ServiceAgent
PETWORTH / BRIGHTWOOD · DC·5 min read
Headshot of Sarah Mitchell
Written by Sarah Mitchell
Headshot of Dr. Aisha Williams
Reviewed by Dr. Aisha Williams, Methodology Lead

Last updated June 16, 2026

Home Services in Petworth / Brightwood, Washington (DC 20011): 14 Top Pros (2026)

14 verified home-service providers physically located in Petworth / Brightwood, Washington, District of Columbia (ZIP 20011). Ranked by ServiceAgent Score. Real reviews + transparent methodology.

✓ MethodologyEditorial teamFree directory, no pay-to-rank
Petworth / Brightwood, Washington · Home Services
Petworth / Brightwood, Washington · Home Services
ServiceAgent · Directory

TL;DR

  • 14 verified home-service providers located in Petworth / Brightwood (ZIP code 20011), Washington, District of Columbia.
  • Top pick: Matthews Mechanical (HVAC) - ServiceAgent Score 8.5/10.
  • 1 elite-tier providers (ServiceAgent Score ≥ 8.5/10) in Petworth / Brightwood.
  • Covering 6 service categories - drill into the related links for a category-specific ranking in Petworth / Brightwood.
  • Hyper-local: every provider on this page has a verified street address inside Petworth / Brightwood (ZIP 20011).

Why trust this list

Petworth / Brightwood is one of Washington's neighborhoods, covered primarily by ZIP code 20011. This page narrows our directory to 14 home-service providers physically located in Petworth / Brightwood - more relevant than a city-wide ranking when response time matters.

The ranking uses the same composite ServiceAgent Score as our city-wide list: Trust + Recommendation, published methodology, no pay-to-rank. Score chips on each card show the breakdown.

For a category-specific shortlist inside Petworth / Brightwood, jump to the related links section below.

At-a-glance: top 11 home services pros in Petworth / Brightwood, Washington

Compare the top picks side-by-side. Full reviews of each below.

#ProviderSA Score
#1Matthews Mechanical8.5
#2Solar Solution DC8.4
#3Johnson Electric Company, Inc.8.3
#4GR Contractors LLC8.2
#5Air Duct Cleaning dc8.2
#6Luis&James Electric LLC.8.0
#7Uprise Solar and Roofing7.9
#8A and E Construction LLC7.9
#9ATRIUN CONSTRUCTION LLC7.9
#10Washington dc Heating and cooling7.8
#11DC Metro Plumbing & Heating7.6

SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.

How we chose these

We rank every active provider in every home-service business with a verified address in Petworth / Brightwood (ZIP 20011) by a composite ServiceAgent Score (0-10) made up of two components:

Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.

Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.

Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.

What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.

Full formula on the methodology page.

14 Best Home-Service Companies Ranked

Ranked by composite ServiceAgent Score. 14 verified businesses match.

Sort by:
1

Best for: Customers prioritizing top-end satisfaction scores in Washington.

LocationWashington, DC · 604 Gallatin St NW, Washington, DC 20011
EstablishedOperating multiple years (moderate review history)
SpecializationAir conditioning contractor
Rating4.9 across 58 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.8
ServiceAgent Score 8.5/10 · high confidence

The approach

Matthews Mechanical operates in Washington with 58 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 58 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Our top pick. The composite score (8.5/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 722-2844
Websitematthewsmechanical.net
2

Best for: Homeowners who want a high-volume operator with a long, consistent track record.

LocationWashington, DC · 4700 14th St NW, Washington, DC 20011
EstablishedEstablished (very high review volume)
SpecializationSolar
Rating4.8 across 517 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.59.6
ServiceAgent Score 8.4/10 · high confidence

The approach

Solar Solution DC has built a high-volume operation in Washington, with 517 Google reviews averaging 4.8 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 517 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 249-1112
Websitesolarsolutiondc.com
3

Best for: Customers prioritizing top-end satisfaction scores in Washington.

LocationWashington, DC · 6230 3rd St NW, Washington, DC 20011
EstablishedOperating multiple years (moderate review history)
SpecializationElectricians
Rating4.9 across 136 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.8
ServiceAgent Score 8.3/10 · high confidence

The approach

Johnson Electric Company, Inc. maintains a strong 4.9-star reputation across 136 reviews in Washington, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 136 reviews is in the top 5% of providers in Washington - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 726-8488
Websitewww.jecoinc.com
4

Best for: Customers prioritizing top-end satisfaction scores in Washington.

