Table of contents
- Moneypenny pricing at a glance: live receptionist and AI plans
- Moneypenny plans explained: what each family includes
- Which Moneypenny plan fits your call volume
- The real cost of Moneypenny: minutes or calls, overage and no contract
- Moneypenny reviews: what real users say
- ServiceAgent: a flat price AI alternative to Moneypenny
- Moneypenny vs ServiceAgent: cost and coverage compared
- Related reading
- HVAC Living Grid
- FAQs
- Sources
Moneypenny pricing at a glance: live receptionist and AI plans
Moneypenny publishes simple, all in pricing with no contracts. There are two families: live receptionist plans priced by minutes, and AI answering plans priced by calls. Every plan is 24/7 with everything included from day one, no feature tiers and no upsells, and minutes or calls over the plan bill at a transparent overage rate. The live receptionist plans:
| Plan | Monthly | Overage per min | Best suited for |
|---|---|---|---|
| 50 minutes | $165 | $2.28 | Startups |
| 100 minutes | $265 | $2.12 | Sole traders |
| 200 minutes (most popular) | $422 | $1.91 | Small businesses |
| 500 minutes | $985 | $1.67 | Growing teams |
The AI answering plans are priced by the number of calls handled, with a reporting dashboard and human escalation:
| Plan | Monthly | Overage per call | Best suited for |
|---|---|---|---|
| 25 calls | $69 | $2.49 | Low call volume |
| 50 calls | $99 | $2.39 | Growing volume |
| 100 calls (most popular) | $199 | $2.19 | Steady inbound |
| 250 calls | $435 | $1.89 | High volume |
Every plan is no contract, with 30 days’ notice to cancel, and everything is included from day one. The overage rate drops as the plan gets larger, and Moneypenny shows any overage transparently rather than as a hidden fee.
Moneypenny plans explained: what each family includes
Live receptionist plans, $165 to $985 a month
The live receptionist plans use trained human receptionists, priced by minutes: 50 minutes for $165, 100 for $265, 200 for $422 and 500 for $985 a month. Minutes over the plan bill at $2.28 down to $1.67 a minute, dropping on larger plans. Moneypenny marks the 200 minute plan its most popular.
AI answering plans, $69 to $435 a month
The AI answering plans use AI to handle calls, priced by the number of calls: 25 calls for $69, 50 for $99, 100 for $199 and 250 for $435 a month. Calls over the plan bill at $2.49 down to $1.89 each. Every AI plan includes 24/7 service, a reporting dashboard and human escalation when a call needs a person.
What every plan includes
Everything is included from day one, with no feature tiers or upsells: America’s best receptionists, warm call transfer, bilingual answering, customized responses, 24/7 service, unlimited caller information and employee contacts, message taking, online dashboard management, a free forwarding number, caller recognition, lead qualification, CRM integrations and a mobile app, with proactive account management. Every plan is no contract, with 30 days’ notice to cancel.
Which Moneypenny plan fits your call volume
The first choice is human or AI; after that, the plan that fits is the one whose minutes or calls match monthly volume, since overage applies above it. The best fit for each:
- Live 50 minutes ($165) suits a startup using Moneypenny for overflow or after hours coverage.
- Live 200 minutes ($422) suits a small business with regular inbound calls; it is the most popular live plan.
- AI 100 calls ($199) suits a business that wants AI call handling with human escalation and a reporting dashboard.
- Live or AI 500 or 250 volume suits a growing or high volume operation that needs the largest bundle before overage.
The right plan is the one whose minutes or calls match volume, since going over bills at $1.67 to $2.49 each. A business that wants every call answered on a flat usage based price rather than a minute or call bundle with overage has an AI first alternative in ServiceAgent, which starts at $0.
The real cost of Moneypenny: minutes or calls, overage and no contract
Moneypenny’s real monthly cost is the plan price plus overage on minutes or calls above the plan. There are no setup or hidden fees and no contract, so the only variable is volume. The examples below show the total at common volumes.
Moneypenny cost examples by plan and volume
The table below sets the monthly total for common setups, using Moneypenny’s own plan prices and overage rates.
| Business | Plan and volume | Monthly total | What it covers |
|---|---|---|---|
| Startup overflow | Live, 50 minutes | $165 | Within the plan, human receptionists |
| Small business | Live, 200 minutes | $422 | Most popular live plan |
| Live over plan | Live 200, 260 min ($422 + 60 × $1.91) | $537 | 60 overage minutes |
| AI answering | AI, 100 calls | $199 | AI with human escalation |
The plan price covers the included minutes or calls. Above the plan, each minute bills at $1.67 to $2.28 on live plans and each call at $1.89 to $2.49 on AI plans, with the rate dropping on larger plans. There are no setup fees, no hidden fees and no contract.
