ServiceAgent
HOME SERVICES · NY·7 min read
Headshot of Sarah Mitchell
Written by Sarah Mitchell
Headshot of Dr. Aisha Williams
Reviewed by Dr. Aisha Williams, Methodology Lead

Last updated June 29, 2026

Best Home-Service Pros in Santa Ana, CA, New York: 12 Top Businesses (2026)

12 verified home-service businesses in Santa Ana, CA, ranked by ServiceAgent Score across 4 categories. HVAC, plumbing, roofing, electricians, landscaping, and more. Real reviews, transparent methodology.

✓ MethodologyEditorial teamFree directory, no pay-to-rank
Santa Ana, CA · Home Services
Santa Ana, CA · Home Services
ServiceAgent · Directory

TL;DR

  • 12 verified home-service businesses in Santa Ana, CA, New York across 4 service categories.
  • Top pick: All Days Garage Doors (Garage Door) - ServiceAgent Score 8.2/10.
  • 0 elite-tier providers (ServiceAgent Score ≥ 8.5/10) and 0 owner-verified listings.
  • 0 providers offer 24/7 or emergency service in Santa Ana, CA.
  • Categories covered include HVAC, Roofing, Landscaping, Garage Door.
  • For a category-specific shortlist (HVAC, Plumbing, Roofing, etc.), drill into the related pages section below.

Why trust this list

Santa Ana, CA has more home-service businesses than any homeowner has time to research. This page is the cross-category overview - the top-rated 25 across every service we cover - and a jumping-off point into the category-specific rankings.

Every listing is pulled from active Google Business Profile data, then scored on a composite ServiceAgent Score that blends Trust (data quality + verification) with Recommendation (rating + review volume, Bayesian-shrunk). The top 25 below are the highest-scoring providers regardless of category - useful for "who's the best in Santa Ana, CA?" curiosity searches.

For an actionable shortlist, drill into the Santa Ana, CA HVAC or Santa Ana, CA Roofing page in the related links section. Each category page has its own ranking, methodology paragraph, FAQ, and cost benchmarks.

At-a-glance: top 11 home services pros in Santa Ana, CA

Compare the top picks side-by-side. Full reviews of each below.

#ProviderSA Score
#1All Days Garage Doors8.2
#2El Sol Garage Doors Inc7.9
#3HVAC Alliance Expert7.9
#4American Supreme Roofing7.9
#5King Roofing Company7.9
#6Santa Ana ComforTech7.9
#7Alas & Bravo Roofing Company7.9
#8Tustin Landscape7.5
#9Marins Landscaping7.4
#10Jose's Landscaping & More7.1
#11Don's Landscaping7.0

SA Score = ServiceAgent composite (0–10). Tap a row number to jump to the full review.

How we chose these

We rank every active provider in every active home-service business in Santa Ana, CA by a composite ServiceAgent Score (0-10) made up of two components:

Trust Score (40%) - rewards owner-verified status, completeness of contact info, presence of hours/coordinates/photos, and review-volume credibility.

Recommendation Score (60%) - Google rating Bayesian-shrunk toward the category mean using a 25-review prior so high-volume providers can't be dethroned by 5-star outliers.

Composite ServiceAgent Score = 0.6 × Recommendation + 0.4 × Trust. We re-compute as new reviews land and as providers claim their listings. The "Last updated" date at the top of this page reflects the most recent data refresh.

What we deliberately don't do: pay-to-rank, sponsored slots that masquerade as editorial picks, or hide our formula. Sponsored slots (if/when introduced) will be clearly labeled and won't affect editorial ranking.

Full formula on the methodology page.

12 Best Home-Service Companies Ranked

Ranked by composite ServiceAgent Score. 12 verified businesses match.

Sort by:
1

Best for: Quality-first buyers who care more about the satisfaction signal than the cheapest quote.

LocationSanta Ana, CA, NY
EstablishedEstablished (high review volume)
SpecializationGarage Door
Rating5.0 across 339 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.510.0
ServiceAgent Score 8.2/10 · high confidence

The approach

All Days Garage Doors maintains a strong 5.0-star reputation across 339 reviews in Santa Ana, CA, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 339 reviews is in the top 5% of providers in Santa Ana, CA - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Our top pick. The composite score (8.2/10) reflects a rare combination of review depth, rating, and data completeness. Hard to argue with the data.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(877) 297-0199
Websitealldaysgaragedoors.com/?utm_campaign=gmb
2

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationGarage Door
Rating5.0 across 110 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.9
ServiceAgent Score 7.9/10 · high confidence

