ServiceAgent
ZIP 44114 · OH·5 min read
Headshot of Sarah Mitchell
Written by Sarah Mitchell
Headshot of Dr. Aisha Williams
Reviewed by Dr. Aisha Williams, Methodology Lead

Last updated June 20, 2026

Home Services in Cleveland, OH 44114: 14 Top Pros (2026)

14 verified home-service providers physically located in ZIP code 44114 (Cleveland, Ohio). Ranked by ServiceAgent Score. Real reviews + transparent methodology.

✓ MethodologyEditorial teamFree directory, no pay-to-rank
Cleveland 44114 · Home Services
Cleveland 44114 · Home Services
ServiceAgent · Directory

TL;DR

  • 14 verified home-service providers physically located inside ZIP code 44114 in Cleveland, Ohio.
  • Top pick: U.S. Electric Contractors (Electricians) - ServiceAgent Score 8.3/10.
  • 0 elite-tier providers (ServiceAgent Score ≥ 8.5/10) in 44114.
  • Covering 5 service categories - drill into the related links for a category-specific ranking in 44114.
  • Hyper-local: every provider on this page has a verified street address inside ZIP code 44114.

Why trust this list

ZIP code 44114 covers part of Cleveland, Ohio. This page narrows our directory to 14 home-service providers whose verified street address falls inside that ZIP - more relevant than a city-wide ranking when response time matters.

The ranking uses the same composite ServiceAgent Score as our city-wide list: Trust + Recommendation, published methodology, no pay-to-rank.

For a category-specific shortlist inside 44114, jump to the related links section below.

At-a-glance: top 11 home services pros in Cleveland 44114

Compare the top picks side-by-side. Full reviews of each below.

#ProviderSA Score
#1U.S. Electric Contractors8.3
#2FairWeather Roofing8.3
#3Oaks Roofing & Siding8.3
#4Sunhub | America’s #1 Solar Marketplace8.2
#5Cleveland Commercial Roofing8.1
#6Roofing,8.1
#7YellowLite - Solar Panels in Ohio8.1
#8Expert Construction, Inc.7.9
#9Cleveland Garage Door Repair7.8
#10Ohio Energy Management7.8
#11Expert Door LLC7.6

SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.

How we chose these

We rank every active provider in every home-service business with a verified address in ZIP code 44114 by a composite ServiceAgent Score (0-10) made up of two components:

Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.

Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.

Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.

What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.

Full formula on the methodology page.

14 Best Home-Service Companies Ranked

Ranked by composite ServiceAgent Score. 14 verified businesses match.

Sort by:
1

Best for: Customers prioritizing top-end satisfaction scores in Cleveland.

LocationCleveland, OH · 815 Superior Ave E Suite 1618, Cleveland, OH 44114
EstablishedOperating multiple years (moderate review history)
SpecializationElectricians
Rating5.0 across 85 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.9
ServiceAgent Score 8.3/10 · high confidence

The approach

U.S. Electric Contractors operates in Cleveland with 85 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 85 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Our top pick. The composite score (8.3/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 273-3182
Websitewww.uselectriccontractors.com
2

Best for: Customers prioritizing top-end satisfaction scores in Cleveland.

LocationCleveland, OH · 600 Superior Ave E Suite 1300, Cleveland, OH 44114
EstablishedOperating multiple years (moderate review history)
SpecializationRoofing
Rating4.9 across 113 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · high confidence

The approach

FairWeather Roofing maintains a strong 4.9-star reputation across 113 reviews in Cleveland, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 113 reviews is in the top 5% of providers in Cleveland - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 899-7663
Websitefairweatherroofing.com
3

Best for: Customers prioritizing top-end satisfaction scores in Cleveland.

LocationCleveland, OH · Fifth Third Building, 600 Superior Ave E Suite 1300, Cleveland, OH 44114
EstablishedOperating multiple years (moderate review history)
SpecializationRoofing
Rating4.9 across 63 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · high confidence

The approach

Oaks Roofing & Siding operates in Cleveland with 63 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 63 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 584-6257
Websiteoaksroofingandsiding.com/cleveland-oh
4

Best for: Customers prioritizing top-end satisfaction scores in Cleveland.

