Housecall Pro vs Workiz
Housecall Pro is a mobile first field service app known for easy use and customer follow up, with published plans, whereas Workiz is a field service tool built around phone calls and dispatch, with call tracking, AI insights and ad tracking tied to booked jobs. Compared below on pricing, published capability and review ratings. ServiceAgent publishes this page and is left out of the capability table.
Housecall Pro
Home service business software for scheduling, dispatch, invoicing, payments, reviews and marketing, built for small to midsize trade crews.
From $59 a month Basic, 1 user, billed annually ($79 billed monthly)
Workiz
Field service software for home service companies with scheduling, online booking, invoicing, payments, route planning and smart messaging.
Quote only no public price list
ServiceAgent
Home service businesses that miss calls and want them booked, not just answered.
From $0 Launch plan; Growth $95 a month billed yearly
Key takeaways
Housecall Pro vs Workiz in five lines
Best fit
Workiz fits high call volume shops such as locksmith, appliance and garage door crews that dispatch from the phone and track ad spend to booked jobs. Housecall Pro fits crews that want an app techs learn fast and stronger repeat customer tools.
Ratings
Housecall Pro rates 4.7 out of 5 across 27 G2 reviews. Workiz rates 4.5 out of 5 across 24 G2 reviews.
Pricing
Housecall Pro publishes plans from $59 a month billed yearly ($79 monthly). Workiz shows request pricing on Standard, Pro and Ultimate, with paid add ons.
Capability
Workiz lists online booking, route planning, Genius Marketing SMS and Genius AI phone add ons. Housecall Pro lists review requests on Basic, GPS and QuickBooks Online sync from Essentials and route optimization on MAX.
The gap
Both sell AI call answering only as a paid add on (Housecall Pro CSR AI, Workiz Genius Phone) with no published price.
Which one fits
Housecall Pro or Workiz: pick the situation, get a straight answer
Every outcome is also written out in the list underneath, so nothing sits behind the picker.
What is not working today
Business size
Inbound calls a month
Best fit
Pick an option on the left
The answer updates as each option is chosen.
Every outcome, written out
- ServiceAgent alongside either one Missed calls happen before a job record exists. ServiceAgent answers every call 24/7 and books the job into the tool already in use.
- Housecall Pro It rates higher with reviewers on the Living Grid.
- Housecall Pro Housecall Pro lists a starting price of $59 a month; Workiz prices by quote.
- Workiz Compare the feature table below for the capabilities this team needs most.
- Either one Both cover the basics; start a trial or demo of each with the same real jobs.
- Either one Both cover the basics; compare the feature table and pricing below.
Pricing
Housecall Pro vs Workiz pricing: what each one costs and what moves the number
Housecall Pro vs Workiz pricing is published against quote led. Housecall Pro lists Basic at $59 a month billed yearly or $79 monthly for 1 user, Essentials at $149 or $189 for 5 users, and MAX at $299 or $329 for 8 users, plus $35 per extra user, with a 14 day trial on MAX. Workiz shows request pricing on Standard, Pro and Ultimate, sells Genius AI add ons separately and offers a free trial of unstated length.
Housecall Pro
Per user
From $59 a month Basic, 1 user, billed annually ($79 billed monthly)
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Basic | $79 | $59 | 1 user |
| Essentials | $189 | $149 | 5 users |
| MAX | $329 | $299 | 8 users |
What moves the number: plan level, number of users ($35 per extra user on MAX) and paid add ons such as CSR AI
Workiz
Quote only
Quote only no public price list
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Standard | Quote | None listed | |
| Pro | Quote | None listed | |
| Ultimate | Quote | None listed |
What moves the number: plan level (Standard, Pro or Ultimate) and Genius AI add ons
ServiceAgent
Plans plus usage credits
From $0 on the Launch plan
| Plan | Billed yearly | Billed monthly | Credits |
|---|---|---|---|
| Launch | $0 | $0 | Pay as you go |
| Core | $39 | $49 | 2,000 |
| Growth | $95 | $119 | 6,000 |
| Franchise | $279 | $349 | 20,000 |
What moves the number: one AI voice minute uses 15 credits, one SMS segment uses 2. Growth includes 6,000 credits, about 400 voice minutes. No contract.
Feature matrix
Housecall Pro vs Workiz features: what each one states it does
Each row records what the vendor publishes about its own product. "Not stated" means it was not found on the vendor's site, never assumed absent.
| Capability | Housecall Pro | Workiz |
|---|---|---|
| AI call answering | CSR AI add on, price not shown | Genius AI add ons including Genius Phone; price not shown |
| Live human answering | No | No |
| Appointment booking | ✓ All plans | ✓ Self serve online booking portal |
| Scheduling and dispatching | ✓ All plans | ✓ All plans |
| Built in CRM | ✓ Customer records on all plans | ✓ Client management |
| Payments | ✓ All plans, card rates as low as 2.59% | ✓ Online payments all plans |
| SMS follow up | Voice add on for calls; texting not priced on page | ✓ Genius Marketing SMS |
| Review management | ✓ Listed on Basic | Not stated |
| Field service software integrations | ✓ Is itself a field service management platform | ✓ Is itself a field service management platform |
| Trade specific templates | Not stated | Not stated |
Capability rows record published claims, not test results. See Housecall Pro vs ServiceAgent · See Workiz vs ServiceAgent
Deep dive
Where Housecall Pro and Workiz actually differ
Three areas that decide most shortlists.
Scope of the product
Housecall Pro
Small and midsize home service crews in HVAC, plumbing, electrical and cleaning. A clean mobile app, scheduling, quotes, invoicing and payments, with automated review requests, follow ups and text reminders that bring customers back.