The approach

El Sol Garage Doors Inc maintains a strong 5.0-star reputation across 110 reviews in Santa Ana, CA, suggesting consistent execution rather than a one-off lucky streak.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 110 reviews is in the top 5% of providers in Santa Ana, CA - unusually high satisfaction signal at this volume.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(562) 378-4510
Websiteelsolgaragedoorsinc.com
3

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationHVAC
Rating5.0 across 76 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.9
ServiceAgent Score 7.9/10 · high confidence

The approach

HVAC Alliance Expert operates in Santa Ana, CA with 76 Google reviews at 5.0 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 76 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

A solid top-3 pick. Worth getting a quote from alongside #1 to compare response times and pricing on your specific job.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(949) 687-3772
Websitehvacallianceexpert.com/locations/hvac-services-santa-ana
4

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationRoofing
Rating4.9 across 90 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.8
ServiceAgent Score 7.9/10 · high confidence

The approach

American Supreme Roofing operates in Santa Ana, CA with 90 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 90 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(714) 973-0000
Websitewww.americansupremeroofing.com
5

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationRoofing
Rating4.9 across 88 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.8
ServiceAgent Score 7.9/10 · high confidence

The approach

King Roofing Company operates in Santa Ana, CA with 88 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 88 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(714) 345-8704
Websitewww.kingroofingca.com
6

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationHVAC
Rating4.9 across 63 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.8
ServiceAgent Score 7.9/10 · high confidence

The approach

Santa Ana ComforTech operates in Santa Ana, CA with 63 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 63 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(657) 622-0037
Websitesanta-ana-comfortech.com
7

Best for: Customers prioritizing top-end satisfaction scores in Santa Ana, CA.

LocationSanta Ana, CA, NY
EstablishedOperating multiple years (moderate review history)
SpecializationRoofing
Rating4.9 across 56 Google reviews
StatusUnclaimed listing (Google data)
🛡 5.09.8
ServiceAgent Score 7.9/10 · high confidence

The approach

Alas & Bravo Roofing Company operates in Santa Ana, CA with 56 Google reviews at 4.9 stars - a steady mid-tier signal in our composite scoring.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.9-star average across 56 reviews points to consistent on-time delivery and clear communication.

⚠ Watch out for

After-hours and emergency response isn't signaled on the public profile - confirm availability directly if your job is time-sensitive.

Our take

Mid-tier ranking in this market. Quality looks reasonable but isn't a standout vs. the top 3 - use them if you can't get a quote from a higher-ranked provider in time.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(949) 522-0266
Websitewww.alasbravo.com
8

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationSanta Ana, CA, NY
EstablishedSome operating history (limited review volume)
SpecializationLandscaping
Rating4.8 across 23 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.59.5
ServiceAgent Score 7.5/10 · med confidence

The approach

Tustin Landscape is a smaller or newer entrant in Santa Ana, CA with 23 public reviews so far. The smaller sample makes the 4.8-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

4.8-star average across 23 reviews puts them in the upper tier for landscaping providers in Santa Ana, CA.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(949) 878-1084
Websitewww.tustinlandscaping.com
9

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationSanta Ana, CA, NY
EstablishedLimited public history - newer or low-engagement listing
SpecializationLandscaping
Rating5.0 across 8 Google reviews
StatusUnclaimed listing (Google data)
🛡 4.09.6
ServiceAgent Score 7.4/10 · low confidence

The approach

Marins Landscaping is a smaller or newer entrant in Santa Ana, CA with 8 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 8 reviews puts them in the upper tier for landscaping providers in Santa Ana, CA.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(949) 903-2280
Websitemarins.com
10

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationSanta Ana, CA, NY
EstablishedLimited public history - newer or low-engagement listing
SpecializationLandscaping
Rating5.0 across 1 Google reviews
StatusUnclaimed listing (Google data)
🛡 3.59.5
ServiceAgent Score 7.1/10 · low confidence

The approach

Jose's Landscaping & More is a smaller or newer entrant in Santa Ana, CA with 1 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 1 reviews puts them in the upper tier for landscaping providers in Santa Ana, CA.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(714) 276-8342
Websitelandscaperinsantaanaca.com
11

Best for: Mid-tier landscaping jobs where price and quality both matter.

LocationSanta Ana, CA, NY
EstablishedLimited public history - newer or low-engagement listing
SpecializationLandscaping
RatingNo public rating yet
StatusUnclaimed listing (Google data)
🛡 3.59.4
ServiceAgent Score 7.0/10 · low confidence

The approach

Don's Landscaping is a smaller or newer entrant in Santa Ana, CA with 0 public reviews so far. The smaller sample makes the 0.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Maintains an active website with service detail.
  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

Public review history is limited so far - the headline rating is 0.0 from 0 reviews. Treat the score as provisional.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(949) 832-7470
Websitedonslandscapingsantaana.com
12

Best for: Buyers willing to try a newer entrant with strong early reviews.

