GorillaDesk vs Jobber
GorillaDesk is field service software for recurring route businesses in pest control, lawn care and pool service, priced by route with unlimited users, whereas Jobber is field service software for many home service trades, covering quotes, scheduling and invoicing for one off and multi stage jobs. Compared below on pricing, published capability and review ratings. ServiceAgent publishes this page and is left out of the capability table.
GorillaDesk
Field service software for pest control, lawn and pool businesses with scheduling, routing, invoicing, phone, texting and reviews.
From $49 a month Basic, 1 route, billed monthly ($539/year)
Jobber
Field service software for home service businesses: quoting, scheduling, invoicing, payments and client hub in one app.
From $29 a month Core, 1 user, billed annually ($49 billed monthly)
ServiceAgent
Home service businesses that miss calls and want them booked, not just answered.
From $0 Launch plan; Growth $95 a month billed yearly
Key takeaways
GorillaDesk vs Jobber in five lines
Best fit
GorillaDesk fits recurring route businesses in pest control, lawn care and pool service, with route optimization built for repeat stops. Jobber fits HVAC, plumbing, cleaning and contracting crews that quote, schedule and invoice many kinds of jobs.
Ratings
GorillaDesk rates 4.3 out of 5 across 14 G2 reviews, 11 positive and 1 negative. Jobber rates 4.9 out of 5 across 28 G2 reviews, 19 positive and 7 negative.
Pricing
GorillaDesk starts at $49 a month for one route ($44.92 billed yearly), and Pro at $99 adds online booking and GPS. Jobber Core is $29 a month billed annually ($49 month to month).
Capability
Of 10 front office and field capabilities, both list 8, only one lists 0, and neither lists 2.
The gap
Jobber sells an AI Receptionist add on for $29 a month. GorillaDesk lists AI Agents but does not detail call answering or publish a price.
Which one fits
GorillaDesk or Jobber: pick the situation, get a straight answer
Every outcome is also written out in the list underneath, so nothing sits behind the picker.
What is not working today
Business size
Inbound calls a month
Best fit
Pick an option on the left
The answer updates as each option is chosen.
Every outcome, written out
- ServiceAgent alongside either one Missed calls happen before a job record exists. ServiceAgent answers every call 24/7 and books the job into the tool already in use.
- Jobber It rates higher with reviewers on the Living Grid.
- GorillaDesk Jobber starts lower, at $29 a month against $49 for GorillaDesk.
- Jobber Compare the feature table below for the capabilities this team needs most.
- Either one Both cover the basics; start a trial or demo of each with the same real jobs.
- Either one Both cover the basics; compare the feature table and pricing below.
Pricing
GorillaDesk vs Jobber pricing: what each one costs and what moves the number
GorillaDesk vs Jobber pricing differs by meter. GorillaDesk charges per route with unlimited users: Basic $49, Pro $99 and Growth $149 a month for one route, with no setup fees or contracts. Jobber Core costs $29 a month billed annually, $39 on a one year commitment or $49 month to month; Connect is $99, Grow $149 and Plus $399 a month billed annually, with Plus covering 5 users. On Jobber, automation sits on higher plans.
GorillaDesk
Usage based
From $49 a month Basic, 1 route, billed monthly ($539/year)
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Basic | $49 | $44.92 | 1 route, unlimited users |
| Pro | $99 | $90.75 | 1 route, unlimited users |
| Growth | $149 | $136.58 | 1 route, unlimited users |
What moves the number: Price scales with the number of routes, not users. Basic routing is limited to 25 stops; Pro adds online booking, the customer portal and GPS. Texting costs $5 a month plus credit packs ($50 per 1000 texts).
