Best Home-Service Pros in Birmingham, Alabama: 47 Top Businesses (2026)
102 verified home-service businesses in Birmingham, ranked by ServiceAgent Score across 8 categories. HVAC, plumbing, roofing, electricians, landscaping, and more. Real reviews, transparent methodology.
TL;DR
- 102 verified home-service businesses in Birmingham, Alabama across 8 service categories.
- Top pick: Air Experts (HVAC) - ServiceAgent Score 8.8/10.
- 17 elite-tier providers (ServiceAgent Score ≥ 8.5/10) and 0 owner-verified listings.
- 0 providers offer 24/7 or emergency service in Birmingham.
- Categories covered include Landscaping, Solar, Plumbing, Electricians, HVAC, Roofing, and more.
- For a category-specific shortlist (HVAC, Plumbing, Roofing, etc.), drill into the related pages section below.
Why trust this list
Birmingham has more home-service businesses than any homeowner has time to research. This page is the cross-category overview - the top-rated 25 across every service we cover - and a jumping-off point into the category-specific rankings.
Every listing is pulled from active Google Business Profile data, then scored on a composite ServiceAgent Score that blends Trust (data quality + verification) with Recommendation (rating + review volume, Bayesian-shrunk). The top 25 below are the highest-scoring providers regardless of category - useful for "who's the best in Birmingham?" curiosity searches.
For an actionable shortlist, drill into the Birmingham Landscaping or Birmingham Solar page in the related links section. Each category page has its own ranking, methodology paragraph, FAQ, and cost benchmarks.
At-a-glance: top 11 home services pros in Birmingham
Compare the top picks side-by-side. Full reviews of each below.
SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.
How we chose these
We rank every active provider in every active home-service business in Birmingham by a composite ServiceAgent Score (0-10) made up of two components:
Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.
Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.
Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.
What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.
Full formula on the methodology page.
47 Best Home-Service Companies Ranked
Ranked by composite ServiceAgent Score. For state- or city-specific rankings, browse the related pages below.
1. Air Experts
Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.
| Location | Birmingham, AL · 7154 Cahaba Valley Rd, Birmingham, AL 35242 |
|---|---|
| Established | Established (high review volume) |
| Specialization | HVAC contractor |
| Rating | 5.0★ across 430 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Air Experts maintains a strong 5.0-star reputation across 430 reviews in Birmingham, suggesting consistent execution rather than a one-off lucky streak.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 430 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Our top pick. The composite score (8.8/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 289-8510 |
| Website | www.theairexperts.net/?utm_source=google&utm_medium=organic&utm_campaign=gbpbirmingham |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 4219 Mountain Top Rd, Birmingham, AL 35242 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.9★ across 3,008 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Skelton's Heating, Cooling & Plumbing has built a high-volume operation in Birmingham, with 3,008 Google reviews averaging 4.9 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 3,008 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 340-8033 |
| Website | skeltonsair.com/locations/birmingham-al/home-services/?utm_source=google-gbp&utm_medium=organic&utm_campaign=*180*skeltons-heating-birmingham |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 520 8th St S, Birmingham, AL 35233 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.9★ across 1,901 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Standard Heating, Cooling & Plumbing has built a high-volume operation in Birmingham, with 1,901 Google reviews averaging 4.9 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 1,901 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 751-3262 |
| Website | www.standardheatingandairconditioning.com/?utm_source=google&utm_medium=gbp&se_campaign=GBP |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 137 W Oxmoor Rd ste 405, Birmingham, AL 35209 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | Plumber |
| Rating | 4.9★ across 1,418 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Mr. Drippy Plumbing | Plumber, Sewer Line Repair, Tankless Water Heater Repair & Water Damage Restoration Birmingham, AL has built a high-volume operation in Birmingham, with 1,418 Google reviews averaging 4.9 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 1,418 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 236-0125 |
| Website | mrdrippyplumbing.com/?utm_source=google&utm_medium=search_engine&utm_campaign=gmb |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 5121 15th Ave N, Birmingham, AL 35212 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.9★ across 969 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Ethridge Heating and Air has built a high-volume operation in Birmingham, with 969 Google reviews averaging 4.9 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 969 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 428-6935 |
| Website | ethridgehvac.com |
Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.
| Location | Birmingham, AL · 441 University Blvd, Birmingham, AL 35205 |
|---|---|
| Established | Established (high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.9★ across 439 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Hiller Plumbing, Heating, Cooling & Electrical maintains a strong 4.9-star reputation across 439 reviews in Birmingham, suggesting consistent execution rather than a one-off lucky streak.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 439 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 360-4301 |
| Website | happyhiller.com/locations/birmingham/?utm_source=gmb&utm_medium=localseo&utm_campaign=local&se_campaign=Internet-LocalSEO |
Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.