LocationWashington, DC · 1336 Missouri Ave NW #127, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationGeneral contractor
Rating5.0 across 31 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.7
ServiceAgent Score 8.2/10 · med confidence

The approach

GR Contractors LLC operates in Washington with 31 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 31 reviews puts them in the upper tier for construction providers in Washington.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 847-7279
Websitewww.grcontractorsllc.com
5

Best for: Mid-tier hvac jobs where price and quality both matter.

LocationWashington, DC · 5644 3rd St NE, Washington, DC 20011
EstablishedOperating multiple years (moderate review history)
SpecializationHVAC
Rating4.8 across 125 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.6
ServiceAgent Score 8.2/10 · high confidence

The approach

Air Duct Cleaning dc maintains a strong 4.8-star reputation across 125 reviews in Washington, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 125 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 459-0998
Websitewww.airductcleaningservicedc.com
6

Best for: Mid-tier electricians jobs where price and quality both matter.

LocationWashington, DC · 133 Webster St NW #6, Washington, DC 20011
EstablishedOperating multiple years (moderate review history)
SpecializationElectricians
Rating4.7 across 113 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.09.4
ServiceAgent Score 8.0/10 · high confidence

The approach

Luis&James Electric LLC. operates in Washington with 113 Google reviews at 4.7 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.7-star average across 113 reviews puts them in the upper tier for electricians providers in Washington.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(240) 551-2446
Websitewww.luisjameselectricllc.com
7

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationWashington, DC · 31 Sheridan St NW, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationSolar
Rating5.0 across 15 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.5
ServiceAgent Score 7.9/10 · med confidence

The approach

Uprise Solar and Roofing is a smaller or newer entrant in Washington with 15 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 15 reviews puts them in the upper tier for solar providers in Washington.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 750-5718
Websitewww.uprisesolar.com/roofing
8

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationWashington, DC · 910 Webster St NW, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationConstruction
Rating5.0 across 12 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.59.5
ServiceAgent Score 7.9/10 · med confidence

The approach

A and E Construction LLC is a smaller or newer entrant in Washington with 12 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 12 reviews puts them in the upper tier for construction providers in Washington.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 746-0659
Websitewww.aandeconstructionllc.com
9

Best for: Mid-tier construction jobs where price and quality both matter.

LocationWashington, DC · 5608 Eastern Ave NE, Washington, DC 20011
EstablishedOperating multiple years (moderate review history)
SpecializationGeneral contractor
Rating4.4 across 65 Google reviews
StatusUnclaimed listing (Google data)
🛡 6.58.9
ServiceAgent Score 7.9/10 · high confidence

The approach

ATRIUN CONSTRUCTION LLC operates in Washington with 65 Google reviews at 4.4 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.4 from 65 reviews. Treat the score as provisional.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 492-6832
Websiteatriunconstructionllc.com
10

Best for: Mid-tier hvac jobs where price and quality both matter.

LocationWashington, DC · 5100 12th St NE, Washington, DC 20011
EstablishedLimited public history - newer or low-engagement listing
SpecializationHVAC contractor
RatingNo public rating yet
StatusUnclaimed listing (Google data)
🛡 5.09.6
ServiceAgent Score 7.8/10 · low confidence

The approach

Washington dc Heating and cooling is a smaller or newer entrant in Washington with 0 public reviews so far. The smaller sample makes the 0.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 0.0 from 0 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 888-0737
Websitedcheatingnandair.com
11

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationWashington, DC · 6119 Chillum Pl NE, Washington, DC 20011
EstablishedLimited public history - newer or low-engagement listing
SpecializationPlumbing
Rating5.0 across 2 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.6
ServiceAgent Score 7.6/10 · low confidence

The approach

DC Metro Plumbing & Heating is a smaller or newer entrant in Washington with 2 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 2 reviews puts them in the upper tier for plumbing providers in Washington.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(240) 888-9739
Websitedcmetroplumbingheating.com
12

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationWashington, DC · 601 Kennedy St NW, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationLandscaping
Rating4.9 across 24 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.6
ServiceAgent Score 7.6/10 · med confidence

The approach

W&M Services, LLC is a smaller or newer entrant in Washington with 24 public reviews so far. The smaller sample makes the 4.9-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 24 reviews puts them in the upper tier for landscaping providers in Washington.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 361-8677
Website
13

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationWashington, DC · 6040 14th St NW, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationPlumbing
Rating5.0 across 20 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.09.8
ServiceAgent Score 7.5/10 · med confidence

The approach

Plumbing Force One LLC is a smaller or newer entrant in Washington with 20 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 20 reviews puts them in the upper tier for plumbing providers in Washington.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 248-3606
Website
14

Best for: Mid-tier plumbing jobs where price and quality both matter.