What to watch on Moneypenny’s cost: overage and volume
Beyond the monthly plan price, a few extra charges apply:
- Overage above the plan. Minutes or calls over the plan bill at $1.67 to $2.49 each, so a busy month runs above the plan price.
- Volume creep. Some reviewers note overages can rise as call volume grows, so picking the right plan size keeps the bill predictable.
- Live costs more than AI. Live receptionist plans cost more per plan than AI plans at similar volume, since they use human receptionists.
- Overage rate varies by plan. The per minute or per call rate drops on larger plans, so a bigger bundle can be cheaper per unit.
- No hidden fees or contract. Moneypenny includes everything from day one, with no setup fees and no long term contract, just 30 days’ notice to cancel.
Terms, contract, and trial
| Term | Moneypenny |
|---|---|
| Free plan or trial | No free plan; talk to sales to start |
| Contract length | No contract; 30 days’ notice to cancel |
| Pricing basis | Live by minutes ($165 to $985); AI by calls ($69 to $435) |
| Overage | $1.67 to $2.28 a minute on live plans; $1.89 to $2.49 a call on AI plans |
| Included on every plan | Everything from day one: 24/7, bilingual, CRM integrations, mobile app, no upsells |
Moneypenny reviews: what real users say
Moneypenny holds a 4.5 out of 5 across more than 450 reviews on its US Trustpilot profile, with an editorial rating of 4.18 out of 5 from Fit Small Business. Reviewers consistently praise the friendly, professional receptionists, the smooth onboarding and the transparent rates. On cost, the note to weigh is overage: some reviewers flag that it can rise as call volume grows.
Read the verbatim reviews
What owners praise
“Lauri is very friendly, helpful and accommodating. Good rates and great service.” Anon, Trustpilot, 2026
“My onboarding experience with Lauri was excellent. We were rushing to get this setup quickly and Lauri went above and beyond our expectations.” Cherie, Trustpilot, 2026
More from reviewers
“Provides excellent customer service. Always professional and extremely helpful.” Jody Male, Trustpilot, 2026
“Thalia provided excellent customer service today. She went out of her way to satisfy my needs on our call today.” Stacey Gold, Trustpilot, 2026
What users say about Moneypenny pricing
On price, Moneypenny’s reviews lean positive: reviewers call the rates good and the service strong, and the no contract, all in model is a draw. The main cost note is that overage can rise as call volume grows, so the plan size matters. Real reviews:
Reviews sourced from Moneypenny on Trustpilot and Fit Small Business.
ServiceAgent: a flat price AI alternative to Moneypenny
Moneypenny answers calls with human receptionists or AI on minute and call bundles, starting at $69 a month for AI and $165 for live, with overage above the plan. ServiceAgent takes a different approach. It answers every call 24/7 with AI, books the job, and updates the record, on a flat, usage based credit that starts at $0 on the Launch plan, so a business pays for booked work rather than a minute or call bundle. ServiceAgent has handled more than 350,000 calls at a 100% capture rate and a 56% booking rate across more than 7,600 businesses, with live human backup when a call needs it.
Moneypenny vs ServiceAgent: cost and coverage compared
Both answer inbound calls, so the comparison is head to head on price and approach. Moneypenny uses human receptionists or AI on minute and call bundles; ServiceAgent uses AI on a flat, usage based credit.
| Moneypenny | ServiceAgent | |
|---|---|---|
| What it is | Human or AI answering service, by minutes or calls | A dedicated AI front desk for home services |
| Answers inbound calls | Yes, human or AI | Yes, 24/7 AI with human backup |
| Books the job from a call | Yes | Yes |
| Entry price | $69 a month (AI, 25 calls) or $165 (live, 50 minutes) | $0 (Launch) |
| Billing model | By minute or call bundle, overage above the plan | Usage based credits, no per minute overage |
| Contract | No contract, 30 days notice | No contract |
| Bilingual answering | Yes, 24/7 | Yes |
| Best for | Businesses wanting human or AI answering with set bundles | Businesses wanting every call answered on a flat, low entry price |
Moneypenny fits a business that wants human or AI answering and can predict its minutes or calls. ServiceAgent fits an owner who wants every call answered and booked on a flat, usage based price that starts at $0.