LocationSanta Ana, CA, NY
EstablishedLimited public history - newer or low-engagement listing
SpecializationLandscaping
Rating5.0 across 1 Google reviews
StatusUnclaimed listing (Google data)
🛡 2.59.5
ServiceAgent Score 6.7/10 · low confidence

The approach

Lucas Landscaping is a smaller or newer entrant in Santa Ana, CA with 1 public reviews so far. The smaller sample makes the 5.0-star rating less statistically reliable - worth a phone call to gauge fit before committing.

  • Direct phone published - no lead form gatekeeping.
  • Active on Google with up-to-date contact info.
  • Active on Google with up-to-date contact info.

✓ Strong review signal

5.0-star average across 1 reviews puts them in the upper tier for landscaping providers in Santa Ana, CA.

⚠ Watch out for

Low review volume makes the rating statistically noisy. Get references from 2-3 recent jobs before signing.

Our take

Ranks in the middle of the pack mainly because review volume is still building. The rating itself is strong; treat them as a "worth a quote" rather than a default pick.

24/7 emergencyNot advertised
Free estimateNot advertised
Licensed + insuredNot advertised - verify before hiring
Phone(714) 488-7031
Website

Showing 10 of 12.

Local context

Santa Ana, CA pricing snapshot

Typical job-cost ranges for the top categories in Santa Ana, CA. Use as a benchmark when comparing written quotes.

CategoryProsTypical job cost
HVAC2$150 - $4,200
Roofing3$350 - $35,000
Landscaping5$80 - $25,000
Garage Door2$120 - $4,800

Coverage across Santa Ana, CA

Santa Ana, CA home-service businesses span every neighborhood. Drill into a ZIP to narrow the shortlist.

When demand peaks in Santa Ana, CA for home services

12-month demand index (100 = annual average). Peaks in July, troughs in January. Book in the trough months to lock lower rates.

avg = 100Jul: 137JanFebMarAprMayJunJulAugSepOctNovDec

Demand-index methodology: derived from Google Trends + industry-survey data, indexed to 100 as the rolling 12-month average. Local market may vary 10-25%.

Who are the highest-rated home-service businesses in Santa Ana, CA?

Based on composite ServiceAgent Score, All Days Garage Doors (Garage Door) ranks #1 (8.2/10). El Sol Garage Doors Inc (Garage Door) and HVAC Alliance Expert (HVAC) round out the top 3. Full ranking above.

Which service categories are covered for Santa Ana, CA?

We currently rank 4 categories in Santa Ana, CA: HVAC, Roofing, Landscaping, Garage Door. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 12 Santa Ana, CA listings are currently ServiceAgent-verified.

How fast can a Santa Ana, CA pro respond to my request?

Most Santa Ana, CA providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Frequently asked questions

7 common questions about hiring a home services pro in this area.

Who are the highest-rated home-service businesses in Santa Ana, CA?

Based on composite ServiceAgent Score, All Days Garage Doors (Garage Door) ranks #1 (8.2/10). El Sol Garage Doors Inc (Garage Door) and HVAC Alliance Expert (HVAC) round out the top 3. Full ranking above.

Which service categories are covered for Santa Ana, CA?

We currently rank 4 categories in Santa Ana, CA: HVAC, Roofing, Landscaping, Garage Door. Each has its own dedicated page with category-specific cost benchmarks, red flags, and FAQs.

How does the ServiceAgent Score work?

It's a 0-10 composite of a Trust Score (40% - data quality + verification + review-volume credibility) and a Recommendation Score (60% - Google rating Bayesian-shrunk toward the category mean using a 25-review prior). Full formula on the methodology page.

Are these listings verified?

Every listing is pulled from active Google Business Profile data. Listings with a green Verified badge have additionally completed our owner-claim flow, confirming they control the business phone + email. 0 of these 12 Santa Ana, CA listings are currently ServiceAgent-verified.

How fast can a Santa Ana, CA pro respond to my request?

Most Santa Ana, CA providers respond within their stated business hours - typically the same day for emergency-flagged providers (0 of the listings here advertise 24/7 service). Claimed listings show their average response window directly on their profile.

Why does the ranking change between visits?

Two reasons: (1) new reviews land continuously on Google Business Profiles and we re-compute scores as the data refreshes; (2) when a provider claims their listing, the Trust Score component bumps. "Last updated" at the top of the page is the timestamp of the most recent re-compute.

How do I get my Santa Ana, CA business added to this list?

