FieldEdge vs ServiceTitan
FieldEdge is a field service tool for small and midsize HVAC, plumbing and electrical companies, with dispatch, GPS tracking, service agreements and a QuickBooks sync, whereas ServiceTitan is an enterprise field service platform for larger and multi location contractors, covering dispatch, sales, marketing and reporting at scale. Compared below on pricing, published capability and review ratings. ServiceAgent publishes this page and is left out of the capability table.
FieldEdge
Field service software for HVAC, plumbing and electrical companies with dispatch, GPS tracking, QuickBooks sync and service agreements.
Quote only no public price list
ServiceTitan
Field service management platform for commercial and residential contractors covering dispatch, sales, accounting integrations and reporting at scale.
Quote only no public price list
ServiceAgent
Home service businesses that miss calls and want them booked, not just answered.
From $0 Launch plan; Growth $95 a month billed yearly
Key takeaways
FieldEdge vs ServiceTitan in five lines
Best fit
FieldEdge fits small and midsize shops that want a simple dashboard, steady scheduling and tight QuickBooks accounting. ServiceTitan fits larger or multi location companies that need deeper reporting, automation and marketing tools.
Ratings
FieldEdge rates 3.5 out of 5 across 11 G2 reviews. ServiceTitan rates 4.6 out of 5 across 18 G2 reviews.
Pricing
Both price by quote. FieldEdge sells Select, Premier and Elite tiers and states no free trial; ServiceTitan bills per technician with Pro add ons.
Capability
FieldEdge lists route optimization, GPS tracking and automated QuickBooks sync. ServiceTitan adds an AI Virtual Agent and Marketing Pro as add ons.
The gap
Neither answers every inbound call 24/7 and books the job on its base plan.
Which one fits
FieldEdge or ServiceTitan: pick the situation, get a straight answer
Every outcome is also written out in the list underneath, so nothing sits behind the picker.
What is not working today
Business size
Inbound calls a month
Best fit
Pick an option on the left
The answer updates as each option is chosen.
Every outcome, written out
- ServiceAgent alongside either one Missed calls happen before a job record exists. ServiceAgent answers every call 24/7 and books the job into the tool already in use.
- ServiceTitan It rates higher with reviewers on the Living Grid.
- FieldEdge Neither publishes a price list; both price by quote.
- ServiceTitan Compare the feature table below for the capabilities this team needs most.
- Either one Both cover the basics; start a trial or demo of each with the same real jobs.
- Either one Both cover the basics; compare the feature table and pricing below.
Pricing
FieldEdge vs ServiceTitan pricing: what each one costs and what moves the number
FieldEdge vs ServiceTitan pricing is quote only on both sides, as listed on each vendor's own pricing page in October 2026. FieldEdge sells three tiers (Select, Premier, Elite), with multi option quotes on Premier and MarketingEdge texting on Elite, and states there is no free trial. ServiceTitan bills per technician on Essentials or The Works, with Pro products priced separately.
FieldEdge
Quote only
Quote only no public price list
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Select | Quote | None listed | |
| Premier | Quote | None listed | |
| Elite | Quote | None listed |
What moves the number: tier (Select, Premier or Elite) and mobile app licenses
ServiceTitan
Quote only
Quote only no public price list
| Plan | Monthly | Annual | Includes |
|---|---|---|---|
| Essentials | Quote | None listed | |
| The Works | Quote | None listed | |
| Pro add ons | Quote | None listed |
What moves the number: technician count, tier and Pro add ons
ServiceAgent
Plans plus usage credits
From $0 on the Launch plan
| Plan | Billed yearly | Billed monthly | Credits |
|---|---|---|---|
| Launch | $0 | $0 | Pay as you go |
| Core | $39 | $49 | 2,000 |
| Growth | $95 | $119 | 6,000 |
| Franchise | $279 | $349 | 20,000 |
What moves the number: one AI voice minute uses 15 credits, one SMS segment uses 2. Growth includes 6,000 credits, about 400 voice minutes. No contract.
Feature matrix
FieldEdge vs ServiceTitan features: what each one states it does
Each row records what the vendor publishes about its own product. "Not stated" means it was not found on the vendor's site, never assumed absent.
| Capability | FieldEdge | ServiceTitan |
|---|---|---|
| AI call answering | No | AI Virtual Agent Pro product, price not shown |
| Live human answering | No | No |
| Appointment booking | Not stated | Not stated |
| Scheduling and dispatching | ✓ All tiers | ✓ Dispatching on all tiers |
| Built in CRM | ✓ Customer management | ✓ Customer management, memberships |
| Payments | ✓ FieldEdge Payments | ✓ Core platform |
| SMS follow up | 2 way texting on Elite | Not stated |
| Review management | Not stated | Not stated |
| Field service software integrations | ✓ Is itself a field service management platform | ✓ Is itself a field service management platform |
| Trade specific templates | Not stated | Not stated |
Capability rows record published claims, not test results. See FieldEdge vs ServiceAgent · See ServiceTitan vs ServiceAgent
Deep dive
Where FieldEdge and ServiceTitan actually differ
Three areas that decide most shortlists.
Scope of the product
FieldEdge
Small and midsize residential and commercial HVAC and plumbing shops. Simple dashboard, scheduling and dispatch, route optimization, GPS tracking of techs, service agreement management and an automated QuickBooks sync.
ServiceTitan
Larger and multi location contractors that are scaling. Dispatch, pricebooks, memberships, sales tools, marketing ROI tracking and deep reporting in one system, with Pro add ons for marketing and AI call handling.