Related reading
First-party data
Where these tools sit on our HVAC Living Grid
ServiceAgent publishes this market map and scores itself by the same rubric as every other vendor, from public reviews, vendor sites and changelogs. Scores are 0–100 as of Jul 2026.
- Operational Satisfaction
- How satisfied operators sound in public reviews.
- Operations Breadth × Trade-Nativeness
- How much of the front office a tool runs, and how built for the trade it is.
| Tool | Quadrant | Satisfaction | Breadth | Head to head |
|---|---|---|---|---|
| Abby Connect | High Performers | 78 | 14 | Compare |
| AnswerForce | High Performers | 62 | 28 | Compare |
| ServiceAgentThat’s us | Leaders | 82 | 81 | All comparisons |
Source: ServiceAgent Living Grid, HVAC (Jul 2026). How we score · Market Pulse
Frequently Asked Questions
The questions home service operators ask most often.
How much does Moneypenny cost a month?
Moneypenny has two plan families. The live receptionist plans are 50 minutes for $165, 100 for $265, 200 for $422 and 500 for $985 a month. The AI answering plans are 25 calls for $69, 50 for $99, 100 for $199 and 250 for $435. All plans are no contract with 24/7 service and everything included from day one.
Does Moneypenny charge for overage?
Yes. Above a plan's minutes or calls, Moneypenny bills overage at a per minute rate of $1.67 to $2.28 on the live plans and a per call rate of $1.89 to $2.49 on the AI plans, with the rate dropping on larger plans. There are no hidden fees, and overage is shown transparently.
Does Moneypenny require a contract?
No. Moneypenny plans are no contract, with 30 days notice to cancel effective from the next billing date. Everything is included from day one, with no feature tiers or upsells.
What is the difference between the live and AI plans?
The live receptionist plans use human receptionists, priced by minutes, and include bilingual answering, CRM integrations and a mobile app. The AI answering plans use AI, priced by calls, with a reporting dashboard and human escalation. Both are 24/7 with no contract.
What is included in a Moneypenny plan?
Everything from day one: warm call transfer, bilingual answering, customized responses, 24/7 service, unlimited caller information and employee contacts, message taking, online dashboard, caller recognition, lead qualification, CRM integrations and a mobile app, with proactive account management and no contract.
Is there a flat price alternative to Moneypenny?
Moneypenny bills by minute or call bundles with overage above the plan. ServiceAgent answers every call with AI on a flat, usage based credit and starts at $0 on the Launch plan, so a business pays for booked work rather than watching a minute or call meter.
Is Moneypenny worth the price?
Moneypenny rates 4.5 out of 5 across more than 450 reviews on its US Trustpilot profile, with reviewers praising the receptionists and the support. The main thing to weigh is the overage: minutes or calls above the plan bill at $1.67 to $2.49 each, so a busy month runs above the plan price.
Sources
Figures and ratings in this article trace back to these pages.
- 1.Moneypenny pricing (live plans 50 min $165, 100 min $265, 200 min $422, 500 min $985; AI plans 25 calls $69, 50 $99, 100 $199, 250 $435; overage rates; no contract), verified 30 Sep 2026 · Moneypenny
- 2.Moneypenny rating and reviews (4.5 out of 5, 472 reviews, US profile), verified 30 Sep 2026 · Trustpilot
- 3.Moneypenny editorial review and rating (4.18 out of 5), verified 30 Sep 2026 · Fit Small Business
Who worked on this
Shaambhav Shankar
Growth & Product Marketing, ServiceAgent
Leads growth and product marketing for ServiceAgent at SaaS Labs, where he has worked in product marketing since 2020. Writes the blog's coverage of AI call answering, CRM and home-services operations.
Related reading
Bland AI Pricing and Reviews (2026)
Bland AI is priced by a monthly platform fee plus a flat per minute rate for talk time. The per minute rate bundles the language model, speech to text and
Botphonic Pricing and Reviews (2026)
Botphonic pricing at a glance: Starter, Pro, Enterprise and pay as you go
Dialzara Pricing and Reviews (2026)
Dialzara is a 24/7 AI receptionist priced by a monthly bundle of talk time minutes, across four inbound plans. Dialzara publishes its prices. The plans