ServiceAgent
HOME SERVICES · KS·7 min read
Headshot of Sarah Mitchell
Written by Sarah Mitchell
Headshot of Dr. Aisha Williams
Reviewed by Dr. Aisha Williams, Methodology Lead

Last updated June 27, 2026

Best Home-Service Pros in Kansas City, Kansas: 13 Top Businesses (2026)

13 verified home-service businesses in Kansas City, ranked by ServiceAgent Score across 8 categories. HVAC, plumbing, roofing, electricians, landscaping, and more. Real reviews, transparent methodology.

✓ MethodologyEditorial teamFree directory, no pay-to-rank
Kansas City · Home Services
Kansas City · Home Services
ServiceAgent · Directory

TL;DR

  • 13 verified home-service businesses in Kansas City, Kansas across 8 service categories.
  • Top pick: Easton Roofing (Roofing) - ServiceAgent Score 8.6/10.
  • 3 elite-tier providers (ServiceAgent Score ≥ 8.5/10) and 0 owner-verified listings.
  • 0 providers offer 24/7 or emergency service in Kansas City.
  • Categories covered include Plumbing, Electricians, HVAC, Roofing, Landscaping, Garage Door, and more.
  • For a category-specific shortlist (HVAC, Plumbing, Roofing, etc.), drill into the related pages section below.

Why trust this list

Kansas City has more home-service businesses than any homeowner has time to research. This page is the cross-category overview - the top-rated 25 across every service we cover - and a jumping-off point into the category-specific rankings.

Every listing is pulled from active Google Business Profile data, then scored on a composite ServiceAgent Score that blends Trust (data quality + verification) with Recommendation (rating + review volume, Bayesian-shrunk). The top 25 below are the highest-scoring providers regardless of category - useful for "who's the best in Kansas City?" curiosity searches.

For an actionable shortlist, drill into the Kansas City Plumbing or Kansas City Electricians page in the related links section. Each category page has its own ranking, methodology paragraph, FAQ, and cost benchmarks.

At-a-glance: top 11 home services pros in Kansas City

Compare the top picks side-by-side. Full reviews of each below.

#ProviderSA Score
#1Easton Roofing8.6
#2Shinnova Solar by Smart Home Innovations LLC8.5
#3A-1 HVAC8.5
#4Full Nelson Plumbing Heating & Cooling8.4
#5Century Roofing8.4
#6Above All Garage Doors8.3
#7Pro Electric L.C.8.3
#8Luna Heating and Cooling8.3
#9A&E Emergency Garage Door Repair of Kansas City8.3
#10Mountain Landscaping8.2
#11Kansas City Garage Door Repair7.7

SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.

How we chose these

We rank every active provider in every active home-service business in Kansas City by a composite ServiceAgent Score (0-10) made up of two components:

Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.

Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.

Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.

What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.

Full formula on the methodology page.

13 Best Home-Service Companies Ranked

Ranked by composite ServiceAgent Score. 13 verified businesses match.

Sort by:
1

Best for: Mid-tier roofing jobs where price and quality both matter.

LocationKansas City, KS · 1707 W 39th Ave, Kansas City, KS 66103
EstablishedEstablished (high review volume)
SpecializationRoofing contractor
Rating4.8 across 388 Google reviews
StatusUnclaimed listing (Google data)
🛡 7.09.6
ServiceAgent Score 8.6/10 · high confidence

The approach

Easton Roofing maintains a strong 4.8-star reputation across 388 reviews in Kansas City, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 388 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Our top pick. The composite score (8.6/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 257-5426
Websiteeastonroofing.com
2

Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.

LocationKansas City, KS · 1136 Adams St, Kansas City, KS 66103
EstablishedEstablished (high review volume)
SpecializationSolar
Rating4.9 across 475 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.8
ServiceAgent Score 8.5/10 · high confidence

The approach

Shinnova Solar by Smart Home Innovations LLC maintains a strong 4.9-star reputation across 475 reviews in Kansas City, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 475 reviews is in the top 5% of providers in Kansas City - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 339-8641
Websitewww.shinnovahome.com
3

Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.

LocationKansas City, KS · 1891 Merriam Ln, Kansas City, KS 66106
EstablishedEstablished (high review volume)
SpecializationHVAC
Rating4.9 across 323 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.8
ServiceAgent Score 8.5/10 · high confidence

The approach

A-1 HVAC maintains a strong 4.9-star reputation across 323 reviews in Kansas City, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 323 reviews is in the top 5% of providers in Kansas City - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 730-1220
Websitewww.a-1hvackc.com
4

Best for: Homeowners who want a high-volume operator with a long, consistent track record.

