ServiceAgent
HOME SERVICES · NY·7 min read
Headshot of Sarah Mitchell
Written by Sarah Mitchell
Headshot of Dr. Aisha Williams
Reviewed by Dr. Aisha Williams, Methodology Lead

Last updated June 28, 2026

Best Home-Service Pros in Columbus, OH, New York: 13 Top Businesses (2026)

13 verified home-service businesses in Columbus, OH, ranked by ServiceAgent Score across 6 categories. HVAC, plumbing, roofing, electricians, landscaping, and more. Real reviews, transparent methodology.

✓ MethodologyEditorial teamFree directory, no pay-to-rank
Columbus, OH · Home Services
Columbus, OH · Home Services
ServiceAgent · Directory

TL;DR

  • 13 verified home-service businesses in Columbus, OH, New York across 6 service categories.
  • Top pick: Innovative Door Systems, LLC(Garage Door Repair) (Garage Door) - ServiceAgent Score 8.2/10.
  • 0 elite-tier providers (ServiceAgent Score ≥ 8.5/10) and 0 owner-verified listings.
  • 0 providers offer 24/7 or emergency service in Columbus, OH.
  • Categories covered include Plumbing, HVAC, Landscaping, Garage Door, Solar, Construction.
  • For a category-specific shortlist (HVAC, Plumbing, Roofing, etc.), drill into the related pages section below.

Why trust this list

Columbus, OH has more home-service businesses than any homeowner has time to research. This page is the cross-category overview - the top-rated 25 across every service we cover - and a jumping-off point into the category-specific rankings.

Every listing is pulled from active Google Business Profile data, then scored on a composite ServiceAgent Score that blends Trust (data quality + verification) with Recommendation (rating + review volume, Bayesian-shrunk). The top 25 below are the highest-scoring providers regardless of category - useful for "who's the best in Columbus, OH?" curiosity searches.

For an actionable shortlist, drill into the Columbus, OH Plumbing or Columbus, OH HVAC page in the related links section. Each category page has its own ranking, methodology paragraph, FAQ, and cost benchmarks.

At-a-glance: top 11 home services pros in Columbus, OH

Compare the top picks side-by-side. Full reviews of each below.

#ProviderSA Score
#1Innovative Door Systems, LLC(Garage Door Repair)8.2
#2Andr’s construction company LLC8.1
#3Columbus Garage Door Pros8.1
#4T & S Plumbing & Mechanical8.0
#5Jimenez 24/7 Construction LLC7.8
#6Grasshuggers7.8
#7Backyard Boyz Landscaping7.8
#8Luxe Construction7.8
#9Scioto Green Gardens + Landscaping7.6
#10Golden Plumber Columbus Ohio7.5
#11Columbus Hvac Services7.5

SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.

How we chose these

We rank every active provider in every active home-service business in Columbus, OH by a composite ServiceAgent Score (0-10) made up of two components:

Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.

Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.

Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.

What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.

Full formula on the methodology page.

13 Best Home-Service Companies Ranked

Ranked by composite ServiceAgent Score. 13 verified businesses match.

Sort by:
1

Best for: Homeowners who want a high-volume operator with a long, consistent track record.

LocationColumbus, OH, NY
EstablishedEstablished (very high review volume)
SpecializationGarage Door
Rating5.0 across 531 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.510.0
ServiceAgent Score 8.2/10 · high confidence

The approach

Innovative Door Systems, LLC(Garage Door Repair) has built a high-volume operation in Columbus, OH, with 531 Google reviews averaging 5.0 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 531 reviews is in the top 5% of providers in Columbus, OH - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Our top pick. The composite score (8.2/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 579-9091
Websitewww.garage-doorscolumbusohio.com
2

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedOperating multiple years (moderate review history)
SpecializationConstruction company
Rating5.0 across 53 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.8
ServiceAgent Score 8.1/10 · high confidence

The approach

Andr’s construction company LLC operates in Columbus, OH with 53 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 53 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 330-0364
Websitewww.andrsconstructionco.com
3

Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.