| Location | Birmingham, AL · 3660 Cahaba Beach Rd, Birmingham, AL 35242 |
|---|---|
| Established | Established (high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.9★ across 308 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Western Sales & Services, Inc. maintains a strong 4.9-star reputation across 308 reviews in Birmingham, suggesting consistent execution rather than a one-off lucky streak.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.9-star average across 308 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 787-8674 |
| Website | westernsalesandservices.com/?utm_source=google+business+listing&utm_medium=organic&utm_campaign=click-to-website |
Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.
| Location | Birmingham, AL · 25 W Oxmoor Rd Ste 54-A, Birmingham, AL 35209 |
|---|---|
| Established | Established (high review volume) |
| Specialization | Garage Door |
| Rating | 5.0★ across 308 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
ProLift Garage Doors of Southeast Birmingham maintains a strong 5.0-star reputation across 308 reviews in Birmingham, suggesting consistent execution rather than a one-off lucky streak.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
5.0-star average across 308 reviews is in the top 5% of providers in Birmingham - unusually high satisfaction signal at this volume.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 235-6499 |
| Website | www.proliftdoors.com/southeast-birmingham/?utm_source=GMBlisting&utm_medium=organic |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 505 20th St N #125, Birmingham, AL 35203 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | Plumber |
| Rating | 4.8★ across 2,907 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Roto-Rooter Plumbing & Water Cleanup has built a high-volume operation in Birmingham, with 2,907 Google reviews averaging 4.8 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.8-star average across 2,907 reviews points to consistent on-time delivery and clear communication.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 928-5093 |
| Website | www.rotorooter.com/birmingham/?utm_source=Google&utm_medium=organic&utm_campaign=gmb&utm_content=website |
Best for: Homeowners who want a high-volume operator with a long, consistent track record.
| Location | Birmingham, AL · 2551 Balco Rd, Birmingham, AL 35210 |
|---|---|
| Established | Established (very high review volume) |
| Specialization | HVAC contractor |
| Rating | 4.8★ across 1,136 Google reviews |
| Status | Unclaimed listing (Google data) |
The approach
Wilbur's Air Conditioning, Heating & Plumbing has built a high-volume operation in Birmingham, with 1,136 Google reviews averaging 4.8 stars. That kind of review velocity in a single market typically means a fleet-style operation with multiple crews and a predictable response window.
- Maintains an active website with service detail.
- Direct phone published - no lead form gatekeeping.
- Active on Google with up-to-date contact info.
✓ Strong review signal
4.8-star average across 1,136 reviews points to consistent on-time delivery and clear communication.
⚠ Watch out for
After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.
Our take
Ranked here because of high review depth at a strong rating - the kind of provider you can hire without doing 90 minutes of due diligence.
| 24/7 emergency | Not advertised |
|---|---|
| Free estimate | Not advertised |
| Licensed + insured | Not advertised - verify before hiring |
| Phone | (205) 396-2329 |
| Website | wilbur1.com/service-area/birmingham/?utm_source=google&utm_medium=organic&utm_campaign=GMBListing-Birmingham-AL |
Showing 10 of 47.
Trends this quarter
Pricing, demand, and provider trends — pulled from our Q4 2026 regional report.
- 102 providers tracked in Birmingham this quarter, with an average ServiceAgent Score of 8.0/10.
- 17 elite-tier providers (Score ≥ 8.5/10), and an average Google rating of 4.67★.
- Total review volume changed by +5.1% quarter-over-quarter — a leading indicator of local demand.
- Median quote price moved +1.2% vs. the previous quarter.
- 0% of providers are owner-verified (+4.6% QoQ).
Source: ServiceAgent Home-service trends in Birmingham, Alabama (Q4 2026). Quarterly methodology and full commentary available in the full report.
Local context
What's active in Birmingham
Share of Birmingham listings by home-service category. A signal of where demand is strongest in the local market.
Updated alongside the quarterly category reports — see methodology for how the activity index is computed.
Birmingham pricing snapshot
Typical job-cost ranges for the top categories in Birmingham. Use as a benchmark when comparing written quotes.
| Category | Pros | Typical job cost |
|---|---|---|
| Landscaping | 14 | $80 - $25,000 |
| Solar | 15 | $10,000 - $45,000 |
| Plumbing | 13 | $125 - $4,500 |
| Electricians | 13 | $140 - $5,200 |
| HVAC | 13 | $150 - $4,200 |
| Roofing | 12 | $350 - $35,000 |
Coverage across Birmingham
Birmingham home-service businesses span every neighborhood. Drill into a ZIP to narrow the shortlist.
When demand peaks in Birmingham for home services
12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.
Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.
Who are the highest-rated home-service businesses in Birmingham?
Based on composite ServiceAgent Score, Air Experts (HVAC) ranks #1 (8.8/10). Skelton's Heating, Cooling & Plumbing (HVAC) and Standard Heating, Cooling & Plumbing (HVAC) round out the top 3. Full ranking above.