LocationKansas City, KS · 8525 Parallel Pkwy, Kansas City, KS 66112
EstablishedEstablished (very high review volume)
SpecializationPlumbing
Rating4.8 across 1,461 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.6
ServiceAgent Score 8.4/10 · high confidence

The approach

Full Nelson Plumbing Heating & Cooling has built a high-volume operation in Kansas City, with 1,461 Google reviews averaging 4.8 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 1,461 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(816) 420-9697
Websitewww.fullnelsoninc.com
5

Best for: Mid-tier roofing jobs where price and quality both matter.

LocationKansas City, KS · 6 S 59th St Ln, Kansas City, KS 66102
EstablishedEstablished (high review volume)
SpecializationRoofing
Rating4.8 across 356 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.6
ServiceAgent Score 8.4/10 · high confidence

The approach

Century Roofing maintains a strong 4.8-star reputation across 356 reviews in Kansas City, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 356 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 422-0099
Websitewww.centuryroofingkc.com
6

Best for: Customers prioritizing top-end satisfaction scores in Kansas City.

LocationKansas City, KS · 3129 Merriam Ln Suite B, Kansas City, KS 66106
EstablishedOperating multiple years (moderate review history)
SpecializationGarage Door
Rating5.0 across 64 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.9
ServiceAgent Score 8.3/10 · high confidence

The approach

Above All Garage Doors operates in Kansas City with 64 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 64 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 982-7210
Websiteaboveallgarages.com
7

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationKansas City, KS · 510 Miami Ave, Kansas City, KS 66105
EstablishedSome operating history (limited review volume)
SpecializationElectrician
Rating5.0 across 22 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · med confidence

The approach

Pro Electric L.C. is a smaller or newer entrant in Kansas City with 22 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 22 reviews puts them in the upper tier for electricians providers in Kansas City.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 621-6611
Websitewww.proelectriclc.com
8

Best for: Customers prioritizing top-end satisfaction scores in Kansas City.

LocationKansas City, KS · 10 S 18th St, Kansas City, KS 66102
EstablishedOperating multiple years (moderate review history)
SpecializationHVAC
Rating4.9 across 150 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · high confidence

The approach

Luna Heating and Cooling maintains a strong 4.9-star reputation across 150 reviews in Kansas City, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 150 reviews is in the top 5% of providers in Kansas City - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 283-1018
Websitewww.lunaheatingcooling.com
9

Best for: Customers prioritizing top-end satisfaction scores in Kansas City.

LocationKansas City, KS · 4230 Kansas Ave, Kansas City, KS 66106
EstablishedOperating multiple years (moderate review history)
SpecializationGarage Door
Rating4.9 across 69 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · high confidence

The approach

A&E Emergency Garage Door Repair of Kansas City operates in Kansas City with 69 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 69 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 404-5111
Websiteaegaragedoorservices.com
10

Best for: Customers prioritizing top-end satisfaction scores in Kansas City.

LocationKansas City, KS · 6231 Arcadia St, Kansas City, KS 66102
EstablishedOperating multiple years (moderate review history)
SpecializationLandscaping
Rating4.9 across 87 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.7
ServiceAgent Score 8.2/10 · high confidence

The approach

Mountain Landscaping operates in Kansas City with 87 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 87 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 313-0394
Websitemountainlandscapingkc.com
11

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationKansas City, KS · 3600 Rainbow Blvd, Kansas City, KS 66103
EstablishedSome operating history (limited review volume)
SpecializationGarage Door
Rating5.0 across 21 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.8
ServiceAgent Score 7.7/10 · med confidence

The approach

Kansas City Garage Door Repair is a smaller or newer entrant in Kansas City with 21 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 21 reviews puts them in the upper tier for garage door providers in Kansas City.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(913) 346-0950
Website
12

Best for: Mid-tier solar jobs where price and quality both matter.

LocationKansas City, KS · 45 Osage Ave Ste. A, Kansas City, KS 66105
EstablishedSome operating history (limited review volume)
SpecializationSolar
Rating4.2 across 13 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.58.9
ServiceAgent Score 7.5/10 · med confidence

The approach

Greentech Renewables is a smaller or newer entrant in Kansas City with 13 public reviews so far. The smaller sample makes the 4.2-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.2 from 13 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(816) 602-0829
Websitewww.greentechrenewables.com
13

Best for: Mid-tier construction jobs where price and quality both matter.