LocationColumbus, OH, NY
EstablishedEstablished (high review volume)
SpecializationGarage Door
Rating4.9 across 287 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.8
ServiceAgent Score 8.1/10 · high confidence

The approach

Columbus Garage Door Pros maintains a strong 4.9-star reputation across 287 reviews in Columbus, OH, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 287 reviews is in the top 5% of providers in Columbus, OH - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 362-5340
Websitewww.columbusgaragedoorpros.com
4

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedOperating multiple years (moderate review history)
SpecializationPlumber
Rating4.9 across 50 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.7
ServiceAgent Score 8.0/10 · high confidence

The approach

T & S Plumbing & Mechanical operates in Columbus, OH with 50 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 50 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 290-7878
Websitetsplumbingandmechanical.com
5

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationConstruction company
Rating5.0 across 25 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.6
ServiceAgent Score 7.8/10 · med confidence

The approach

Jimenez 24/7 Construction LLC operates in Columbus, OH with 25 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 25 reviews puts them in the upper tier for construction providers in Columbus, OH.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 549-8217
Websitewww.jimenez247construction.com
6

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedOperating multiple years (moderate review history)
SpecializationLandscaping
Rating4.9 across 73 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.7
ServiceAgent Score 7.8/10 · high confidence

The approach

Grasshuggers operates in Columbus, OH with 73 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 73 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 695-5557
Websitegrasshuggers.com
7

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedOperating multiple years (moderate review history)
SpecializationLandscaping
Rating4.9 across 52 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.7
ServiceAgent Score 7.8/10 · high confidence

The approach

Backyard Boyz Landscaping operates in Columbus, OH with 52 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 52 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 349-8161
Websitewww.backyardboyzlandscaping.com
8

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationConstruction company
Rating4.9 across 34 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.6
ServiceAgent Score 7.8/10 · med confidence

The approach

Luxe Construction operates in Columbus, OH with 34 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 34 reviews puts them in the upper tier for construction providers in Columbus, OH.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(740) 360-8840
Websitewww.theluxeconstruction.com
9

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationLandscaping
Rating5.0 across 22 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.7
ServiceAgent Score 7.6/10 · med confidence

The approach

Scioto Green Gardens + Landscaping is a smaller or newer entrant in Columbus, OH with 22 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 22 reviews puts them in the upper tier for landscaping providers in Columbus, OH.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(740) 693-3572
Websitewww.sciotogglandscaping.com
10

Best for: Customers prioritizing top-end satisfaction scores in Columbus, OH.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationPlumbing
Rating5.0 across 37 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.09.8
ServiceAgent Score 7.5/10 · med confidence

The approach

Golden Plumber Columbus Ohio operates in Columbus, OH with 37 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 37 reviews puts them in the upper tier for plumbing providers in Columbus, OH.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone+1 380-230-4673
Websitegoldenplumbercolumbusohio.com
11

Best for: Mid-tier hvac jobs where price and quality both matter.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationHVAC
Rating4.7 across 46 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.5
ServiceAgent Score 7.5/10 · med confidence

The approach

Columbus Hvac Services operates in Columbus, OH with 46 Google reviews at 4.7 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.7-star average across 46 reviews puts them in the upper tier for hvac providers in Columbus, OH.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 313-4730
Websitecolumbushvacservices.com
12

Best for: Mid-tier solar jobs where price and quality both matter.

LocationColumbus, OH, NY
EstablishedOperating multiple years (moderate review history)
SpecializationSolar energy company
Rating4.4 across 121 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.58.9
ServiceAgent Score 7.5/10 · high confidence

The approach

Solar Brokers operates in Columbus, OH with 121 Google reviews at 4.4 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.4 from 121 reviews. Treat the score as provisional.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(866) 847-0405
Websitesolarbrokersus.com
13

Best for: Mid-tier construction jobs where price and quality both matter.

LocationColumbus, OH, NY
EstablishedSome operating history (limited review volume)
SpecializationGeneral contractor
Rating4.1 across 21 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.08.8
ServiceAgent Score 7.3/10 · med confidence

The approach

Buckeye Construction, LLC. is a smaller or newer entrant in Columbus, OH with 21 public reviews so far. The smaller sample makes the 4.1-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.1 from 21 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(614) 756-6687
Websitebuckeyeconstructionohio.com

Showing 10 of 13.