Jobber
Per user
From $29 a month Core, 1 user, billed annually ($49 billed monthly)
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Core | $49 | $29 | 1 user |
| Connect | $139 | $99 | 1 user |
| Grow | $199 | $149 | 1 user |
| Plus | $499 | $399 | 5 users |
What moves the number: Plan tier sets the price: Core $29, Connect $99, Grow $149 and Plus $399 a month billed annually ($49, $139, $199 and $499 month to month). Extra users, the Marketing Suite at $99 a month and the AI Receptionist add on at $29 a month raise the bill.
ServiceAgent
Plans plus usage credits
From $0 on the Launch plan
| Plan | Billed yearly | Billed monthly | Credits |
|---|---|---|---|
| Launch | $0 | $0 | Pay as you go |
| Core | $39 | $49 | 2,000 |
| Growth | $95 | $119 | 6,000 |
| Franchise | $279 | $349 | 20,000 |
What moves the number: one AI voice minute uses 15 credits, one SMS segment uses 2. Growth includes 6,000 credits, about 400 voice minutes. No contract.
Feature matrix
GorillaDesk vs Jobber features: what each one states it does
Each row records what the vendor publishes about its own product. "Not stated" means it was not found on the vendor's site, never assumed absent.
| Capability | GorillaDesk | Jobber |
|---|---|---|
| AI call answering | AI Agents to cut staffing needs; call answering scope not detailed | AI Receptionist $29/mo |
| Live human answering | No | No |
| Appointment booking | Pro and up | ✓ Online booking and client hub |
| Scheduling and dispatching | ✓ All plans | ✓ All plans |
| Built in CRM | ✓ Customer portal Pro | ✓ Client CRM on all plans |
| Payments | ✓ Square and Stripe | ✓ All plans, card fees apply |
| SMS follow up | ✓ Automated SMS, broadcast | ✓ Automated text reminders from Connect |
| Review management | ✓ Review generation for online reviews | Part of Marketing Suite $99/mo |
| Field service software integrations | ✓ Is itself a field service management platform | ✓ Is itself a field service management platform |
| Trade specific templates | Not stated | Not stated |
Capability rows record published claims, not test results. See GorillaDesk vs ServiceAgent · See Jobber vs ServiceAgent
Deep dive
Where GorillaDesk and Jobber actually differ
Three areas that decide most shortlists.
Scope of the product
GorillaDesk
GorillaDesk is built for repeat route work in pest control, lawn care, pool and cleaning. It covers route optimization, automated texts, review generation, Square and Stripe payments and QuickBooks Online sync on Pro.
Jobber
Jobber covers dozens of home service trades, including HVAC, plumbing, cleaning and contracting. It handles quotes, scheduling, invoicing and a client hub for one off and multi stage jobs.
ServiceAgent
Answers every call 24/7, books the job into the calendar, takes payment and updates the CRM in one platform.
Evidence base
GorillaDesk
GorillaDesk rates 4.3 out of 5 across 14 G2 reviews, 11 positive and 1 negative. On the landscaping grid it sits in Leaders (satisfaction 72, breadth 52). Across all trades in October 2026 it scores 63 on satisfaction.
Jobber
Jobber rates 4.9 out of 5 across 28 G2 reviews, 19 positive and 7 negative. On the HVAC grid it sits in Leaders (satisfaction 55, breadth 52). Across all trades in October 2026 it scores 52 on satisfaction.
ServiceAgent
Launched in 2025 with no third party review profile yet. Company reported: 350,000+ calls handled and a 100% call capture rate.
What reviewers complain about
GorillaDesk
Gorilla desk can be buggy and there were even days when the entire system went down, which is a worst case scenario. Customers were furious with us an
Jobber
confirmation emails cannot include a clear list of services being provided for a specific visit, something that should be standard in any field service software.
ServiceAgent
Not enough independent reviews yet to show complaint themes.
What reviewers say
GorillaDesk vs Jobber reviews: ratings and real user sentiment
Scores below come from the ServiceAgent Living Grid, which reads public G2 reviews and places each tool on a market map by satisfaction and operational breadth.