LocationKansas City, KS · 520 Division St, Kansas City, KS 66103
EstablishedLimited public history - newer or low-engagement listing
SpecializationConstruction company
Rating4.2 across 5 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.1
ServiceAgent Score 7.3/10 · low confidence

The approach

Gunter Construction Company is a smaller or newer entrant in Kansas City with 5 public reviews so far. The smaller sample makes the 4.2-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.2 from 5 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone
Websitewww.gunterkc.com

Showing 10 of 13.

Local context

Kansas City pricing snapshot

Typical job-cost ranges for the top categories in Kansas City. Use as a benchmark when comparing written quotes.

CategoryProsTypical job cost
Plumbing1$125 - $4,500
Electricians1$140 - $5,200
HVAC2$150 - $4,200
Roofing2$350 - $35,000
Landscaping1$80 - $25,000
Garage Door3$120 - $4,800

Coverage across Kansas City

Kansas City home-service businesses span every neighborhood. Drill into a ZIP to narrow the shortlist.

When demand peaks in Kansas City for home services

12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.

avg = 100Jul: 137JanFebMarAprMayJunJulAugSepOctNovDec

Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.

Who are the highest-rated home-service businesses in Kansas City?

Based on composite ServiceAgent Score, Easton Roofing (Roofing) ranks #1 (8.6/10). Shinnova Solar by Smart Home Innovations LLC (Solar) and A-1 HVAC (HVAC) round out the top 3. Full ranking above.

Which service categories are covered for Kansas City?

We currently rank 8 categories in Kansas City: Plumbing, Electricians, HVAC, Roofing, Landscaping, Garage Door, Solar, Construction. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 13 Kansas City listings are currently ServiceAgent-verified.

How fast can a Kansas City pro respond to my request?

Most Kansas City providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Frequently asked questions

7 common questions about hiring a home services pro in this area.

Who are the highest-rated home-service businesses in Kansas City?

Based on composite ServiceAgent Score, Easton Roofing (Roofing) ranks #1 (8.6/10). Shinnova Solar by Smart Home Innovations LLC (Solar) and A-1 HVAC (HVAC) round out the top 3. Full ranking above.

Which service categories are covered for Kansas City?

We currently rank 8 categories in Kansas City: Plumbing, Electricians, HVAC, Roofing, Landscaping, Garage Door, Solar, Construction. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 13 Kansas City listings are currently ServiceAgent-verified.

How fast can a Kansas City pro respond to my request?

Most Kansas City providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Why does the ranking change between visits?

Two reasons: (1) new reviews land continuously on Google Business Profiles and we re-compute scores as the data refreshes; (2) when a provider claims their listing, the Trust Score component bumps. "Last updated" at the top of the page is the timestamp of the most recent re-compute.

How do I get my Kansas City business added to this list?

If your business has an active Google Business Profile in Kansas City, it should already be here. If you don't see it, email help@serviceagent.ai. To claim an existing listing (verify ownership, edit description, upload photos, get the green badge), scroll to the "Run a business in this list?" panel.

Reports & insights

Pricing, demand, and provider trends for Kansas City — refreshed quarterly.

Verify any provider's license in Kansas

Always confirm a contractor is in good standing before hiring. Kansas uses the Kansas — local jurisdiction (no state-wide GC license). Search by license number, business name, or address.

⚡ For business owners

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About the contributors

Written by

Headshot of Sarah Mitchell

Sarah Mitchell

Senior Staff Writer

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Brooklyn, NY · 9 years experience · (718) 555-1294

Reviewed by

Headshot of Dr. Aisha Williams

Dr. Aisha Williams

Director of Methodology · Reviewer

Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.

Credentials

  • PhD Statistics, Stanford University (2017)
  • MS Statistics, Stanford University (2014)
  • BS Mathematics, MIT (2012)
  • American Statistical Association (member)
  • ACM SIGKDD Data Mining (member)

Background

  • Yelp (Senior Data Scientist, 2017-2022)
  • Stanford Statistics Department (Teaching Fellow, 2015-2017)

Chicago, IL · 12 years experience · (312) 555-1187

Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →

Update history
  • June 27, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.