LocationCleveland, OH · 1925 St Clair Ave NE Suite # 206, Cleveland, OH 44114
EstablishedOperating multiple years (moderate review history)
SpecializationSolar
Rating5.0 across 52 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.7
ServiceAgent Score 8.2/10 · high confidence

The approach

Sunhub | America’s #1 Solar Marketplace operates in Cleveland with 52 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 52 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 800-9300
Websitewww.sunhub.com/?utm_source=google&utm_medium=organic&utm_campaign=google_business_profile
5

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 1478 St Clair Ave NE, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationRoofing
Rating5.0 across 23 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.8
ServiceAgent Score 8.1/10 · med confidence

The approach

Cleveland Commercial Roofing is a smaller or newer entrant in Cleveland with 23 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 23 reviews puts them in the upper tier for roofing providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 771-0447
Websitewww.clevelandroofs.com
6

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 2498 Superior Ave Suite 200, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationRoofing
Rating5.0 across 20 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.8
ServiceAgent Score 8.1/10 · med confidence

The approach

Roofing, is a smaller or newer entrant in Cleveland with 20 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 20 reviews puts them in the upper tier for roofing providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 798-9030
Websitewww.clevelandroofingcorp.com
7

Best for: Mid-tier solar jobs where price and quality both matter.

LocationCleveland, OH · 1925 St Clair Ave NE Suite # 205, Cleveland, OH 44114
EstablishedEstablished (high review volume)
SpecializationSolar
Rating4.6 across 218 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.2
ServiceAgent Score 8.1/10 · high confidence

The approach

YellowLite - Solar Panels in Ohio operates in Cleveland with 218 Google reviews at 4.6 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.6-star average across 218 reviews puts them in the upper tier for solar providers in Cleveland.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 206-8887
Websitewww.yellowlite.com
8

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 3222 Lakeside Ave E, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationConstruction
Rating4.9 across 12 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.5
ServiceAgent Score 7.9/10 · med confidence

The approach

Expert Construction, Inc. is a smaller or newer entrant in Cleveland with 12 public reviews so far. The smaller sample makes the 4.9-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 12 reviews puts them in the upper tier for construction providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 335-9555
Websitewww.expertconstructioninc.com
9

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 226 US-20, Cleveland, OH 44114
EstablishedLimited public history - newer or low-engagement listing
SpecializationGarage Door
Rating5.0 across 4 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.7
ServiceAgent Score 7.8/10 · low confidence

The approach

Cleveland Garage Door Repair is a smaller or newer entrant in Cleveland with 4 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 4 reviews puts them in the upper tier for garage door providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 243-8016
Websiteclevelandgaragedoorrepair.org
10

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 3400 Lakeside Ave E, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationSolar
Rating4.8 across 19 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.4
ServiceAgent Score 7.8/10 · med confidence

The approach

Ohio Energy Management is a smaller or newer entrant in Cleveland with 19 public reviews so far. The smaller sample makes the 4.8-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 19 reviews puts them in the upper tier for solar providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 202-0440
Websitewww.ohioenergymanagement.com
11

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationCleveland, OH · 4831 Hamilton Ave, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationGarage Door
Rating4.8 across 22 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.6
ServiceAgent Score 7.6/10 · med confidence

The approach

Expert Door LLC is a smaller or newer entrant in Cleveland with 22 public reviews so far. The smaller sample makes the 4.8-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 22 reviews puts them in the upper tier for garage door providers in Cleveland.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 224-4899
Website
12

Best for: Mid-tier electricians jobs where price and quality both matter.

LocationCleveland, OH · 3901 Chester Ave, Cleveland, OH 44114
EstablishedSome operating history (limited review volume)
SpecializationElectricians
Rating4.1 across 18 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.0
ServiceAgent Score 7.6/10 · med confidence

The approach

Ullman Electric is a smaller or newer entrant in Cleveland with 18 public reviews so far. The smaller sample makes the 4.1-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.1 from 18 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 432-5777
Websiteullmanelectric.com
13

Best for: Mid-tier construction jobs where price and quality both matter.