GorillaDesk
- Review score (G2 reviews)
- 4.3 (14)
- Positive vs negative
- 11 vs 1
- Grid quadrant
- Leaders
Read verbatim GorillaDesk reviews
“Everything is clickable and takes you directly where you need to go. I like that they are always adding new features.” G2 review, 5 stars
“Fantastic platform” G2 review
“Gorilla desk can be buggy and there were even days when the entire system went down, which is a worst case scenario. Customers were furious with us an” G2 review, 1 stars
Profiles: G2 · Trustpilot
Jobber
- Review score (G2 reviews)
- 4.9 (28)
- Positive vs negative
- 19 vs 7
- Grid quadrant
- Leaders
Read verbatim Jobber reviews
“Calendar, user friendliness, ability to text and email from app” G2 review, 4 stars
“Creating legit professional estimates and managing invoice payments professionally is another aspect I appreciate.” G2 review, 5 stars
“confirmation emails cannot include a clear list of services being provided for a specific visit, something that should be standard in any field service software.” G2 review
Profiles: G2 · Trustpilot
ServiceAgent reported results
ServiceAgent launched in 2025 and does not carry a third party review profile yet, so these are its own reported figures rather than customer reviews.
- Call capture rate
- 100%
- Calls handled
- 350,000+
- Average job booking rate
- 56%
- Businesses using it
- 7,600+
Decision table
If this is the situation, pick this
Read across the row.
| Situation | Pick | Why |
|---|---|---|
| Missed calls after hours | ServiceAgent | Answers every call 24/7 and books the job into either tool. |
Both fall short
What neither GorillaDesk nor Jobber does
Some things sit outside both tools on their standard plans.
- NeitherAnswering every inbound call 24/7 and booking the job without an add on or a human service.
- NeitherTrade specific templates for HVAC or plumbing call handling.
- NeitherA front office that answers, books and takes payment in one step.
Where ServiceAgent fits: ServiceAgent is an AI front office that answers every call, books the job and works with field service software. Plans start at $0.
Verdict
GorillaDesk or Jobber: which one should a home service business choose?
Jobber vs GorillaDesk comes down to whether the work runs on recurring routes. GorillaDesk vs Jobber pricing favors GorillaDesk for teams with many users on one route and Jobber for a solo owner on Core.
Go GorillaDesk
Choose GorillaDesk for pest control, lawn or pool routes with repeat stops and several techs.
Go Jobber
Choose Jobber for a multi trade or project based home service business that quotes many one off jobs.
Go ServiceAgent
Best for any team on either tool that misses calls after hours or on busy days.
Try ServiceAgent freeFAQ
GorillaDesk vs Jobber: common questions
Is GorillaDesk cheaper than Jobber?
It depends on team size. GorillaDesk Basic is $49 a month for one route with unlimited users, while Jobber Core is $29 a month billed annually for one user. In GorillaDesk vs Jobber pricing, larger route teams often pay less on GorillaDesk.
Which is better for pest control, GorillaDesk or Jobber?
GorillaDesk is built for pest control and other recurring routes, with route optimization, automated texts and review generation. Jobber suits pest businesses that also run many one off jobs.
Does GorillaDesk have route optimization?
Yes. Basic routing covers up to 25 stops, and Pro adds more routing and GPS tracking. Jobber offers routing on higher plans.
Does GorillaDesk integrate with QuickBooks?
Yes, GorillaDesk syncs with QuickBooks Online on Pro. Jobber syncs with QuickBooks from the Connect plan.
Does GorillaDesk or Jobber answer customer calls?
Jobber offers an AI Receptionist add on for $29 a month. GorillaDesk lists AI Agents without detailing call answering. In Jobber vs GorillaDesk, neither offers live human answering.
Still deciding between GorillaDesk and Jobber?
One real test call scores the front office out of 100 and shows how many calls go unanswered. Free, no card needed.