Workiz
Small and midsize crews that run on inbound calls, such as locksmith, appliance, HVAC and garage door work. An integrated phone system, call tracking, AI insights, ad tracking that ties spend to booked jobs, online booking and route planning.
ServiceAgent
Answers every call 24/7, books the job into the calendar, takes payment and updates the CRM in one platform.
Evidence base
Housecall Pro
Housecall Pro rates 4.7 out of 5 across 27 G2 reviews, 24 positive and 2 negative. On the HVAC grid it sits in Leaders (satisfaction 78, breadth 62). Across all trades in October 2026 it scores 74 on satisfaction.
Workiz
Workiz rates 4.5 out of 5 across 24 G2 reviews, 17 positive and 7 negative. On the HVAC grid it sits in Leaders (satisfaction 72, breadth 52). Across all trades in September 2026 it scores 67 on satisfaction.
ServiceAgent
Launched in 2025 with no third party review profile yet. Company reported: 350,000+ calls handled and a 100% call capture rate.
What reviewers complain about
Housecall Pro
Can be a little expensive for the smaller business.
Workiz
I don't like that phone plans charge by the minute and per text message.
ServiceAgent
Not enough independent reviews yet to show complaint themes.
What reviewers say
Housecall Pro vs Workiz reviews: ratings and real user sentiment
Scores below come from the ServiceAgent Living Grid, which reads public G2 reviews and places each tool on a market map by satisfaction and operational breadth.
Housecall Pro
- Review score (G2 reviews)
- 4.7 (27)
- Positive vs negative
- 24 vs 2
- Grid quadrant
- Leaders
Read verbatim Housecall Pro reviews
“Andrew was great, very helpful and went right along with my fumbles while I tried to get him the answers he needed to assist me.” G2 review
“Better scheduling options. As a service company that visits customers locations this is very important” G2 review, 5 stars
“Can be a little expensive for the smaller business.” G2 review, 5 stars
Profiles: G2 · Trustpilot
Workiz
- Review score (G2 reviews)
- 4.5 (24)
- Positive vs negative
- 17 vs 7
- Grid quadrant
- Leaders
Read verbatim Workiz reviews
“Agentforce provides a more comprehensive solution for larger operations” G2 review, 4.4 stars
“automation features in Workiz for customer follow-ups” G2 review, 4.5 stars
“I don't like that phone plans charge by the minute and per text message.” G2 review, 5 stars
Profiles: G2 · Trustpilot
ServiceAgent reported results
ServiceAgent launched in 2025 and does not carry a third party review profile yet, so these are its own reported figures rather than customer reviews.
- Call capture rate
- 100%
- Calls handled
- 350,000+
- Average job booking rate
- 56%
- Businesses using it
- 7,600+
Decision table
If this is the situation, pick this
Read across the row.
| Situation | Pick | Why |
|---|---|---|
| Needs review management | Housecall Pro | Housecall Pro lists it; the other does not. |
| Missed calls after hours | ServiceAgent | Answers every call 24/7 and books the job into either tool. |
Both fall short
What neither Housecall Pro nor Workiz does
Some things sit outside both tools on their standard plans.
- NeitherAnswering every inbound call 24/7 and booking the job without an add on or a human service.
- NeitherTrade specific templates for HVAC or plumbing call handling.
- NeitherA front office that answers, books and takes payment in one step.
Where ServiceAgent fits: ServiceAgent is an AI front office that answers every call, books the job and works with field service software. Plans start at $0.
Verdict
Housecall Pro or Workiz: which one should a home service business choose?
Workiz vs Housecall Pro comes down to where the work starts. Shops that live on the phone and paid ads lean Workiz; crews that care most about an easy app and repeat customers lean Housecall Pro. On Housecall Pro vs Workiz pricing, only Housecall Pro publishes numbers, so ask Workiz for a quote at the same user count.
Go Housecall Pro
Choose Housecall Pro for a crew that wants an app techs pick up fast, published pricing and automated reviews, follow ups and reminders.
Go Workiz
Choose Workiz for a high call volume shop that dispatches from the phone and wants to see which ads turn into booked jobs.
Go ServiceAgent
Best for any team on either tool that misses calls after hours or on busy days.
Try ServiceAgent freeFAQ
Housecall Pro vs Workiz: common questions
Which is cheaper, Workiz or Housecall Pro?
Housecall Pro publishes prices from $59 a month billed yearly for 1 user. Workiz shows request pricing on every plan, so Workiz vs Housecall Pro pricing needs a written quote to compare. Workiz vs Housecall Pro pricing also shifts with AI phone add ons on either side.
Is Workiz or Housecall Pro better for phone dispatching?
Workiz is built around calls, with an integrated phone system, call tracking and ad tracking tied to booked jobs. Housecall Pro sells a Voice add on and CSR AI but leans more on its app and customer follow up.
Is Housecall Pro easier to use than Workiz?
Housecall Pro is known for a clean mobile app that techs learn quickly. Workiz has more phone and marketing depth, which can take longer to set up.
Does Housecall Pro or Workiz have a free trial?
Housecall Pro offers a 14 day trial on MAX with no credit card. Workiz offers a free trial but does not state its length.
Which has better reviews, Housecall Pro or Workiz?
Housecall Pro rates 4.7 out of 5 across 27 G2 reviews, 24 positive and 2 negative. Workiz rates 4.5 out of 5 across 24 G2 reviews, 17 positive and 7 negative. In the Housecall Pro vs Workiz reviews, Housecall Pro scores higher.
Still deciding between Housecall Pro and Workiz?
One real test call scores the front office out of 100 and shows how many calls go unanswered. Free, no card needed.