ServiceAgent
Answers every call 24/7, books the job into the calendar, takes payment and updates the CRM in one platform.
Evidence base
FieldEdge
FieldEdge rates 3.5 out of 5 across 11 G2 reviews, 7 positive and 4 negative. On the HVAC grid it sits in Contenders (satisfaction 28, breadth 52).
ServiceTitan
ServiceTitan rates 4.6 out of 5 across 18 G2 reviews, 15 positive and 2 negative. On the HVAC grid it sits in Leaders (satisfaction 82, breadth 68). Across all trades in October 2026 it scores 72 on satisfaction.
ServiceAgent
Launched in 2025 with no third party review profile yet. Company reported: 350,000+ calls handled and a 100% call capture rate.
What reviewers complain about
FieldEdge
Horrible, would not recommend
ServiceTitan
I have nothing good to say, especially after everything I've been through during this process.
ServiceAgent
Not enough independent reviews yet to show complaint themes.
What reviewers say
FieldEdge vs ServiceTitan reviews: ratings and real user sentiment
Scores below come from the ServiceAgent Living Grid, which reads public G2 reviews and places each tool on a market map by satisfaction and operational breadth.
FieldEdge
- Review score (G2 reviews)
- 3.5 (11)
- Positive vs negative
- 7 vs 4
- Grid quadrant
- Contenders
Read verbatim FieldEdge reviews
“constant updates and improvements to software” G2 review
“ease of sharing information” G2 review
“Horrible, would not recommend” G2 review
Profiles: G2 · Trustpilot
ServiceTitan
- Review score (G2 reviews)
- 4.6 (18)
- Positive vs negative
- 15 vs 2
- Grid quadrant
- Leaders
Read verbatim ServiceTitan reviews
“All in one platform that streamlines operations. Able to schedule, dispatch, invoice, track customers and use reporting.” G2 review, 4 stars
“Gone now are the days of crumbled, coffee-stained, incompleted records” G2 review, 4.9 stars
“I have nothing good to say, especially after everything I've been through during this process.” G2 review, 1 stars
Profiles: G2 · Trustpilot
ServiceAgent reported results
ServiceAgent launched in 2025 and does not carry a third party review profile yet, so these are its own reported figures rather than customer reviews.
- Call capture rate
- 100%
- Calls handled
- 350,000+
- Average job booking rate
- 56%
- Businesses using it
- 7,600+
Decision table
If this is the situation, pick this
Read across the row.
| Situation | Pick | Why |
|---|---|---|
| Needs AI call answering | ServiceTitan | ServiceTitan lists it; the other does not. |
| Needs sMS follow up | FieldEdge | FieldEdge lists it; the other does not. |
| Missed calls after hours | ServiceAgent | Answers every call 24/7 and books the job into either tool. |
Both fall short
What neither FieldEdge nor ServiceTitan does
Some things sit outside both tools on their standard plans.
- NeitherAnswering every inbound call 24/7 and booking the job without an add on or a human service.
- NeitherTrade specific templates for HVAC or plumbing call handling.
- NeitherA front office that answers, books and takes payment in one step.
Where ServiceAgent fits: ServiceAgent is an AI front office that answers every call, books the job and works with field service software. Plans start at $0.
Verdict
FieldEdge or ServiceTitan: which one should a home service business choose?
FieldEdge vs ServiceTitan is mostly a question of size and accounting. A smaller shop living in QuickBooks leans FieldEdge; a growing multi location company that needs data and marketing reporting leans ServiceTitan. On ServiceTitan vs FieldEdge pricing, both quote, so compare written quotes at the same tech count.
Go FieldEdge
Choose FieldEdge for a small or midsize HVAC, plumbing or electrical shop that wants straightforward dispatch, service agreements and accounting kept in QuickBooks.
Go ServiceTitan
Choose ServiceTitan for a larger or multi location operation that needs advanced reporting, automation and marketing return tracking.
Go ServiceAgent
Best for any team on either tool that misses calls after hours or on busy days.
Try ServiceAgent freeFAQ
FieldEdge vs ServiceTitan: common questions
Which is cheaper, FieldEdge or ServiceTitan?
Neither publishes prices, so FieldEdge vs ServiceTitan pricing only shows up in a written quote. FieldEdge quotes by tier (Select, Premier, Elite); ServiceTitan quotes per technician and adds Pro products. Request both quotes at the same team size.
Is FieldEdge or ServiceTitan better for a small HVAC company?
FieldEdge is aimed at small and midsize HVAC, plumbing and electrical shops and keeps accounting in QuickBooks. ServiceTitan targets larger and multi location companies. A small shop that does not need enterprise reporting usually finds FieldEdge the simpler fit.
Does FieldEdge integrate with QuickBooks?
Yes. FieldEdge lists an automated QuickBooks sync. ServiceTitan lists QuickBooks and Sage Intacct integrations.
Does FieldEdge have a free trial?
FieldEdge states it does not offer a free trial; pricing is by request. ServiceTitan also prices by request and does not publish a trial on its pricing page.
Which has better reviews, ServiceTitan or FieldEdge?
ServiceTitan rates 4.6 out of 5 across 18 G2 reviews, 15 positive and 2 negative. FieldEdge rates 3.5 out of 5 across 11 G2 reviews, 7 positive and 4 negative. In the ServiceTitan vs FieldEdge reviews, ServiceTitan scores higher.
Still deciding between FieldEdge and ServiceTitan?
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