LocationCleveland, OH · 1545 E 18th St, Cleveland, OH 44114
EstablishedLimited public history - newer or low-engagement listing
SpecializationConstruction
Rating4.3 across 3 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.2
ServiceAgent Score 7.5/10 · low confidence

The approach

Drake Construction Co is a smaller or newer entrant in Cleveland with 3 public reviews so far. The smaller sample makes the 4.3-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.3 from 3 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 664-6500
Websitewww.drakeconstructionco.com
14

Best for: Mid-tier construction jobs where price and quality both matter.

LocationCleveland, OH · 1635 E 25th St, Cleveland, OH 44114
EstablishedLimited public history - newer or low-engagement listing
SpecializationConstruction
Rating4.0 across 4 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.1
ServiceAgent Score 7.5/10 · low confidence

The approach

Ozanne Construction Co Inc is a smaller or newer entrant in Cleveland with 4 public reviews so far. The smaller sample makes the 4.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.0 from 4 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(216) 696-2876
Websiteozanne.com

Showing 10 of 14.

When demand peaks in Cleveland 44114 for home services

12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.

avg = 100Jul: 137JanFebMarAprMayJunJulAugSepOctNovDec

Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.

Who are the top home-service pros in 44114 (Cleveland)?

Based on composite ServiceAgent Score, U.S. Electric Contractors ranks #1 (8.3/10). The full ranking above shows all 14 providers with a verified address in ZIP code 44114.

What area of Cleveland does ZIP 44114 cover?

ZIP 44114 covers part of Cleveland, Ohio. We may not have a single neighborhood label for this ZIP yet - if you know the local name, suggest it via the feedback box at the bottom of this page.

Does this list cover providers outside 44114 who still serve the area?

No. This page is filtered to providers physically located in ZIP code 44114. For a broader list (pros nearby that serve this area from a neighboring address), drill into the Cleveland home services page in the related links.

How is this list different from a Google search for "home services near 44114"?

Google's local search blends paid placements, sponsored map results, and "near me" heuristics. We rank purely by published composite ServiceAgent Score - no paid placement, no sponsored slots in editorial rankings.

How do I find ZIP 44114 pros in a specific category?

Click any of the category links in the "Related pages" section below - we have separate ranked pages for each category that has providers in this ZIP.

Frequently asked questions

5 common questions about hiring a home services pro in this area.

Who are the top home-service pros in 44114 (Cleveland)?

Based on composite ServiceAgent Score, U.S. Electric Contractors ranks #1 (8.3/10). The full ranking above shows all 14 providers with a verified address in ZIP code 44114.

What area of Cleveland does ZIP 44114 cover?

ZIP 44114 covers part of Cleveland, Ohio. We may not have a single neighborhood label for this ZIP yet - if you know the local name, suggest it via the feedback box at the bottom of this page.

Does this list cover providers outside 44114 who still serve the area?

No. This page is filtered to providers physically located in ZIP code 44114. For a broader list (pros nearby that serve this area from a neighboring address), drill into the Cleveland home services page in the related links.

How is this list different from a Google search for "home services near 44114"?

Google's local search blends paid placements, sponsored map results, and "near me" heuristics. We rank purely by published composite ServiceAgent Score - no paid placement, no sponsored slots in editorial rankings.

How do I find ZIP 44114 pros in a specific category?

Click any of the category links in the "Related pages" section below - we have separate ranked pages for each category that has providers in this ZIP.

Reports & insights

Pricing, demand, and provider trends for Cleveland 44114 — refreshed quarterly.

Verify any provider's license in Ohio

Always confirm a contractor is in good standing before hiring. Ohio uses the Ohio Construction Industry Licensing Board. Search by license number, business name, or address.

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About the contributors

Written by

Headshot of Sarah Mitchell

Sarah Mitchell

Senior Staff Writer

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Brooklyn, NY · 9 years experience · (718) 555-1294

Reviewed by

Headshot of Dr. Aisha Williams

Dr. Aisha Williams

Director of Methodology · Reviewer

Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.

Credentials

  • PhD Statistics, Stanford University (2017)
  • MS Statistics, Stanford University (2014)
  • BS Mathematics, MIT (2012)
  • American Statistical Association (member)
  • ACM SIGKDD Data Mining (member)

Background

  • Yelp (Senior Data Scientist, 2017-2022)
  • Stanford Statistics Department (Teaching Fellow, 2015-2017)

Chicago, IL · 12 years experience · (312) 555-1187

Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →

Update history
  • June 20, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.