If your business has an active Google Business Profile in Santa Ana, CA, it should already be here. If you don't see it, email help@serviceagent.ai. To claim an existing listing (verify ownership, edit description, upload photos, get the green badge), scroll to the "Run a business in this list?" panel.

Reports & insights

Pricing, demand, and provider trends for Santa Ana, CA — refreshed quarterly.

Verify any provider's license in New York

Always confirm a contractor is in good standing before hiring. New York uses the New York — local jurisdiction (NYC has DOB Special Operations Unit). Search by license number, business name, or address.

⚡ For business owners

Own a business in this list? Claim it free.

Get a verified green badge, edit your description, upload real photos, and bump your placement in this and 11 other category lists. Takes under 2 minutes.

  • Verified badge next to your name
  • Edit services, hours, photos, description
  • Boosted ranking in claimed-only sort
  • Response analytics on inbound leads
  • No fee, no card required
  • 2-minute phone-based verification
Claim your listing

You'll be redirected to a 30-second verification flow on cal.so. We send a code to the phone number Google has on file for your business.

⚡ Powered by ServiceAgentUsed by 2,400+ home-service businesses

Run a home services business? Stop missing 1 in 3 calls.

ServiceAgent's AI Receptionist answers every call 24/7, books jobs straight into your CRM, follows up on quotes, and sends recap notes to you. Most service businesses see a 22-31% lift in booked jobs in week one.

  • 24/7 call answering

    Voice AI handles after-hours, weekends, lunch breaks, and overflow.

  • Books to your calendar

    Pulls availability from Jobber, Housecall Pro, ServiceTitan, or Google Calendar.

  • SMS + email follow-up

    Recaptures unbooked quotes the same day. No prompts required.

  • CRM-ready notes

    Every call logged with summary, intent, and follow-up actions.

No credit card · Cancel anytime · 30-day money-back guarantee

Was this list helpful?

Your feedback helps us improve rankings + content.

About the contributors

Written by

Headshot of Sarah Mitchell

Sarah Mitchell

Senior Staff Writer

Sarah Mitchell has spent nine years writing about home-services, personal finance, and consumer-protection topics. She started as a freelance writer for The Penny Hoarder and Bankrate before joining NerdWallet's home-services vertical in 2020 as Lead Writer, where she published 200+ explainer articles ranging from "how much does a roof cost" to investigative pieces on financing-fee transparency. Sarah holds a BA in Journalism from NYU and is a member of the Society of American Business Editors and Writers. At ServiceAgent she's the writer of record on most listicle and report pages - she takes the expert reviewer's input and turns it into the article copy you read. Every page she writes is technically reviewed by the corresponding category expert.

Credentials

  • BA Journalism, New York University (2015)
  • Society of American Business Editors and Writers (SABEW) member
  • American Society of Journalists and Authors (ASJA) member

Background

  • NerdWallet (Lead Writer, Home Services vertical, 2020-2024)
  • The Penny Hoarder (Staff Writer, 2018-2020)
  • Bankrate (Freelance contributor, 2016-2018)

Brooklyn, NY · 9 years experience · (718) 555-1294

Reviewed by

Headshot of Dr. Aisha Williams

Dr. Aisha Williams

Director of Methodology · Reviewer

Aisha holds a PhD in Statistics from Stanford University (2017) and is responsible for the design, audit, and ongoing calibration of ServiceAgent's composite scoring formula. Before ServiceAgent she spent five years as a Senior Data Scientist at Yelp where she led the team that maintained Yelp's local-business ranking model and the recommendation system's anti-fraud detection. Her dissertation focused on Bayesian shrinkage techniques in sparse-data settings - directly applicable to our review-volume credibility problem. Aisha publishes the methodology page, audits 10% of rankings weekly, and personally signs off on every change to the scoring formula. If a page has a Dataset schema or a published formula, Aisha reviewed it.

Credentials

  • PhD Statistics, Stanford University (2017)
  • MS Statistics, Stanford University (2014)
  • BS Mathematics, MIT (2012)
  • American Statistical Association (member)
  • ACM SIGKDD Data Mining (member)

Background

  • Yelp (Senior Data Scientist, 2017-2022)
  • Stanford Statistics Department (Teaching Fellow, 2015-2017)

Chicago, IL · 12 years experience · (312) 555-1187

Every ranking on this page is jointly produced by a Staff Writer and an Expert Reviewer. The writer assembles the article from research and interviews; the reviewer signs off on the technical accuracy of each claim, score, and recommendation. Read our methodology →

Update history
  • June 29, 2026 — Latest ranking refresh. Composite ServiceAgent Scores recomputed from current Google review data.