My AI Front Desk Pricing and Reviews (2026)

My AI Front Desk pricing at a glance: Business-in-a-Box and Enterprise

My AI Front Desk, which also brands itself Frontdesk AI, is a self serve AI receptionist and AI workforce that handles voice, web chat, SMS, an AI CRM and automations in one plan. It publishes pricing with no contracts. The main plan, Business-in-a-Box, is $99 a month, or $79 a month billed annually, and usage over the plan runs on credits. The table shows the plans:

There are no contracts and a 7-day free trial, which requires a credit card. Usage above the plan runs on credits: each plan includes 1,000 monthly overage credits that expire monthly, and credits auto reload at $10 per 1,000, about $0.01 each, and never expire once purchased.

My AI Front Desk plans explained: what each tier includes

Business-in-a-Box, $99 a month

$79 a month billed annually. This is the main plan, for growing small businesses at 1 to 10 interactions a day. It includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts, 20 outbound calls a day, 300 website form submissions and unlimited automation workflows, plus a verified outbound number, Zapier and 3 notification recipients. It carries the full AI workforce: voice, chat, SMS, an AI CRM and automations.

Partner / Enterprise, custom

Custom pricing for scaling teams and agencies at 25 or more interactions a day. It adds volume pricing, with voice from 7 credits a minute, API access, custom integrations, a dedicated account manager, white glove onboarding and custom data retention.

How credits and overage work

Included usage is what each plan covers each month at no extra charge. Beyond it, overage credits kick in. Each plan includes 1,000 monthly overage credits, which expire monthly, and if a business runs out, credits auto reload at $10 per 1,000, about $0.01 each, and those never expire. So the real bill rises with usage above the plan.

Free trial

My AI Front Desk offers a 7-day free trial, which requires a credit card. Some reviewers report being charged when they did not cancel before it ended, so a business should set a reminder. A limited free tier has also been offered to test the AI.

Which My AI Front Desk plan fits, and the volume catch

The plan choice is simple, but the fit depends on call volume. The best fit for each:

• Business-in-a-Box ($99, or $79 annual) suits a growing small business with light volume, 1 to 10 interactions a day, that wants voice, chat, SMS and a CRM in one self serve tool.
• Partner / Enterprise (custom) suits a scaling team or agency at 25 or more interactions a day that needs volume pricing, API access and a dedicated manager.

The catch is the 200 voice minute cap on Business-in-a-Box. That is roughly 3 to 4 hours of calls a month, which is tight for a busy home services shop that takes far more, so voice past it runs on credits and the bill climbs. A shop that wants every call answered without a minute cap, on a flat usage based price built for home services, has an alternative in ServiceAgent, which starts at $0.

The real cost of My AI Front Desk: the 200 minute cap and credits

My AI Front Desk’s headline is $99 a month, or $79 billed annually, but the real cost depends on how much a business uses above the plan, because voice past the included 200 minutes runs on credits. The examples below show the total at common setups.

My AI Front Desk cost examples by usage

The table below sets the monthly total for common setups, using My AI Front Desk’s own pricing.

200 voice minutes is roughly 3 to 4 hours of calls a month. A busy home services shop can pass that in days, and voice past the cap draws on the 1,000 credit pool, then auto reloads at $10 per 1,000 credits. So the real cost climbs with call volume, and the $99 headline understates a high volume month.

What to watch on My AI Front Desk cost: the voice cap, credits and the trial

Beyond the monthly plan price, a few extra charges apply:

• Tight voice cap. Business-in-a-Box includes 200 voice minutes a month, roughly 3 to 4 hours, so a busy shop passes it quickly and pays overage.
• Credit overage. Usage over the plan runs on credits, auto reloaded at $10 per 1,000, so heavy call months cost more than the $99 headline.
• Trial requires a card. The 7-day free trial requires a credit card, and reviewers report being charged when they did not cancel in time.
• Outbound daily cap. Outbound calls are capped at 20 a day, a hard limit on the plan.
• Annual to save. The $79 rate needs annual billing; paying monthly is $99.

Terms, contract, and trial

My AI Front Desk reviews: what real users say

My AI Front Desk, also branded Frontdesk AI, holds a 4.8 out of 5 on G2 from a small set of 9 reviews, a 3.5 out of 5 across 18 reviews on Trustpilot, and a lower score on Capterra from just 2 reviews. The samples are small and mixed. Reviewers praise the quick setup and the call handling; the complaints center on support responsiveness and the trial to paid billing.

Read the verbatim reviews▾

What owners praise

“Great service and very easy to set up. My AI Front Desk handles calls professionally and saves me a lot of time.” Richard Vane, Trustpilot, 2026

“The AI receptionist has been a huge help for managing incoming calls. It answers quickly, handles customer questions, qualifies leads, and can book appointments.” Jasper Quinn, Trustpilot, 2026

Common complaints

“I signed up for the 7-day trial, which required a credit card. During the trial I emailed support several times but did not receive a response. On day 8, I was charged.” Kevin Albert, Trustpilot, 2026

“The product itself is very good, but they engineered a sales funnel where they give and remove access to features.” Shawn Lioy-Ryan, Trustpilot, 2026

What users say about My AI Front Desk pricing

On price, the $99 entry is low for an AI receptionist plus a full workforce, and reviewers like the value and the quick setup. The sharper notes are about the trial to paid billing and support responsiveness, so a business should watch the trial and the credit overage. Real reviews:

Reviews sourced from My AI Front Desk on G2 and Trustpilot.

ServiceAgent: an AI front desk built for home services

My AI Front Desk is a low cost, self serve AI workforce at $99 a month, but its 200 voice minute cap is tight for a busy home services shop, and voice past it runs on credits. ServiceAgent is built specifically for home services. It answers every call 24/7 with AI, books the job and updates the record, on a flat, usage based credit that starts at $0 on the Launch plan, with live human backup when a call needs it, and it is set up done for you rather than self serve. ServiceAgent has handled more than 350,000 calls at a 100% capture rate and a 56% booking rate across more than 7,600 businesses.

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My AI Front Desk vs ServiceAgent: cost and coverage compared

Both answer inbound calls with AI, so the comparison is head to head on price, the volume they handle and who they are built for. My AI Front Desk is a self serve tool at $99 a month; ServiceAgent is a done for you AI front desk built for home services.

My AI Front Desk fits a small business that wants a low cost, self serve AI workforce and has light call volume. ServiceAgent fits a home services shop that wants every call answered and booked, built for its volume, with human backup and a $0 start.

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