coverage and brand consistent answering. ServiceAgent fits an owner who wants AI that answers, books and records in one place.

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