Local context

Columbus, OH pricing snapshot

Typical job-cost ranges for the top categories in Columbus, OH. Use as a benchmark when comparing written quotes.

CategoryProsTypical job cost
Plumbing2$125 - $4,500
HVAC1$150 - $4,200
Landscaping3$80 - $25,000
Garage Door2$120 - $4,800
Solar1$10,000 - $45,000
Construction4$5,000 - $250,000+

Coverage across Columbus, OH

Columbus, OH home-service businesses span every neighborhood. Drill into a ZIP to narrow the shortlist.

When demand peaks in Columbus, OH for home services

12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.

avg = 100Jul: 137JanFebMarAprMayJunJulAugSepOctNovDec

Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.

Who are the highest-rated home-service businesses in Columbus, OH?

Based on composite ServiceAgent Score, Innovative Door Systems, LLC(Garage Door Repair) (Garage Door) ranks #1 (8.2/10). Andr’s construction company LLC (Construction) and Columbus Garage Door Pros (Garage Door) round out the top 3. Full ranking above.

Which service categories are covered for Columbus, OH?

We currently rank 6 categories in Columbus, OH: Plumbing, HVAC, Landscaping, Garage Door, Solar, Construction. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 13 Columbus, OH listings are currently ServiceAgent-verified.

How fast can a Columbus, OH pro respond to my request?

Most Columbus, OH providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Frequently asked questions

7 common questions about hiring a home services pro in this area.

Who are the highest-rated home-service businesses in Columbus, OH?

Based on composite ServiceAgent Score, Innovative Door Systems, LLC(Garage Door Repair) (Garage Door) ranks #1 (8.2/10). Andr’s construction company LLC (Construction) and Columbus Garage Door Pros (Garage Door) round out the top 3. Full ranking above.

Which service categories are covered for Columbus, OH?

We currently rank 6 categories in Columbus, OH: Plumbing, HVAC, Landscaping, Garage Door, Solar, Construction. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 13 Columbus, OH listings are currently ServiceAgent-verified.

How fast can a Columbus, OH pro respond to my request?

Most Columbus, OH providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Why does the ranking change between visits?

Two reasons: (1) new reviews land continuously on Google Business Profiles and we re-compute scores as the data refreshes; (2) when a provider claims their listing, the Trust Score component bumps. "Last updated" at the top of the page is the timestamp of the most recent re-compute.

How do I get my Columbus, OH business added to this list?

If your business has an active Google Business Profile in Columbus, OH, it should already be here. If you don't see it, email help@serviceagent.ai. To claim an existing listing (verify ownership, edit description, upload photos, get the green badge), scroll to the "Run a business in this list?" panel.

Reports & insights

Pricing, demand, and provider trends for Columbus, OH — refreshed quarterly.

Verify any provider's license in New York

Always confirm a contractor is in good standing before hiring. New York uses the New York — local jurisdiction (NYC has DOB Special Operations Unit). Search by license number, business name, or address.

⚡ For business owners

Own a business in this list? Claim it free.

Get a verified green badge, edit your description, upload real photos, and bump your placement in this and 11 other category lists. Takes under 2 minutes.

  • Verified badge next to your name
  • Edit services, hours, photos, description
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Claim your listing

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About the contributors

Written by

Headshot of Sarah Mitchell

Sarah Mitchell

Senior Staff Writer

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Brooklyn, NY · 9 years experience · (718) 555-1294

Reviewed by

Headshot of Dr. Aisha Williams

Dr. Aisha Williams

Director of Methodology · Reviewer

Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.

Credentials

  • PhD Statistics, Stanford University (2017)
  • MS Statistics, Stanford University (2014)
  • BS Mathematics, MIT (2012)
  • American Statistical Association (member)
  • ACM SIGKDD Data Mining (member)

Background

  • Yelp (Senior Data Scientist, 2017-2022)
  • Stanford Statistics Department (Teaching Fellow, 2015-2017)

Chicago, IL · 12 years experience · (312) 555-1187

Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →

Update history
  • June 28, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.