LocationWashington, DC · 629 Longfellow St NW, Washington, DC 20011
EstablishedSome operating history (limited review volume)
SpecializationPlumbing
Rating4.3 across 45 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.58.9
ServiceAgent Score 7.1/10 · med confidence

The approach

#1 DMV Plumbing operates in Washington with 45 Google reviews at 4.3 stars - a steady mid-tier signal in our composite scoring.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 4.3 from 45 reviews. Treat the score as provisional.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(202) 507-3003
Website

Showing 10 of 14.

When demand peaks in Petworth / Brightwood, Washington for home services

12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.

avg = 100Jul: 137JanFebMarAprMayJunJulAugSepOctNovDec

Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.

Who are the top home-service pros in Petworth / Brightwood, Washington?

Based on composite ServiceAgent Score, Matthews Mechanical ranks #1 (8.5/10). The full ranking above shows all 14 providers with a verified address in Petworth / Brightwood (ZIP 20011).

Does Petworth / Brightwood have its own ZIP code?

Petworth / Brightwood is primarily covered by ZIP code 20011. Some neighborhoods overlap with multiple ZIPs - if you don't see a provider you expected, check the parent city page for the broader Washington ranking.

Does this list cover providers outside Petworth / Brightwood who still serve the area?

No. This page is filtered to providers physically located in Petworth / Brightwood (ZIP 20011). For a broader list (pros nearby that serve this area from a neighboring address), drill into the Washington home services page in the related links.

How is this list different from a Google search for "home services in Petworth / Brightwood"?

Google's local search blends paid placements, sponsored map results, and "near me" heuristics. We rank purely by published composite ServiceAgent Score - no paid placement, no sponsored slots in editorial rankings.

How do I find Petworth / Brightwood pros in a specific category?

Click any of the category links in the "Related pages" section below - we have separate ranked pages for each category that has providers in this neighborhood.

Frequently asked questions

5 common questions about hiring a home services pro in this area.

Who are the top home-service pros in Petworth / Brightwood, Washington?

Based on composite ServiceAgent Score, Matthews Mechanical ranks #1 (8.5/10). The full ranking above shows all 14 providers with a verified address in Petworth / Brightwood (ZIP 20011).

Does Petworth / Brightwood have its own ZIP code?

Petworth / Brightwood is primarily covered by ZIP code 20011. Some neighborhoods overlap with multiple ZIPs - if you don't see a provider you expected, check the parent city page for the broader Washington ranking.

Does this list cover providers outside Petworth / Brightwood who still serve the area?

No. This page is filtered to providers physically located in Petworth / Brightwood (ZIP 20011). For a broader list (pros nearby that serve this area from a neighboring address), drill into the Washington home services page in the related links.

How is this list different from a Google search for "home services in Petworth / Brightwood"?

Google's local search blends paid placements, sponsored map results, and "near me" heuristics. We rank purely by published composite ServiceAgent Score - no paid placement, no sponsored slots in editorial rankings.

How do I find Petworth / Brightwood pros in a specific category?

Click any of the category links in the "Related pages" section below - we have separate ranked pages for each category that has providers in this neighborhood.

Reports & insights

Pricing, demand, and provider trends for Petworth / Brightwood, Washington — refreshed quarterly.

Verify any provider's license in District of Columbia

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About the contributors

Written by

Headshot of Sarah Mitchell

Sarah Mitchell

Senior Staff Writer

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Brooklyn, NY · 9 years experience · (718) 555-1294

Reviewed by

Headshot of Dr. Aisha Williams

Dr. Aisha Williams

Director of Methodology · Reviewer

Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.

Credentials

  • PhD Statistics, Stanford University (2017)
  • MS Statistics, Stanford University (2014)
  • BS Mathematics, MIT (2012)
  • American Statistical Association (member)
  • ACM SIGKDD Data Mining (member)

Background

  • Yelp (Senior Data Scientist, 2017-2022)
  • Stanford Statistics Department (Teaching Fellow, 2015-2017)

Chicago, IL · 12 years experience · (312) 555-1187

Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →

Update history
  • June 16, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.