IsOn24 Pricing and Reviews (2026)

IsOn24 pricing at a glance: Starter, Sprinter, Sprinter Plus and Cruiser

IsOn24 is a 24/7 AI call and text receptionist priced by a monthly bundle of minutes and texts, plus a cap on user seats, calendars and agents. IsOn24 publishes these prices on its own plans page. The table shows the four tiers and what each includes.

Every plan includes a 7 day free trial with no card, and annual billing is discounted over paying monthly. Toll-free inbound numbers draw 2.5 times the minutes of a regular local number, and standard overage charges apply beyond the bundle, though the per minute rate is not published.

IsOn24 plans explained: what each tier includes

Every plan carries the same core service, 24/7/365 AI call and text agents, local phone numbers, call forwarding and recording, appointment scheduling and lead capture, and native integrations with Google Calendar, Square and Jobber, with Zapier on Sprinter and up. The plans differ by the monthly minute and text bundle, the number of user seats and the level of support.

Starter, $59 a month

1,000 minutes and 1,000 texts, 1 user, calendar and agent, on self service support. It fits a solopreneur, freelancer or single location micro business with low call volume.

Sprinter, $99 a month

3,000 minutes and 3,000 texts, 3 users, calendars and agents, with live support included. It suits a small team or growing local business, such as a salon or contractor, that needs multi calendar support.

Sprinter Plus, $149 a month

4,500 minutes and 4,500 texts, 5 users, calendars and agents, on live support. It fits a mid sized local operation or busy service provider that needs up to five seats and a larger minute pool.

Cruiser, $199 a month

7,500 minutes and 7,500 texts, 10 users, calendars and agents, with a dedicated account manager. It suits an established small to medium business with heavier daily phone and text volume and a larger staff.

Trial, overage and toll-free

Every plan comes with a 7 day free trial and no card, and annual billing is discounted. Toll-free inbound numbers use 2.5 times the regular inbound minutes, and standard overage charges apply beyond the bundle, with the per minute rate set by IsOn24 rather than published.

Which IsOn24 plan fits your call volume and team

Because IsOn24 caps both the minute bundle and the number of user seats, the right plan depends on volume and team size together. The best fit for each:

• Starter ($59) suits a solopreneur, freelancer or single location micro business with low call volume, one seat.
• Sprinter ($99) suits a small team or growing local business, like a salon or contractor, needing three seats and multi calendar support.
• Sprinter Plus ($149) suits a mid sized local operation or busy service provider needing up to five seats and a larger minute pool.
• Cruiser ($199) suits an established small to medium business with heavier phone and text volume and up to ten seats, plus a dedicated account manager.

Because each plan caps users and minutes, a shop that grows on either axis moves up a tier. A home services business that wants an AI front desk with live human backup, no per seat cap, and a $0 starting price, has an alternative in ServiceAgent.

The real cost of IsOn24: minutes, toll-free and overage

IsOn24’s monthly cost is the plan price, as long as usage stays inside the minute and text bundle. Two things move the real total: toll-free numbers, which draw 2.5 times the minutes of a local number, and overage beyond the bundle, at a per minute rate IsOn24 does not publish. The examples below show the plan totals, then the charges that sit off the headline price.

IsOn24 cost examples by plan

The table sets the monthly price for each plan, using IsOn24’s own rates, before any toll-free or overage usage.

Each price covers the included minutes, texts and users. Annual billing lowers the rate, toll-free inbound numbers use 2.5 times the minutes of a local number, and usage beyond the bundle bills as overage at a rate IsOn24 sets rather than publishes.

IsOn24 costs beyond the plan price: toll-free, overage and billing

Beyond the monthly plan price, a few charges can move the real total:

• Toll-free numbers cost more. A toll-free inbound number draws 2.5 times the minutes of a regular local number, so a 4 minute toll-free call uses 10 minutes from the bundle. Local numbers are included at the standard rate.
• Overage beyond the bundle. Standard overage charges apply once usage passes the plan’s minutes or texts, but IsOn24 does not publish the per minute rate, so confirm it before committing.
• User and plan caps. Each plan caps users at 1, 3, 5 or 10, so a growing team moves up a tier rather than buying single seats.
• Monthly versus annual. The $59, $99, $149 and $199 figures are the monthly rates. Annual billing is discounted: the published annual prices are $590, $990, $1,490 and $1,990 a year, about two months free versus the monthly rate.
• Zapier on higher tiers. Native Google, Square and Jobber integrations are on every plan, but Zapier starts on Sprinter, so a Starter plan needing Zapier moves up.

Terms, contract, and trial

IsOn24 reviews: what the record shows

IsOn24’s review footprint is thin. It holds a 5.0 out of 5 on Capterra, but from a single review, and it has no listing on G2 and no body of Trustpilot reviews to summarize. One five star rating is a positive signal, but it is too small a sample to carry much weight, so there is no broad pattern of verified customer feedback to report yet. For a tool with this little public history, the honest read is to judge it on a direct trial rather than on a star rating, and the 7 day free trial with no card makes that low risk to do.

What to weigh on IsOn24 pricing

With only one public review, there is no customer commentary on IsOn24’s pricing to quote, so the useful read is structural. The plan prices are clear at $59 to $199 a month, and what each tier includes is published. The figure that is not published is the overage rate beyond the bundle, and the toll-free multiplier of 2.5 times the minutes can move the real total for a shop that runs a toll-free line. The practical approach is to size a plan to your call and text volume, confirm the overage rate with IsOn24, then test it on the 7 day trial before committing.

ServiceAgent: the home services AI front desk alternative to IsOn24

IsOn24 and ServiceAgent are both AI call and text receptionists, and IsOn24’s plan pricing is clear, with Jobber, Square and Google integrations that fit home services. The differences are backup, seat caps and track record. IsOn24 caps users at 1 to 10 per plan, is AI only, and its public history is a single review. ServiceAgent is a done for you AI front desk trained on home services, that answers every call 24/7, qualifies the lead and books the job, with live human backup when a call needs it. Around 62% of calls to small businesses go unanswered, and 85% of those callers do not call back, so capture is the whole game. ServiceAgent starts at $0 on the Launch plan and runs on usage based credits with no per seat cap, and it has handled more than 350,000 calls at a 100% capture rate and a 56% booking rate across more than 7,600 businesses, a track record a newer tool cannot yet match.

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IsOn24 vs ServiceAgent: AI receptionists compared

Both are AI call and text receptionists for service businesses, so the comparison is on model, seat caps, backup and track record.

IsOn24 fits a shop that wants clear, plan priced minutes, texts and seats. ServiceAgent fits a home services owner who wants a proven AI front desk with live human backup, on a flat price that starts at $0.

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