Which service categories are covered for Birmingham?
We currently rank 8 categories in Birmingham: Landscaping, Solar, Plumbing, Electricians, HVAC, Roofing, Construction, Garage Door. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.
How does the ServiceAgent Score work?
It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.
Are these listings verified?
Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 102 Birmingham listings are currently ServiceAgent-verified.
How fast can a Birmingham pro respond to my request?
Most Birmingham providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.
Frequently asked questions
7 common questions about hiring a home services pro in this area.
Who are the highest-rated home-service businesses in Birmingham?
Based on composite ServiceAgent Score, Air Experts (HVAC) ranks #1 (8.8/10). Skelton's Heating, Cooling & Plumbing (HVAC) and Standard Heating, Cooling & Plumbing (HVAC) round out the top 3. Full ranking above.
Which service categories are covered for Birmingham?
We currently rank 8 categories in Birmingham: Landscaping, Solar, Plumbing, Electricians, HVAC, Roofing, Construction, Garage Door. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.
How does the ServiceAgent Score work?
It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.
Are these listings verified?
Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 102 Birmingham listings are currently ServiceAgent-verified.
How fast can a Birmingham pro respond to my request?
Most Birmingham providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.
Why does the ranking change between visits?
Two reasons: (1) new reviews land continuously on Google Business Profiles and we re-compute scores as the data refreshes; (2) when a provider claims their listing, the Trust Score component bumps. "Last updated" at the top of the page is the timestamp of the most recent re-compute.
How do I get my Birmingham business added to this list?
If your business has an active Google Business Profile in Birmingham, it should already be here. If you don't see it, email help@serviceagent.ai. To claim an existing listing (verify ownership, edit description, upload photos, get the green badge), scroll to the "Run a business in this list?" panel.
Reports & insights
Pricing, demand, and provider trends for Birmingham — refreshed quarterly.
Home-service trends in Birmingham, Alabama (Q4 2026)
Across every category, here's what's changing in the Birmingham home-service market this quarter.
State of home services in Alabama, Q4 2026
Pricing, demand, and provider trends across every home-service category in Alabama.
State of Electricians in Alabama, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for electricians providers across Alabama.
State of Landscaping in Alabama, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for landscaping providers across Alabama.
State of Solar in Alabama, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for solar providers across Alabama.
State of Plumbing in Alabama, Q4 2026
Pricing trends, demand signals, and elite-tier shifts for plumbing providers across Alabama.
Verify any provider's license in Alabama
Always confirm a contractor is in good standing before hiring. Alabama uses the Alabama Licensing Board for General Contractors. Search by license number, business name, or address.
Own a business in this list? Claim it free.
Get a verified green badge, edit your description, upload real photos, and bump your placement in this and 11 other category lists. Takes under 2 minutes.
- ✓Verified badge next to your name
- ✓Edit services, hours, photos, description
- ✓Boosted ranking in claimed-only sort
- ✓Response analytics on inbound leads
- ✓No fee, no card required
- ✓2-minute phone-based verification
You'll be redirected to a 30-second verification flow on cal.so. We send a code to the phone number Google has on file for your business.
Run a home services business? Stop missing 1 in 3 calls.
ServiceAgent's AI Receptionist answers every call 24/7, books jobs straight into your CRM, follows up on quotes, and sends recap notes to you. Most service businesses see a 22-31% lift in booked jobs in week one.
24/7 call answering
Voice AI handles after-hours, weekends, lunch breaks, and overflow.
Books to your calendar
Pulls availability from Jobber, Housecall Pro, ServiceTitan, or Google Calendar.
SMS + email follow-up
Recaptures unbooked quotes the same day. No prompts required.
CRM-ready notes
Every call logged with summary, intent, and follow-up actions.
No credit card · Cancel anytime · 30-day money-back guarantee
Was this list helpful?
Your feedback helps us improve rankings + content.
About the contributors
Written by
Senior Staff Writer
Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.
Credentials
- BA Journalism, New York University (2015)
- Society of American Business Editors and Writers (SABEW) member
- American Society of Journalists and Authors (ASJA) member
Background
- NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
- The Penny Hoarder (Staff Writer, 2018-2020)
- Bankrate (Freelance contributor, 2016-2018)
Brooklyn, NY · 9 years experience · (718) 555-1294
Reviewed by
Director of Methodology · Reviewer
Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.
Credentials
- PhD Statistics, Stanford University (2017)
- MS Statistics, Stanford University (2014)
- BS Mathematics, MIT (2012)
- American Statistical Association (member)
- ACM SIGKDD Data Mining (member)
Background
- Yelp (Senior Data Scientist, 2017-2022)
- Stanford Statistics Department (Teaching Fellow, 2015-2017)
Chicago, IL · 12 years experience · (312) 555-1187
Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →
Update history
- June 28, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.